Review LiveAgent: An omnichannel support tool for all your channels - Appvizer
Presentation of LiveAgent

The all-in-one solution for eCommerce businesses

LiveAgent is an omnichannel support software that gathers messages from all communication channels into a single shared inbox. It easily integrates with email, live chat, phone, customer portals, messaging apps like Viber and Messenger, and social networks like Instagram, Facebook, and Twitter. LiveAgent is the perfect tool for those that want a more streamlined and organized way of answering customer messages. The software eliminates device and account monitoring and ensures that every single customer message is acknowledged and responded to on time, regardless of the channel it came from.

The help desk integrates with over 140 third-party applications, allowing users to sync LiveAgent with their favorite tools like Shopify, PayPal, PipeDrive, and Slack. By integrating these solutions, users can execute actions such as register new deals or issue refunds directly from the LiveAgent app.

Why LiveAgent is the right tool for your business

With LiveAgent help desk software, retail businesses with ten or more agents can improve their first contact resolution rates, response times, team collaboration, and, most importantly, customer satisfaction and sales.

Capturing and converting leads

The LiveAgent software gives you the ability to identify who is visiting your site, how long they stay, and which pages they view. In addition, the software can easily capture leads and help you convert them into paying customers with personalized, proactive chat invitations. By responding to your customers' questions in real-time, eliminating doubt, and helping them with the checkout process, you can effortlessly increase sales and revenue.

Faster resolution rates

Omnichannel help desk software like LiveAgent utilizes automatic ticket routing to speed up ticket resolution. Each ticket is routed to the appropriate department and agent, ensuring that no ticket is forgotten or unanswered.

Smoother team collaboration

With its internal chat, call system, and ticket system, LiveAgent makes it easy to ask colleagues for help. Additionally, the software has collision detection features that prevent agents from erasing each other's work or answering tickets twice. 

Personalized messaging across all channels

LiveAgent enables marketers and sales representatives to create powerfully engaging and personalized campaigns. The software’s built-in CRM allows users to create unlimited contact fields, making it easy to store unique information about all customers (such as their shoe size or car model). Additionally, LiveAgent offers customer segmentation options, fully customizable email templates, and outbound calling options, making it the perfect marketing, sales, and support solution.

Not just for eCommerce and retail

LiveAgent is suitable for companies of all sizes, including start-ups, one-person operations, SMBs, and even large enterprises. Moreover, it’s not limited to any industry and niche. LiveAgent’s clients include companies and organizations in eCommerce, automotive, services, education, healthcare, government, SaaS, and telecommunications.

Ready to discover how LiveAgent can help make your business goals a reality? Schedule a demo with one of our sales managers or create a free, all-inclusive 14-day trial (no credit card required).

Advantages of LiveAgent

  • 24/7 customer service
  • Live chat with real time typing view
  • Integrated inbound and outbound call center
  • Certifications:ISO 27001, PCI-DSS, GDPR, SSAE 16
Information on LiveAgent
Software edited by LiveAgent
Data stored in the following countries: Germany, Singapore, United Kingdom (UK), United States of America (USA)
List of the available languages: English, French, German, Italian, Portuguese, Spanish, Castilian
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Ticketing
Companies CRM
Canned messages
Attachment in ticket
Agent
Facebook Integration
LiveAgent-Mockup-Call center connection
LiveAgent-Mockup-Analytics overview
LiveAgent-Mockup-Livechat software notes in chat
Gamification
Customer Portal
Call recordings

Prices and features of LiveAgent

Free
Free

Forever free account with some limitations

Analytics

Reports
Statistics

Application Customization

Debranding
Software Layout & Themes

Application Settings

Dashboard
Data Import & Export (CSV, XLS)
Multi-company
+ 41 other features
Ticket
$15.00

/month /1 users

Full-sized ticketing solution

Analytics

Reports
Statistics

Application Customization

Debranding
Software Layout & Themes

Application Settings

Dashboard
Data Import & Export (CSV, XLS)
Multi-company
+ 41 other features
Ticket+Chat
$29.00

/month /1 users

Live chat on top of ticketing software

Analytics

Reports
Statistics

Application Customization

Debranding
Software Layout & Themes

Application Settings

Dashboard
Data Import & Export (CSV, XLS)
Multi-company
+ 41 other features
All-Inclusive
$39.00

/month /1 users

All features under one roof

Analytics

Reports
Statistics

Application Customization

Debranding
Software Layout & Themes

Application Settings

Dashboard
Data Import & Export (CSV, XLS)
Multi-company
+ 41 other features

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