Freshdesk: Customer Engagement Software

Review Freshdesk: Customer Engagement Software - appvizer

Freshdesk is a SaaS-based customer support software used by more than 100,000 companies worldwide.

Freshdesk: Leader in Online Customer Support

Freshdesk is a comprehensive helpdesk that provides excellent customer support due to its many features and integrations- all in a very ergonomic environment.

Freshdesk is positioned primarily as a hub that centralizes all customer requests whether they come from the ticketing platform, incoming phone calls, chats, emails or social networks. This hub allows you to be present at the location of each of your customers but also allows tickets to be assigned automatically or manually to the agents who will handle them.

Views and filters make it possible to never lose control of the situation regardless of the number of incoming requests. In addition, automatic filters assign a task to an agent and set the priority level immediately. In automation, automatic scenarios also streamline customer service workflows.

Freshdesk's strengths against Salesforce, Zendesk, osTicket and HelpScout

In view of the exceptional functional coverage of Freshdesk and its ergonomics, Freshdesk offers an ultra competitive rate.

This tool is also very well connected with social networks. Freshdesk allows you to master all incoming and outgoing channels without leaving the tool.

Finally, Freshdesk offers you the opportunity to purchase one or more phone numbers and manage calls from this online software.

Costs and improved efficiancy in one software makes Freshdesk easy to recommend.

Set up Freshdesk in your Business with Blue Note System

Freshdesk is a powerful software that can be complex to integrate into the customer service of a company. The services of an expert company such as Blue Note system is often necessary to be accompanied on all or part of the phases:

  • Analysis of needs
  • Definition of objectives
  • Technical implementation of the solution
  • Customization with widgets
    • Freshdesk (freshplugs) up to the stages of change management (training, support, support).

A company like Blue Note System offers total and essential freedom to enjoy Freshdesk without the internal technical team.

Hotline Powered by Freshdesk

Hotline is a comprehensive in-app messaging solution for mobile customer support and engagement. With industry-leading features, the fastest-in-class agent interface, and a freemium pricing model, Hotline enables mobile-first companies and mobile apps of all kinds and sizes to seamlessly support and engage with their users inside of their mobile apps. Hotline is integrated into over 500 apps globally, powering more than 100 million messages across 80 million plus users.

Editor: Freshworks

Strengths of Freshdesk

  • Certifications: GDPR

Freshdesk customers

No customer reference

Freshdesk pricing and features

Plans & Pricing

18 /month /user
34 /month /user
48 /month /user
86 /month /user


Knowledge Base, Wiki
Chat Box / Instant Messaging Live discussion via a Webchat
Customer Support
Case Management
Collisions Management
Communications History
Customer Community (Forum, FAQ)
Customer Interface
Customer Profile
Customer Support Dashboard
Feedback & Customer Satisfaction
Help Desk
Lead Detection
Live Chat
Queue Management
Recurrent Issues Management
Service Quality Management
Solution Management
Standardized Responses
Support Opening Hours
Tickets Allocation


Mobile App
Configuration Support
Help Desk (Phone, Email, Ticket, Chat)
Online Training (Webinar)

Data hosted in the following countries: Ireland, United States of America (USA)

How to maximize the benefits of customer service
How to get the best from customer service? Here you will find our list of suggestions to better satisfy your customers' needs and turn customer service into a key and value-added department for your company.

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