Genesys PureCloud: All-in-one cloud contact centre solution

Call routing for all inbound and outbound contacts from a single platform.

Simplified, intuitive solutions built to support the world’s largest brands.

Integrated routing and IVR means fewer IT headaches

With a single IVR and routing engine that shares collected customer data, you get better routing, handling and reporting—all in one platform.

Drag-and-drop call flow builder

Create menus of predefined or custom actions, including greetings, transfers, prompts, digit collection, data dips, sub-menus and more, with a drag-and-drop graphical user interface.

Change your settings in minutes

When you need to make a change to your routing rules, the PureCloud platform distributes calls based on your settings—you can switch them easily at any time.

Distribute calls to your most effective agents

Route calls to agents most suited for solving specific problems and increase your customer satisfaction—not your hold time.

Editor: Genesys | Interactive Intelligence

Strengths of Genesys PureCloud

  • Certifications: GDPR

Genesys PureCloud demo and screenshots

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Genesys PureCloud customers

Genesys PureCloud Client

Genesys PureCloud pricing and features

Plans & Pricing

PureCloud Communicate
PureCloud 1
PureCloud 2
PureCloud 3
15.99/month /user
55.99/month /user
79.99/month /user
103.99/month /user

Features

Communication
Call Transfer to mobile device
Calls recording
Chatbot
Group Chat
SMS Short Message System
Shared user profile User public and private identity (picture, description, skills, etc.)
Video Conference Audio and Video conversation with multiple people
VoIP Calls Voice conversations
Customer Support
Canned Responses
Communications History
Customer Interface
Feedback & Customer Satisfaction
Future Activity Prediction
Help Desk
Live Chat
Queue Management
Support Opening Hours
Ticketing
Tickets Allocation
Mobility
Debit Card
Security & Confidentiality
SFTP SSH File Transfer Protocol or Secured File Transfer Protocol

Services

Mobility
Device Remote Control
Fixe Line
Mobile App
Security & Confidentiality
Audits & Certificates (SAS 70, ISO 27001/2, TRUSTe)
Data Loss Prevention (DLP) Control sensitive business data with built-in DLP policies based on regulatory standards such as PII and PCI, which help to identify, monitor, and protect sensitive data through deep content analysis.
Single Sign-On (SSO)
Support
24/7 Support
Help Desk (Phone, Email, Ticket, Chat)

Data hosted in the following countries: Germany, Ireland