Review Freshdesk: Keep your agents happy, and your customers happier - Appvizer
Presentation of Freshdesk

Freshdesk is a cloud-based customer service software that helps over 40,000 businesses offer seamless assistance across every customer touchpoint. 

With Freshdesk, you can scale your customer support without compromising on customer satisfaction using -

  • Omnichannel ticketing: Engage with customers across email, phone, live chat, social media, and messaging apps using a single, streamlined view of conversations. 

  • Workflow automations: Ease bandwidth by automating repetitive tasks with easy-to-configure time, event, or keyword-based triggers.

  • Contextual collaboration: Collaborate effortlessly with teammates and other teams with complete context of the customer’s issue. 

  • Smart self-service: Enable customers to find answers on their own by launching a range of self-service options including a knowledge base, help widget, and chatbot.

  • Intuitive reporting and analytics: Measure progress, identify roadblocks, and optimize your operations with out-of-the box reports, customizable analytics, and live dashboards.

  • Agent-facing AI: Design and deploy AI-enabled chatbots that assist your team in delivering fast resolutions using a no-code bot builder.

  • SLA management: Make sure your customers never get a delayed response or resolution by setting customized SLAs and escalations.

  • Freshdesk marketplace: Leverage flexible APIs and one-click integrations with 650+ apps to build robust workflows.

Businesses of all sizes from the following industries trust Freshdesk:

  • Retail and e-commerce

  • Travel and hospitality

  • Software & IT

  • Online-first

  • Manufacturing

  • Healthcare

  • Education

  • Finance and banking

  • Telecom

Advantages of Freshdesk

  • Transparent pricing
  • Intuitive UI
  • 24/7 assistance
  • Certifications:GDPR, TRUSTe, ISO 27001
Information on Freshdesk
Software edited by Freshdesk
Data stored in the following countries: Australia, India, United States of America (USA)
List of the available languages: Arabic, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek (modern), Hebrew (modern), Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Swedish, Thai, Turkish, Ukrainian, Vietnamese
undefined
Omnichannel ticketing
Workflow automations
Contextual collaboration
Live dashboard
SLA management
Self-service

Prices and features of Freshdesk

Free
Free

Analytics

Activity Monitoring
Custom Charts
Dashboards
Data Import/Export
Drill Down
Reports

Application Customization

Domain Name Mapping
+ 36 other features
Growth
$15.00

/month /user

Analytics

Activity Monitoring
Custom Charts
Dashboards
Data Import/Export
Drill Down
Reports

Application Customization

Domain Name Mapping
+ 36 other features
Pro
$49.00

/month /user

Analytics

Activity Monitoring
Custom Charts
Dashboards
Data Import/Export
Drill Down
Reports

Application Customization

Domain Name Mapping
+ 36 other features
Enterprise
$79.00

/month /user

Analytics

Activity Monitoring
Custom Charts
Dashboards
Data Import/Export
Drill Down
Reports

Application Customization

Domain Name Mapping
+ 36 other features

Clients alternatives to Freshdesk

Customer reviews about Freshdesk (0)

No reviews, be the first to submit yours.

Our test on Freshdesk

Freshdesk is a customer service management solution. It allows you to regroup your different conversations with clients in one place. 

Freshdesk adapts to the different needs of different sized businesses, from startups to big multinationals. However, it's still important to note that Freshdesk is designed for businesses that are in constant contact with a large number of clients. 

appvizer logo

Our opinion on Freshdesk

Freshdesk gives you all the necessary tools and features to effectively manage your customer relations. You have the choice between different offers adapted to different types of businesses. The program saves you a considerable amount of time with its numerous and intuitive features. Despite an intuitive interface, learning to use the program can sometimes be complicated, due to the different features. However, the learning program offered by Freshdesk can help you get the hang of the program, but keep in mind that there most likely will be an adjustment period.