SugarCRM: Open Source CRM and online customer relations software

SugarCRM, the market-leading Open Source CRM

SugarCRM is an Open Source CRM developed by the American company of the same name. SugarCRM is a young solution (created in 2004) whose immediate success made it possible to ripen it very quickly. Today, Sugar CRM is a very powerful CRM and is well suited to both small businesses and large organizations.

The strength of this solution lies in its community of millions of users and developers. On the other hand, SugarCRM decided to separate the Open Source CRM and the commercial CRM (owner) in 2015.

Features that allow you to manage everything

SugarCRM integrates CRM features such as account management, contact management, customer / prospect event history, business opportunities and leads, and more.

In addition to these basic functions, the American CRM offers significant benefits on a daily basis:

  • Managing documents, photos and videos
  • Full dashboard: charts, business history
  • Fast and intuitive collaboration in the Active Stream for mentioning colleagues (@collegue) and customer references (#reference)
  • Intuitive update of opportunities in commercial pipe
  • Sending emails, sms, and outgoing calls
  • Offline stable version

 

Editor: SugarCRM

Strengths of SugarCRM

  • Certifications: GDPR

SugarCRM demo and screenshots

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SugarCRM customers

No customer reference

SugarCRM pricing and features

Plans & Pricing

Professional
Enterprise
Ultimate
$40/month /user
$65/month /user
$150/month /user

Features

Application Settings
Right management
Customer Support
Case Management
Feedback & Customer Satisfaction
Help Desk
Live Chat
Queue Management
Recurrent Issues Management
Ticketing
Sales Force Automation
Account management Companies follow-up
Automated Reminders Notification in order to call back a prospect or a customer
BtoB approach
BtoC approach
Business Proposition Customer engagement via a product positioning (price, competition, decision makers, etc.)
Contact management People's details editing and individual follow-up
Customer Portfolio Groups of customers
Events history and follow-up Account Activity & History
Lead management Deal that you have the possibility to close after qualification
Prospection
Quote Proposal Avoidance
Sales Script Embeds what the sales person should within the interface
Sales process and pipeline Customer life cycle management
Segments / Populations Possibility to group contacts per type
Sales forecast Future sales numbers based on statistics

Services

Support
Help Desk (Phone, Email, Ticket, Chat)
24/7 Support

Data hosted in the following countries: France, United States of America (USA)