Help Scout: Basic knowledge (tutorials, demos), Webmail (email management) Monitoring customer satisfaction

Help Scout

Customer support software
4.5
Based on +200 reviews
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Presentation of Help Scout

What is Help Scout? 

Help Scout is created for companies that want to deliver the best possible service to their customers. The distinguishing factor of this solution is its ability to do without the use of "tickets" to manage customer issues through support. For those dedicated to supporting, a customer case will resemble a conversation put into context (case assignment, customer history, customer status, standardized responses, etc.). 

Features of Help Scout

  • Knowledge Base,
  • Email Management,
  • Surveys & Feedback,
  • Multi-Channel Communication,
  • Archiving & Retention,
  • Signature Management,
  • Spam Blocker,
  • Call Center Management,
  • Social Media Integration,
  • Cataloging/Categorization,
  • Self Service Portal.
Information on Help Scout
Software edited by Help Scout
Data stored in the following countries: United States of America (USA)
List of the available languages: English
Help Scout: Basic knowledge (tutorials, demos), Webmail (email management) Monitoring customer satisfaction
Help Scout: Basic knowledge (tutorials, demos), Webmail (email management) Monitoring customer satisfaction
Help Scout: Notifications, Basic knowledge (tutorials, demos), Customer Support Dashboard
Help Scout: Auditing & Certification (SAS 70, ISO 27001/2, TRUSTe) Allocation of tickets, support (phone, email, ticket)
Help Scout: Customer Profile, Daily Backup, Support (phone, email, ticket)
Help Scout: Case Management, support (phone, email, ticket), lift problems
Help Scout: Customer Profile, lift problems, customer support Dashboard
Help Scout: Basic knowledge (tutorials, demos), APIs, Web service, Basic knowledge wiki

Prices and features of Help Scout

Standard
$15.00

/month /user

Collaboration

Knowledge Base, Wiki

Communication

Notifications
Web Mail (Email Management)

Customer Support

Case Management
Communications History
Customer Profile
Customer Support Dashboard
+ 11 other features

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