Tip Customer service outsourcing: a good idea? Is your customer service department struggling to keep up? Outsourcing could well be the miracle solution. But is it really the right answer to your needs? We take a look at the advantages, disadvantages and best practices.
Software Adopt a tailor-made CRM to boost your sales and customer relations Read our guide and our selection of 8 tools to set up your customized CRM.
Tip Balancing supply and demand made easy with the S&OP process Aligning supply and demand, without compromising your financial equilibrium, is possible thanks to the S&OP process. It's just a question of using the right method, and the right tools!
Software • March 14, 2025
The 11 best ticketing software solutions to reenchant the customer and employee experience
Need an IT helpdesk or customer service management tool? Finding the right ticketing software isn't easy. Find inspiration in our selection, complete with valuable advice.
Software • March 14, 2025
12 alternatives to HubSpot to find your ideal CRM or marketing tool
Hubspot is a well-known and much-appreciated CRM (customer relationship management) software, but it has its limitations, particularly in terms of pricing. Here are some alternatives to HubSpot, which are just as effective.
Tip • September 12, 2023
Guide to Business Negotiation: Clinch Deals in 6 Steps
Business negotiations are in essence the art of resolving conflicts: understand the steps of the negotiation process to reach win-win deals and grow your business.
Software • March 14, 2025
Restaurant reservation software: the key to a perfect customer experience
Save time, improve fill rates, increase customer satisfaction... Discover what restaurant reservation software can do for you, with a selection of our best tools, from L'Addition to TheFork Manager.
Software • March 14, 2025
Save time and customers with the 10 best CRMs for training organizations
Training centers need to work more efficiently and intelligently, with the aim of increasing conversion and loyalty. CRM provides a relevant response to this objective. But which one to choose?
Software • March 14, 2025
The 5 best gym reservation software to manage your club in 2025
There's no denying it: equipping yourself with booking software is essential to running your gym efficiently and productively. We present the 5 best gym reservation solutions on the market.
Adopt a tailor-made CRM to boost your sales and customer relations Read our guide and our selection of 8 tools to set up your customized CRM.
The 11 best ticketing software solutions to reenchant the customer and employee experience Need an IT helpdesk or customer service management tool? Finding the right ticketing software isn't easy. Find inspiration in our selection, complete with valuable advice.
12 alternatives to HubSpot to find your ideal CRM or marketing tool Hubspot is a well-known and much-appreciated CRM (customer relationship management) software, but it has its limitations, particularly in terms of pricing. Here are some alternatives to HubSpot, which are just as effective.
Restaurant reservation software: the key to a perfect customer experience Save time, improve fill rates, increase customer satisfaction... Discover what restaurant reservation software can do for you, with a selection of our best tools, from L'Addition to TheFork Manager.
Klaviyo
Customer relationship management
Learn more about Klaviyo
Zoho CRM
Customer relationship management
Learn more about Zoho CRM
Butlerapp
Reservation & Booking
Learn more about Butlerapp
monday CRM
Customer relationship management
Learn more about monday CRM
Freshdesk
Customer Service
Learn more about Freshdesk
Seismic
Sales Enablement
Learn more about Seismic
Hiver
Customer Support
Learn more about Hiver
Software • March 14, 2025
The 13 best programs for creating and managing a customer database
Customer data is invaluable for personalizing their experience and increasing their satisfaction. Discover 15 software applications that make it easy to retrieve and exploit this data.
Software • March 14, 2025
11 call center software solutions to optimize your customer relations
How can you ensure the quality of your call center? Here are 7 solutions that will make your customers want to call you more often, and make your sales teams' work easier!
Software • March 14, 2025
The 10 best contact managers for developing your sales
The contact manager enables you to consider new opportunities and close new contracts. Here's a closer look at how to use it, its benefits and the 10 best tools on the market.
Tip • August 30, 2023
How to prospect for sales: techniques, tools and steps
How to prospect for sales? Sales prospecting is the key to finding the right target audience. The methods involved, that you will find in this article, will help you ace the techniques of acquiring the right customers.
Software • March 14, 2025
Our selection of the 15 best CRM software for startups in 2024
Choosing a high-performance CRM plays a key role in your startup's development. We'll help you make the right choice.
Software • March 14, 2025
Stay (always!) in touch with your customers with these 16 customer service software programs
Quality customer service guarantees customer satisfaction, and therefore loyalty! But your performance depends on choosing the right software.
Software • March 14, 2025
The 13 best alternatives to Shopify for transforming your online store
Shopify is undoubtedly the best-known software on the online store market. But it's not for every business. That's why we've selected for you the 13 best alternatives to choose from in 2025!
Software • March 14, 2025
Is managing your reservations becoming a real headache? Opt for a reservation system!
Has managing your online bookings and appointments always been a problem? To avoid any hiccups, opt for a reservation system! See our comparison.
Software • February 20, 2025
Enhance your users' experience with one of these 20 customer portal softwares
As companies strive to improve the customer experience, online customer portals are becoming increasingly common. But while they're handy, there are a plethora of solutions on the market. Which should you choose?
Word from the expert • November 12, 2024
Build customer loyalty: 3 pitfalls to avoid!
How do you build customer loyalty? Let's take a look at 3 mistakes to avoid in customer loyalty. They can really ruin your efforts when you've succeeded in closing sales and you're looking to develop the value of your existing customer portfolio.
Definition • August 30, 2023
The history of CRM: the prominent tool for customer and business
To efficiently implement CRM (customer relationship management) one must first understand its history and its importance. Travel through time, and you will learn of a detailed background, its creators and evolution.
Tip • November 12, 2024
Boost your revenues with online booking software
Discover 10 reasons to use online booking software and boost your sales!
Tip • November 12, 2024
How to optimize customer relations?
There are a number of best practices for managing customer relations. There are a number of key success factors to help you better engage your users, with the aim of improving your economic efficiency
Tip • November 12, 2024
Lead scoring, the best way to qualify B2B prospects
The challenge of lead scoring: qualify and evaluate your prospects. Ready to optimize your sales prospecting? Generate qualified leads, and therefore more sales, using dedicated marketing automation software!
Definition • November 12, 2024
CRM software features
Depending on the size of your organization and the type of business you run, you'll need different CRM software features.
Word from the expert • November 12, 2024
The best customer loyalty strategy? Don't settle for average
How do you create an exceptional customer experience and help increase customer loyalty? We put the question to Matej Kukucka, Marketing Director at LiveAgent.
Definition • November 12, 2024
The future of the RCMP
Tomorrow, Customer Relationship Management or CRM will be at the heart of a company's marketing strategy. More than a sales act, it's a personalized experience for the customer.
Sales & Customer Management software is essential not only for large companies, but for small and medium-sized companies as well to continuously enhance their customer knowledge. The sales force also relies on accurate and valuable key performance indicators to assess, develop and build customer relationships. We invite you to visit our website to regularly monitor the new software trends in sales & customer management.
