Botmind: Hybrid customer support chatbot.

Botmind is a SaaS solution that helps companies deliver a better customer experience by automating frequent-demand responses with hybrid agents, combining artificial intelligence and human intervention on the same channel.

Tracking orders, making appointments ... Botmind allows you to monitor your customer relationship and plug directly into existing tools (Zendesk, Front, Intercom ...).

The goal is to maximize your return on investment:

- The ROI in terms of customer experience: Respond faster and always right (+ 26% satisfaction).

- ROI in terms of collaborating experience: No longer having to deal with non-value-added issues.

- The financial ROI: Decrease the cost of processing customer support between 50% and 90%.

Editor: Botmind

Strengths of Botmind

  • Respond to your customers in less than a second
  • Reduces the cost of support by 90%
  • Respond to your customers in less than a second

Botmind demo and screenshots

Botmind customers

Botmind pricing and features

Plans & Pricing

Standard
Contact us

Features

Customer Support
Customer Interface
Feedback & Customer Satisfaction
Lead Detection
Live Chat
Queue Management
Solution Management
Standardized Responses
Ticketing
Tickets Allocation
Process & Workflow
Automatic Actions
Drag&Drop Process Editor
Publishing Approval
Real-Time Editing

Services

Support
24/7 Support
Configuration Support
Dedicated Account Manager
Help Desk (Phone, Email, Ticket, Chat)
Knowledge Base (tutorials, demos)
Online Training (Webinar)

Data hosted in the following countries: Ireland