E-DEAL: The CRM publisher with more than 90.000 users

In recent years, E-DEAL has revolutionized the world of CRM.Innovation, simplicity and openness are the values of E-DEAL.Every day, our teams strive to translate them into our solution.

E-DEAL CRM’s modular design enables sales and marketing teams to build flexible, scalable and comprehensive customer relations. Because the modules are flexible and complementary, the solution is implemented gradually in line with the development of the company’s needs.Daily, E-DEAL CRM is used by 90,000 people across 26 countries worldwide.Because we propose a different vision of the Customer Relationship, in just a few years we became the leader of the CRM in France. Founded in 1998, the E-DEAL group is now present in France and Spain.It has more than 300 clients in the Banking, Mutual & Insurance, Social Housing, Industry, Services, Tourism & Transportation, Distribution, Communities and Consular Organizations sectors.

Because we offer a different take on Customer relations, we have become the CRM market leader in France in just a few years…
 

Editor: E-Deal

Strengths of E-DEAL

  • Certifications: GDPR, ISO 9001

E-DEAL demo and screenshots

E DEAL CRM in 45 seconds E-DEAL SERVICE Management of requests, solicitations with alert system E-DEAL SALES Management of business opportunities E-MARKETING DEAL Event Management E-DEAL SALES View of a person multifunction E-DEAL KPI Creating dashboards

E-DEAL customers

No customer reference

E-DEAL pricing and features

Plans & Pricing

SaaS
Contact us

Features

Customer Support
Case Management
Claims Management
Customer Community (Forum, FAQ)
Customer Interface
Customer Profile
Customer Support Dashboard
Escalation
Feedback & Customer Satisfaction
Help Desk
Lead Detection
Queue Management
Solution Management
Standardized Responses
Ticketing
Tickets Allocation
Marketing Automation
Automatic Campaign Trigger (trigger, birthday, satisfaction...)
Campaign Scheduling
Campaigns Management
Campaigns Reports Clics, ROI
Direct Mail Advertising
Email Designer/Builder Drag & Drop / WYSIWYG email editor
Email Error Management Wrong address, NPAI
Email Templates
Email Tracking
Emails Scheduling
Mass Email
Opt-out / Unsubscribe Management
Population Targeting Segmentation & profiling
Responsive Email Adaptive emails; messages adapt to the size of the screen
SMS campaign
Scenario Management
Sender Custom IP & Domain Configuration of the SPF, DKIM, DMARC to authenticate the sender of the message
Social Networks Hub
Spam Complaints Management
Transactional Messaging
Transactional SMS
Unsubscribe Page
Sales Force Automation
Access to a crowd-sourced database of contacts Source of targeted contacts that can be used for sales purpose
Account management Companies follow-up
Automated Reminders Notification in order to call back a prospect or a customer
BtoB approach
BtoC approach
Business Proposition Customer engagement via a product positioning (price, competition, decision makers, etc.)
Calls Management Displays contacts details and history when he calls
Canned mails Allows you to save an email as a canned response and use it over and over again
Contact management People's details editing and individual follow-up
Customer Geo-location People or companies location on a map
Customer Portfolio Groups of customers
Customer file import
Events history and follow-up Account Activity & History
Lead Management Managing prospective customers from generation of leads to their conversion into sales and long-term relationships.
Lead Scoring Prospect qualification
Lead management Deal that you have the possibility to close after qualification
Product Catalogue Gallery of products for sale
Prospection
Quote Proposal Avoidance
Sales Lead Lifecycle Management
Sales forecast Future sales numbers based on statistics
Sales process and pipeline Customer life cycle management
Sales report Conversion rate, team performance, best sales
Salespeople Management
Segments / Populations Possibility to group contacts per type

Services

Integration & Interoperability
API, Web Service Restful APIs
Active Directory (AD) Integration
LDAP
Linux OS
Mac OS
SMTP
Social Networks Integration
Telecom Network
Website (plugin, form)
Windows OS
Security & Confidentiality
Daily Backups
Data geographic redundancy
SFTP SSH File Transfer Protocol or Secured File Transfer Protocol
Secure Sockets Layer (SSL)
Single Sign-On (SSO)
Strict Internal Access Controls
Total Data Reversibility
Support
Configuration support
Dedicated Account Manager
Help Desk (Phone, Email, Ticket, Chat)
Knowledge base (tutorials, demos)
On-site Training
Online Training (Webinar)

Data hosted in the following countries: France