LiveAgent: Helpdesk software & Live Chat platform

What is LiveAgent?

It is fully-featured help desk software that helps companies all around the world bring personalization to their customer interactions with an ultimate all-in-one help desk solution.

LiveAgent boasts the fastest live chat widget on the market and is the most reviewed and #1 rated help desk software for SMBs in 2020.

Functionalities of LiveAgent

universal inbox,
real-time live chat with real-time typing view,
built-in inbound and outbound call center,
a robust customer service portal,
customizable knowledge base,
a powerful analytics package,
FAQs, feedback and suggestions, or community forum.
possibility to personalize your communication,
customer segmentation,
built-in CRM,
customer knowledge base, etc.

Editor: QualityUnit

Strengths of LiveAgent

Robust omni-channel help desk features
Great price / performance ratio
Fully customizable

LiveAgent demo and screenshots

LiveAgent customers

No customer reference

LiveAgent pricing and features

Plans & Pricing

Free

Ticket

Ticket+Chat

All-Inclusive

15 /month /user

29 /month /user

39 /month /user

Forever free account with some limitations

Full-sized ticketing solution

Live chat on top of ticketing software

All features under one roof

Features

Analytics

Data Import/Export

Reports

Statistics

Application Customization

Debranding

Software Layout & Themes

Application Settings

Data Import & Export (CSV, XLS)

Multi-company

Collaboration

Add Notes by Email

Knowledge Base, Wiki

Communication

Email Alias

Filters

Notifications

Push Notifications

Shared Inbox

Chat Box / Instant Messaging

Chatbot

Live User Status

Call Recording

VoIP Calls

Customer Support

Feedback & Customer Satisfaction

Ticketing

Tickets Allocation

Live Chat

Marketing Automation

Auto-Response (Emails)

Email Templates

Facebook Applications

Twitter Applications

User IP Tracking

Social Networks

Comments Management

Hashtags Management

Telephony

Call Center Opening Hours

Call Forwarding

Call Queue Management

Call Transfer

Incoming Line Management

Internal Calls

Phone Call Routing

Training

Gamification

Web Design

Contact Form

Services

Mobility

Mobile App

Support

24/7 Support

Community (FAQ, Forum)

Help Desk (Phone, Email, Ticket, Chat)

Knowledge Base (tutorials, demos)

Data hosted in the following countries: Germany, Singapore, United Kingdom (UK), United States of America (USA)

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