Basics IT Service Management (ITSM)

If you want to become better at IT Service Management (ITSM) you have to go through a complete learning cycle about this very specific topic.
Definitions, why, how, for whom : find in this section all the notions related to IT Service Management (ITSM). Find out all features, benefits and pros & cons of IT Service Management (ITSM) software in order to establish the criteria to make a choice.

Basic notions in IT Service Management (ITSM)