RingCentral Centre de Contact: in summary

RingCentral offers a single business and customer communication platform in the cloud, that delivers great experiences for customers and employees.
It brings together market leading contact centre (CCaaS), unified communications (UCaaS) and workforce engagement management (WEM) that enable easy collaboration across all your employees to deliver seamless omnichannel experiences to go beyond customer satisfaction.

Smarter customer and employee experiences all in one platform

A single platform driving seamless customer and employee experiences. Bring business, customers communications and workforce engagement management together.

  • One integrated platform for all communication needs.
  • Deliver better onboarding and productivity with one collaborative platform  for your agents connected to experts in your organisation with easy to use collaboration tools: messaging, video, and meetings.
  • Increase agent engagement motivating them with gamification, access to business and contact centre KPIs, relevant feedback, effective training and flexibility with agent-initiated schedule changes.

Engage customers in their channel of choice

Covid-19 has accelerated the adoption of digital channels, 81% of customers want to start with digital first. Meet your customers where they are providing a seamless experience.

  • Serve customers in any of the 30+ digital channels, where they are.
  • Assure always on service with conversational AI and intelligent self service bots (Voice, chat) and BYOB (Bring Your Own Bot).
  • Remove friction from the digital customer journey at the right time, analysing the pain points and providing proactive and smart self service

Go beyond customer satisfaction

Customer-obsessed companies engage employees across the entire organisation to resolve customer issues, the first time and go beyond customer satisfaction.

  • Solve customer problems first time, connecting with experts via global directory and presence synch. Alert anyone to serve customers via direct message.
  • Leverage the voice of customers by collecting customer satisfaction and drive concrete CX systemic improvements.
  • Eliminate waiting times with advanced and skill-based omnichannel routing, optimal workforce scheduling and live monitoring.

Your customer data are valuable. Keep it safe. 

RingCentral gives you peace of mind that the contact centre environment is secure, reliable and redundant.

  • Defend critical data. Reduce risk and profit loss by avoiding data breaches and then, a damaged brand image. RingCentral data access and privacy practices are audited by third parties to ensure we comply with the following international standards: SOC II, SOC III, ISO27001, ISO 27017, ISO 27018, HITRUST, PCI DSS, GDPR and Cyber Essentials.
  • Power your business continuity/disaster recovery strategy with a high reliability environment offering 4 9s uptime, including maintenance windows relying on an active geo-redundancy. Never lose a call or a session.

One integrated platform with high ROI and agility

One integrated and open platform driving up to 30% decrease in cost to serve, 22% cost reduction.

  • One vendor to bring business and customers communications in an open platform.
  • Use your existing CRM investments, implement any business workflows. Improve every contact centre interactions with a personalised service, increasing agent efficiency with a unified interface that reduces effort and handle time.  
  • Rely on a flexible platform to meet any custom business cases with +300 prebuilt integrations to CRMs and other business tools, and a robust set of RESTful APIs.

Its benefits

Cloud, open, reliable, secure and innovative platform

Increase CSAT with intelligent customer & agent experiences

High ROI with native Workforce Engagement Management

Certifications:PCI-DSS, GDPR, ISO 27001

RingCentral Centre de Contact - Video
RingCentral Centre de Contact - Omnichannel agent interface
RingCentral Centre de Contact - Omnichannel real-time monitoring
RingCentral Centre de Contact - Advanced reporting.
RingCentral Centre de Contact - Intuitive visual IVR studio for advanced skills- based routing
RingCentral Centre de Contact - A native Workforce Engagement Management integrated suite
RingCentral Centre de Contact - Quality Management for high-quality customer and agent experiences
RingCentral Centre de Contact - Advanced interactions analytics for an improved customer journey
RingCentral Centre de Contact - Workforce management to optimise contact centre workforce: scheduling and forecasts.

RingCentral Centre de Contact: its rates

On demand

Clients alternatives to RingCentral Centre de Contact

Customer reviews about RingCentral Centre de Contact

Based on 12 reviews

Appvizer Community Reviews (0)

No reviews, be the first to submit yours.

RingCentral Centre de Contact
Based on 12 reviews

RingCentral Centre de Contact: articles mentioning it