Freshdesk: Keep your agents happy, and your customers happier

Review Freshdesk: Keep your agents happy, and your customers happier - appvizer

Freshdesk is a cloud-based customer service software that helps over 40,000 businesses offer seamless assistance across every customer touchpoint. 

With Freshdesk, you can scale your customer support without compromising on customer satisfaction using -

  • Omnichannel ticketing: Engage with customers across email, phone, live chat, social media, and messaging apps using a single, streamlined view of conversations. 

  • Workflow automations: Ease bandwidth by automating repetitive tasks with easy-to-configure time, event, or keyword-based triggers.

  • Contextual collaboration: Collaborate effortlessly with teammates and other teams with complete context of the customer’s issue. 

  • Smart self-service: Enable customers to find answers on their own by launching a range of self-service options including a knowledge base, help widget, and chatbot.

  • Intuitive reporting and analytics: Measure progress, identify roadblocks, and optimize your operations with out-of-the box reports, customizable analytics, and live dashboards.

  • Agent-facing AI: Design and deploy AI-enabled chatbots that assist your team in delivering fast resolutions using a no-code bot builder.

  • SLA management: Make sure your customers never get a delayed response or resolution by setting customized SLAs and escalations.

  • Freshdesk marketplace: Leverage flexible APIs and one-click integrations with 650+ apps to build robust workflows.

Businesses of all sizes from the following industries trust Freshdesk:

  • Retail and e-commerce

  • Travel and hospitality

  • Software & IT

  • Online-first

  • Manufacturing

  • Healthcare

  • Education

  • Finance and banking

  • Telecom

Editor: Freshworks

Strengths of Freshdesk

  • Transparent pricing
  • Intuitive UI
  • 24/7 assistance
  • Certifications: GDPR, ISO 27001, TRUSTe

Freshdesk demo and screenshots

Omnichannel ticketing Workflow automations Contextual collaboration Live dashboard SLA management Self-service

Freshdesk customers

No customer reference

Freshdesk pricing and features

Plans & Pricing

Sprout
Blossom
Garden
Estate
Forest
0
15 /month /user
35 /month /user
49 /month /user
99 /month /user

Features

Analytics
Activity Monitoring
Dashboards
Reports
Data Import/Export
Drill Down
Custom Charts
Application Customization
Fields
Software Layout & Themes
Domain Name Mapping
Collaboration
Content Publishing & Sharing
Knowledge Base, Wiki
Notes
Private Connections Between Users
Task Management
Communication
Automatic Reply and Forwarding Answering machine and automatic email/call forwarding
Shared Inbox
Web Mail (Email Management) Sending and receiving emails
Notifications Email, sms, or pop-up window that alerts you of an action
Chat Box / Instant Messaging Live discussion via a Webchat
Chatbot
Customer Support
Case Management
Communications History
Customer Profile
Customer Support Dashboard
Help Desk
Support Opening Hours
Ticketing
Tickets Allocation
Collisions Management
Customer Community (Forum, FAQ)
Feedback & Customer Satisfaction
Escalation
Live Chat
Process & Workflow
Automatic Actions
Project Management
Sandbox

Services

Integration & Interoperability
API, Web Service Restful APIs
Mobility
Mobile App
Security & Confidentiality
Secure Sockets Layer (SSL)
Support
24/7 Support
Community (FAQ, Forum)
Knowledge Base (tutorials, demos)
Configuration Support
Help Desk (Phone, Email, Ticket, Chat)

Data hosted in the following countries: Australia, India, United States of America (USA)

Integrations Freshdesk

How to maximize the benefits of customer service
How to get the best from customer service? Here you will find our list of suggestions to better satisfy your customers' needs and turn customer service into a key and value-added department for your company.

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