LiveAgent: Helpdesk software & Live Chat platform

What is LiveAgent?

It is fully-featured help desk software that helps companies all around the world bring personalization to their customer interactions with an ultimate all-in-one help desk solution.

LiveAgent boasts the fastest live chat widget on the market and is the most reviewed and #1 rated help desk software for SMBs in 2020. 

Functionalities of LiveAgent

  • universal inbox,

  • real-time live chat with real-time typing view,

  • built-in inbound and outbound call center, 

  • a robust customer service portal,

  • customizable knowledge base,

  • a powerful analytics package,

  • FAQs, feedback and suggestions, or community forum.

  • possibility to personalize your communication,

  • customer segmentation,  

  • built-in CRM,

  • customer knowledge base, etc.

Editor: QualityUnit

Strengths of LiveAgent

  • Robust omni-channel help desk features
  • Great price / performance ratio
  • Fully customizable

LiveAgent demo and screenshots

LiveAgent customers

No customer reference

LiveAgent pricing and features

Plans & Pricing

15 /month /user
29 /month /user
39 /month /user

Forever free account with some limitations

Full-sized ticketing solution

Live chat on top of ticketing software

All features under one roof


Data Import/Export
Application Customization
Software Layout & Themes
Application Settings
Data Import & Export (CSV, XLS)
Add Notes by Email
Knowledge Base, Wiki
Email Alias Secondary email address that redirects to the main address
Filters Automated actions on incoming email
Notifications Email, sms, or pop-up window that alerts you of an action
Push Notifications
Shared Inbox
Chat Box / Instant Messaging Live discussion via a Webchat
Live User Status
Call Recording
VoIP Calls Phone conversations
Customer Support
Feedback & Customer Satisfaction
Tickets Allocation
Live Chat
Marketing Automation
Auto-Response (Emails)
Email Templates
Facebook Applications
Twitter Applications
User IP Tracking Identification and qualification of companies that visit your website using their IP address and cookie
Social Networks
Comments Management
Hashtags Management
Call Center Opening Hours
Call Forwarding Call forwarding to a colleague
Call Queue Management
Call Transfer
Incoming Line Management
Internal Calls
Phone Call Routing
Web Design
Contact Form


Mobile App
24/7 Support
Community (FAQ, Forum)
Help Desk (Phone, Email, Ticket, Chat)
Knowledge Base (tutorials, demos)

Data hosted in the following countries: Germany, Singapore, United Kingdom (UK), United States of America (USA)

How to get the best out of your call center services? Which are the common points with a contact centre? Here are 5 steps along the conversion funnel to turn your customer service into a key, strategical asset to achieve customer conversion and retain goals.
How to get the best from customer service? Here you will find our list of suggestions to better satisfy your customers' needs and turn customer service into a key and value-added department for your company.
Do you feel like your business is lacking in something? Could it be the distance between you and your clients? In order to run a sustainable, profitable business you must have customers that are impressed by the services you offer and thus, will be willing to return in the future. Neglecting those who keep your enterprise running is not a very smart move. On the other hand, choosing to invest in software that is sure to improve your productivity and your reputation... now that's a very smart move! See what information and software suggestions we have to offer right here.   

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