Freshdesk

Freshdesk is a cloud-based customer service software that helps over 40,000 businesses offer seamless assistance across every customer touchpoint. 

With Freshdesk, you can scale your customer support without compromising on customer satisfaction using -

• Omnichannel ticketing: Engage with customers across email, phone, live chat, social media, and messaging apps using a single, streamlined view of conversations. 

• Workflow automations: Ease bandwidth by automating repetitive tasks with easy-to-configure time, event, or keyword-based triggers.

• Contextual collaboration: Collaborate effortlessly with teammates and other teams with complete context of the customer’s issue. 

• Smart self-service: Enable customers to find answers on their own by launching a range of self-service options including a knowledge base, help widget, and chatbot.

• Intuitive reporting and analytics: Measure progress, identify roadblocks, and optimize your operations with out-of-the box reports, customizable analytics, and live dashboards.

• Agent-facing AI: Design and deploy AI-enabled chatbots that assist your team in delivering fast resolutions using a no-code bot builder.

• SLA management: Make sure your customers never get a delayed response or resolution by setting customized SLAs and escalations.

• Freshdesk marketplace: Leverage flexible APIs and one-click integrations with 650+ apps to build robust workflows.

Businesses of all sizes from the following industries trust Freshdesk:

• Retail and e-commerce

• Travel and hospitality

• Software & IT

• Online-first

• Manufacturing

• Healthcare

• Education

• Finance and banking

• Telecom