Freshdesk is a cloud-based customer service software that helps over 40,000 businesses offer seamless assistance across every customer touchpoint.
With Freshdesk, you can scale your customer support without compromising on customer satisfaction using -
Omnichannel ticketing: Engage with customers across email, phone, live chat, social media, and messaging apps using a single, streamlined view of conversations.
Workflow automations: Ease bandwidth by automating repetitive tasks with easy-to-configure time, event, or keyword-based triggers.
Contextual collaboration: Collaborate effortlessly with teammates and other teams with complete context of the customer’s issue.
Smart self-service: Enable customers to find answers on their own by launching a range of self-service options including a knowledge base, help widget, and chatbot.
Intuitive reporting and analytics: Measure progress, identify roadblocks, and optimize your operations with out-of-the box reports, customizable analytics, and live dashboards.
Agent-facing AI: Design and deploy AI-enabled chatbots that assist your team in delivering fast resolutions using a no-code bot builder.
SLA management: Make sure your customers never get a delayed response or resolution by setting customized SLAs and escalations.
Freshdesk marketplace: Leverage flexible APIs and one-click integrations with 650+ apps to build robust workflows.
Businesses of all sizes from the following industries trust Freshdesk:
Retail and e-commerce
Travel and hospitality
Software & IT
Finance and banking
Strengths of Freshdesk
- Transparent pricing
- Intuitive UI
- 24/7 assistance
- Certifications: GDPR, ISO 27001, TRUSTe
Freshdesk demo and screenshots
No customer reference