Software • May 28, 2025
10 alternatives to Zendesk for better customer support in 2025
Discover 10 alternatives to Zendesk (and 3 bonuses) to optimize your customer support: free, open source or more flexible tools to suit all budgets.
Tip 10 tips to improve the quality of your customer service Are you getting poor feedback on your customer service? Looking to recruit? Discover 10 tips to boost the quality of your customer service.
Software Zendesk vs Intercom: THE comparison for improving your customer experience in 2025 Compare Zendesk and Intercom: features, pricing, AI, support, integrations. The guide to choosing the best solution for your customer relations.
Tip The simple ingredients of a successful FAQ + examples! Your customer support team is overworked and has to deal with a thousand and one questions a day. The solution? Create a FAQ to satisfy your customers and your teams!
Software • May 28, 2025
10 alternatives to Zendesk for better customer support in 2025
Discover 10 alternatives to Zendesk (and 3 bonuses) to optimize your customer support: free, open source or more flexible tools to suit all budgets.
Tip • May 28, 2025
Why and how to have customer support that makes your customers happy? Strategies and tips
Offer effective, differentiating customer support: discover 4 key strategies, best practices and the contribution of AI to build lasting loyalty.
Tip • May 28, 2025
Customer support automation, or how to put technology at the service of customer satisfaction
Feel like you're spending too much time managing customer support requests? Automate it! Advantages, disadvantages and 6 best practices in this guide. Bonus: a selection of tools to adopt as a matter of urgency.
Software • May 16, 2025
Ticketing system: improve the efficiency of your ticket management with these 7 programs
7 efficient ticketing systems to centralize your requests, automate your support and improve customer satisfaction. Compare the tools and make the right choice.
Software • May 16, 2025
Ticketing system: improve the efficiency of your ticket management with these 7 programs
7 efficient ticketing systems to centralize your requests, automate your support and improve customer satisfaction. Compare the tools and make the right choice.
Software • April 30, 2025
Top 9 after-sales software tools that turn complaints into customer loyalty [comparison].
Centralized information, automation, customer relations at the heart... In 2025, we're no longer subjected to after-sales service, we're driving it. With the right after-sales software! A comparison of 9 tools.
Zendesk vs Intercom: THE comparison for improving your customer experience in 2025 Compare Zendesk and Intercom: features, pricing, AI, support, integrations. The guide to choosing the best solution for your customer relations.
10 alternatives to Zendesk for better customer support in 2025 Discover 10 alternatives to Zendesk (and 3 bonuses) to optimize your customer support: free, open source or more flexible tools to suit all budgets.
Ticketing system: improve the efficiency of your ticket management with these 7 programs 7 efficient ticketing systems to centralize your requests, automate your support and improve customer satisfaction. Compare the tools and make the right choice.
Ticketing system: improve the efficiency of your ticket management with these 7 programs 7 efficient ticketing systems to centralize your requests, automate your support and improve customer satisfaction. Compare the tools and make the right choice.
Software • March 14, 2025
The 11 best ticketing software solutions to reenchant the customer and employee experience
Need an IT helpdesk or customer service management tool? Finding the right ticketing software isn't easy. Find inspiration in our selection, complete with valuable advice.
Definition • October 27, 2024
Technical support, a key driver of customer satisfaction
1 happy customer recommends you to 9 people. That's a very good reason to set up quality technical support. Find out more about the basics, and how to illustrate them!
Tip • October 27, 2024
Me, the customer, my requirements, my expectations, and 15 actions to satisfy me
How do you satisfy a customer? It's best to know what they want, isn't it? Well, we'll let him have his say: he'll give you his 15 requirements on a plate. appvizer also recommends 15 concrete actions to implement.
Tip • May 20, 2020
5 Secrets to Great Customer Service
Do you feel like your business is lacking in something? Could it be the distance between you and your clients? In order to run a sustainable, profitable business you must have customers that are impressed by the services you offer and thus, will be willing to return in the future. Neglecting those who keep your enterprise running is not a very smart move. On the other hand, choosing to invest in software that is sure to improve your productivity and your reputation... now that's a very smart move! See what information and software suggestions we have to offer right here.