LiveAgent: Helpdesk software & Live Chat platform

Review LiveAgent: Helpdesk software & Live Chat platform - appvizer

What is LiveAgent?

It is fully-featured help desk software that helps companies all around the world bring personalization to their customer interactions with an ultimate all-in-one help desk solution.

LiveAgent boasts the fastest live chat widget on the market and is the most reviewed and #1 rated help desk software for SMBs in 2020. 

Functionalities of LiveAgent

  • universal inbox,

  • real-time live chat with real-time typing view,

  • built-in inbound and outbound call center, 

  • a robust customer service portal,

  • customizable knowledge base,

  • a powerful analytics package,

  • FAQs, feedback and suggestions, or community forum.

  • possibility to personalize your communication,

  • customer segmentation,  

  • built-in CRM,

  • customer knowledge base, etc.

Editor: QualityUnit

Strengths of LiveAgent

  • Robust omni-channel help desk features
  • Great price / performance ratio
  • Fully customizable

LiveAgent demo and screenshots

Main LiveAgent dashboard Ticketing Inside of ongoing chat Inside of ongoing call Call reports Performance reports Universal inbox Current visitors on website Pricing as of 29/10/2020

LiveAgent customers

No customer reference

LiveAgent pricing and features

Plans & Pricing

Free
Ticket
Ticket+Chat
All-Inclusive
0
15 /month /user
29 /month /user
39 /month /user

Forever free account with some limitations

Full-sized ticketing solution

Live chat on top of ticketing software

All features under one roof

Features

Analytics
Data Import/Export
Reports
Statistics
Application Customization
Debranding
Software Layout & Themes
Application Settings
Data Import & Export (CSV, XLS)
Multi-company
Collaboration
Add Notes by Email
Knowledge Base, Wiki
Communication
Email Alias Secondary email address that redirects to the main address
Filters Automated actions on incoming email
Notifications Email, sms, or pop-up window that alerts you of an action
Push Notifications
Shared Inbox
Chat Box / Instant Messaging Live discussion via a Webchat
Chatbot
Live User Status
Call Recording
VoIP Calls Phone conversations
Customer Support
Feedback & Customer Satisfaction
Ticketing
Tickets Allocation
Live Chat
Marketing Automation
Auto-Response (Emails)
Email Templates
Facebook Applications
Twitter Applications
User IP Tracking Identification and qualification of companies that visit your website using their IP address and cookie
Social Networks
Comments Management
Hashtags Management
Telephony
Call Center Opening Hours
Call Forwarding Call forwarding to a colleague
Call Queue Management
Call Transfer
Incoming Line Management
Internal Calls
Phone Call Routing
Training
Gamification
Web Design
Contact Form

Services

Mobility
Mobile App
Support
24/7 Support
Community (FAQ, Forum)
Help Desk (Phone, Email, Ticket, Chat)
Knowledge Base (tutorials, demos)

Data hosted in the following countries: Germany, Singapore, United Kingdom (UK), United States of America (USA)

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