Review Freshdesk: Keep your agents happy, and your customers happier - Appvizer
Presentation of Freshdesk

Freshdesk is a cloud-based customer service software that helps over 40,000 businesses offer seamless assistance across every customer touchpoint. 

With Freshdesk, you can scale your customer support without compromising on customer satisfaction using -

  • Omnichannel ticketing: Engage with customers across email, phone, live chat, social media, and messaging apps using a single, streamlined view of conversations. 

  • Workflow automations: Ease bandwidth by automating repetitive tasks with easy-to-configure time, event, or keyword-based triggers.

  • Contextual collaboration: Collaborate effortlessly with teammates and other teams with complete context of the customer’s issue. 

  • Smart self-service: Enable customers to find answers on their own by launching a range of self-service options including a knowledge base, help widget, and chatbot.

  • Intuitive reporting and analytics: Measure progress, identify roadblocks, and optimize your operations with out-of-the box reports, customizable analytics, and live dashboards.

  • Agent-facing AI: Design and deploy AI-enabled chatbots that assist your team in delivering fast resolutions using a no-code bot builder.

  • SLA management: Make sure your customers never get a delayed response or resolution by setting customized SLAs and escalations.

  • Freshdesk marketplace: Leverage flexible APIs and one-click integrations with 650+ apps to build robust workflows.

Businesses of all sizes from the following industries trust Freshdesk:

  • Retail and e-commerce

  • Travel and hospitality

  • Software & IT

  • Online-first

  • Manufacturing

  • Healthcare

  • Education

  • Finance and banking

  • Telecom

Advantages of Freshdesk

  • Transparent pricing
  • Intuitive UI
  • 24/7 assistance
  • Certifications:TRUSTe, ISO 27001, GDPR
Information on Freshdesk
Software edited by Freshdesk
Data stored in the following countries: Australia, India, United States of America (USA)
List of the available languages: Arabic, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek (modern), Hebrew (modern), Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Swedish, Thai, Turkish, Ukrainian, Vietnamese
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Omnichannel ticketing
Workflow automations
Contextual collaboration
Live dashboard
SLA management
Self-service

Prices and features of Freshdesk

Free
Free

Analytics

Activity Monitoring
Custom Charts
Dashboards
Data Import/Export
Drill Down
Reports

Application Customization

Domain Name Mapping
+ 36 other features
Growth
$15.00

/month /1 users

Analytics

Activity Monitoring
Custom Charts
Dashboards
Data Import/Export
Drill Down
Reports

Application Customization

Domain Name Mapping
+ 36 other features
Pro
$49.00

/month /1 users

Analytics

Activity Monitoring
Custom Charts
Dashboards
Data Import/Export
Drill Down
Reports

Application Customization

Domain Name Mapping
+ 36 other features
Enterprise
$79.00

/month /1 users

Analytics

Activity Monitoring
Custom Charts
Dashboards
Data Import/Export
Drill Down
Reports

Application Customization

Domain Name Mapping
+ 36 other features

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