Freshdesk: in summary

Freshdesk is a cloud-based customer service software that helps over 40,000 businesses offer seamless assistance across every customer touchpoint. 

With Freshdesk, you can scale your customer support without compromising on customer satisfaction using -

  • Omnichannel ticketing: Engage with customers across email, phone, live chat, social media, and messaging apps using a single, streamlined view of conversations. 

  • Workflow automations: Ease bandwidth by automating repetitive tasks with easy-to-configure time, event, or keyword-based triggers.

  • Contextual collaboration: Collaborate effortlessly with teammates and other teams with complete context of the customer’s issue. 

  • Smart self-service: Enable customers to find answers on their own by launching a range of self-service options including a knowledge base, help widget, and chatbot.

  • Intuitive reporting and analytics: Measure progress, identify roadblocks, and optimize your operations with out-of-the box reports, customizable analytics, and live dashboards.

  • Agent-facing AI: Design and deploy AI-enabled chatbots that assist your team in delivering fast resolutions using a no-code bot builder.

  • SLA management: Make sure your customers never get a delayed response or resolution by setting customized SLAs and escalations.

  • Freshdesk marketplace: Leverage flexible APIs and one-click integrations with 650+ apps to build robust workflows.

Businesses of all sizes from the following industries trust Freshdesk:

  • Retail and e-commerce

  • Travel and hospitality

  • Software & IT

  • Online-first

  • Manufacturing

  • Healthcare

  • Education

  • Finance and banking

  • Telecom

Its benefits

Transparent pricing

Intuitive UI

24/7 assistance

Freshdesk - Screenshot 1
Freshdesk - Screenshot 1
Freshdesk - Screenshot 1

Freshdesk: its rates

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