PHPKB : Knowledge Management Software

What is PHPKB?

PHPKB is a knowledge management software that helps you to build a great self-service knowledge base for your customers and internal users. A secure knowledge management software that allows teams of all sizes to create, share, upload, and collaborate around content.

As a knowledge base tool, the software helps you to create and manage and publish your articles in real-time. Customization tools, category manager, version control, and security features that let you see and experience the rich authoring and knowledge sharing experience. 

The software can also increase the team's collaboration and share knowledge internally with the support team. It features real-time data on a dashboard and inbuilt advanced analytics to report on the most important information on what the customers are expecting from your knowledge base and how to improve it.

Why Switch to PHPKB?

PHPKB is built to self-support your customers, reduce the cost of customer support, improve onboarding and avoid the risk of losing the information internally. These are the common benefits companies experience while using PHPKB as a knowledge management platform.

PHPKB brings together all your company's internal knowledge in a single centralized and easily accessible database. Our knowledge base software is able to adapt to every service environment, providing agents with answers where and when they need them. With the intelligent search capability, our goal is to make customer service as easy as a Google search.

As an internal knowledge base system, PHPKB facilitates the environment for all technical and non-technical users to make sure your team is actively contributing and consuming your documentation. User management is a crucial feature that enables users with different roles to access your documents.

As an external knowledge base tool, PHPKB allows you to create an online library for your customers, providing them with instructions and help articles to troubleshoot the problems themselves.

Feature Benefits

User Groups & Private Categories – To secures confidential knowledge articles by allowing access to a certain group of users in the selected private categories.

User Management – Specific access is given depending on their role functionality. For example, Superuser, Editor, Writer, Member (Reader), etc.

Approval Workflow - Your knowledge base articles will require an editor to review them before publishing. Authors can create articles in the knowledge base but they remain pending approval by an editor or a superuser before publishing.

Feedback and Commenting – PHPKB allows your knowledge base users to comment on the particular article/documents. So, the concerned author will get notified and perform at the earliest.

Document Versioning - This feature helps to keep a record of every update made to the knowledge articles and you have the possibility to perform an audit trail for the revision and roll back to any of the other older versions.

Superfast Live Search - At PHPKB, you can search your knowledge base (in real-time) for articles that match the query. The most relevant articles are displayed in the list of suggestions to the user.

Reliability -  Most knowledge managers choose PHPKB for its reliability - a self-hosted version that works from anywhere and a cloud-hosted version that prides itself with 99.98% of uptime. PHPKB is secure and stable enabling thousands of customers around the world to manage their knowledge base seamlessly.

Robust Features - Being robust with features and easily adapted to the company’s needs makes it a good choice for knowledge managers who don’t want to spend months transitioning to a new knowledge management software and training their employees to use it. PHPKB is the #1 choice for knowledge managers in software development companies, business corporations with teams spread around the globe.

Additional functions you may find helpful include the software’s bulk operation capability, API access, Event log, Single Sign-On (SSO), and import and export features.

As for integrations, PHPKB works seamlessly with third-party applications and business systems. You can plug in your preferred tools to extend the knowledge base ability from the internal team to customer support.

Conclusion

PHPKB is the most popular knowledge base software that keeps information organized, accessible, and easy to manage for internal teams and external customers. PHPKB is perfect for any team, department, company, or organization that is looking for a useful way to securely, easily, and meaningfully share knowledge.