Customer Support

Software • June 21, 2025

The 11 best ticketing software solutions to reenchant the customer and employee experience

Need an IT helpdesk or customer service management tool? Finding the right ticketing software isn't easy. Find inspiration in our selection, complete with valuable advice.

Software • June 21, 2025

The 11 best ticketing software solutions to reenchant the customer and employee experience

Need an IT helpdesk or customer service management tool? Finding the right ticketing software isn't easy. Find inspiration in our selection, complete with valuable advice.

Tip • June 6, 2025

10 tips to improve the quality of your customer service

Are you getting poor feedback on your customer service? Looking to recruit? Discover 10 tips to boost the quality of your customer service.

Software • June 4, 2025

Zendesk vs Intercom: THE comparison for improving your customer experience in 2025

Compare Zendesk and Intercom: features, pricing, AI, support, integrations. The guide to choosing the best solution for your customer relations.

Tip • June 4, 2025

The simple ingredients of a successful FAQ + examples!

Your customer support team is overworked and has to deal with a thousand and one questions a day. The solution? Create a FAQ to satisfy your customers and your teams!

Tip • June 4, 2025

The simple ingredients of a successful FAQ + examples!

Your customer support team is overworked and has to deal with a thousand and one questions a day. The solution? Create a FAQ to satisfy your customers and your teams!

Tip • May 28, 2025

Why and how to have customer support that makes your customers happy? Strategies and tips

Offer effective, differentiating customer support: discover 4 key strategies, best practices and the contribution of AI to build lasting loyalty.

Tip • May 28, 2025

Customer support automation, or how to put technology at the service of customer satisfaction

Feel like you're spending too much time managing customer support requests? Automate it! Advantages, disadvantages and 6 best practices in this guide. Bonus: a selection of tools to adopt as a matter of urgency.

Software • April 30, 2025

Top 9 after-sales software tools that turn complaints into customer loyalty [comparison].

Centralized information, automation, customer relations at the heart... In 2025, we're no longer subjected to after-sales service, we're driving it. With the right after-sales software! A comparison of 9 tools.

Definition • October 27, 2024

Technical support, a key driver of customer satisfaction

1 happy customer recommends you to 9 people. That's a very good reason to set up quality technical support. Find out more about the basics, and how to illustrate them!

Tip • October 27, 2024

Me, the customer, my requirements, my expectations, and 15 actions to satisfy me

How do you satisfy a customer? It's best to know what they want, isn't it? Well, we'll let him have his say: he'll give you his 15 requirements on a plate. appvizer also recommends 15 concrete actions to implement.

Tip • May 20, 2020

5 Secrets to Great Customer Service

Do you feel like your business is lacking in something? Could it be the distance between you and your clients? In order to run a sustainable, profitable business you must have customers that are impressed by the services you offer and thus, will be willing to return in the future. Neglecting those who keep your enterprise running is not a very smart move. On the other hand, choosing to invest in software that is sure to improve your productivity and your reputation... now that's a very smart move! See what information and software suggestions we have to offer right here.