Customer Support

Tip • May 28, 2025

Customer support automation, or how to put technology at the service of customer satisfaction

Feel like you're spending too much time managing customer support requests? Automate it! Advantages, disadvantages and 6 best practices in this guide. Bonus: a selection of tools to adopt as a matter of urgency.

Software • May 16, 2025

Ticketing system: improve the efficiency of your ticket management with these 7 programs

7 efficient ticketing systems to centralize your requests, automate your support and improve customer satisfaction. Compare the tools and make the right choice.

Software • May 16, 2025

Ticketing system: improve the efficiency of your ticket management with these 7 programs

7 efficient ticketing systems to centralize your requests, automate your support and improve customer satisfaction. Compare the tools and make the right choice.

Software • April 30, 2025

Top 9 after-sales software tools that turn complaints into customer loyalty [comparison].

Centralized information, automation, customer relations at the heart... In 2025, we're no longer subjected to after-sales service, we're driving it. With the right after-sales software! A comparison of 9 tools.

Definition • October 27, 2024

Technical support, a key driver of customer satisfaction

1 happy customer recommends you to 9 people. That's a very good reason to set up quality technical support. Find out more about the basics, and how to illustrate them!

Tip • October 27, 2024

Me, the customer, my requirements, my expectations, and 15 actions to satisfy me

How do you satisfy a customer? It's best to know what they want, isn't it? Well, we'll let him have his say: he'll give you his 15 requirements on a plate. appvizer also recommends 15 concrete actions to implement.

Tip • May 20, 2020

5 Secrets to Great Customer Service

Do you feel like your business is lacking in something? Could it be the distance between you and your clients? In order to run a sustainable, profitable business you must have customers that are impressed by the services you offer and thus, will be willing to return in the future. Neglecting those who keep your enterprise running is not a very smart move. On the other hand, choosing to invest in software that is sure to improve your productivity and your reputation... now that's a very smart move! See what information and software suggestions we have to offer right here.