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Alternatives to Freshdesk

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4.5
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

If you're exploring alternatives to Freshdesk for your customer support needs, there are several robust options available that cater to various business sizes and requirements. Each alternative offers unique features, pricing structures, and levels of integration, making it essential to assess which tool aligns best with your team's workflow and goals. Below is a curated list of recommended software solutions that serve as effective substitutes for Freshdesk, ensuring you can find the perfect fit for your support strategy.

Service Cloud

Customer Service Software to Build Customer Loyalty

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4.4
Based on +200 reviews
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Paid version from €75.00 /month

Consider using Service Cloud as a powerful alternative to Freshdesk.

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Service Cloud offers a user-friendly interface, robust features, and excellent customer support, making it a reliable choice for managing customer service operations. With Service Cloud, you can streamline workflows, enhance communication with customers, and improve overall efficiency without experiencing the limitations of Freshdesk.

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Benefits of Service Cloud

check Complete customer history with Salesforce integration

check Artificial Intelligence can anticipate an activity

check Scalable platform from 1 to 10 thousand users

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monday service

AI-powered Easy-to-use Ticketing System for Great Service

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4.6
Based on 180 reviews
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If you're exploring options for project management and collaboration tools, consider monday service as a robust alternative to Freshdesk. Known for its user-friendly interface and versatile functionality, monday service caters to teams of all sizes and industries, providing an excellent environment for productivity and streamlined communication.

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With features such as customizable workflows, real-time updates, and integration capabilities with various apps, monday service enhances team collaboration. Users can easily manage tasks, track progress, and visualize data through various views like Kanban or timelines, making it an ideal choice for organizations looking to improve efficiency while maintaining flexibility in their project management processes.

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Benefits of monday service

check AI-Driven Automation and Resolution

check Cross-Departmental Flexibility

check Customizable, No-Code Workflow Design

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GoContact

#1 Partner of Choice for Contact Centers

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5.0
Based on 2 reviews
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For those seeking an efficient and user-friendly solution for contact management, GoContact emerges as a compelling alternative to Freshdesk. With its intuitive interface and robust features, it provides an excellent platform to streamline your contact organization and communication needs.

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GoContact offers a range of functionalities including customizable contact fields, seamless integration with various communication tools, and advanced search capabilities. Users can easily manage their contacts, organize them into groups, and even sync with mobile devices, ensuring that essential information is always at hand. This flexibility makes GoContact an ideal choice for individuals and businesses alike looking to enhance their networking efficiency.

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Zoho Desk

Transform Your Customer Service with Contextual Awareness

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4.5
Based on +200 reviews
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Paid version from €7.00 /month

Looking for a modern and efficient customer service software? Consider Zoho Desk as an alternative to Freshdesk.

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With Zoho Desk, you can streamline your customer support operations without the limitations of Freshdesk. Zoho Desk offers a user-friendly interface, robust ticketing system, and powerful automation features to enhance your customer service experience.

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Benefits of Zoho Desk

check Supercharge your team with contextual AI

check Manage tickets and everything else in one place

check Empower every agent to delight every customer

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Mobile Service Cloud

The omnichannel customer service solution

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Pricing on request

Mobile Service Cloud offers a complete solution for customer relationship management, setting it apart from Freshdesk.

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With Mobile Service Cloud, you benefit from an intuitive, flexible platform for efficiently managing customer interactions across all channels, without the limitations encountered with Freshdesk.

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easiware

A solution to manage and centralize customer interactions

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4.6
Based on 48 reviews
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Paid version from €30.00 /month

Consider easiware as a superior option to Freshdesk for your software needs.

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Easiware provides a user-friendly interface, seamless integration with other systems, and advanced features that enhance productivity without the limitations and issues found in Freshdesk.

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Benefits of easiware

check All in one platform for customer interactions management

check Offline and online: covers all channels, including stores

check AI applied to customer relations - semantic analysis

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Service Hub

Innovative Solution for Customer Service Excellence

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4.4
Based on +200 reviews
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Consider using Service Hub as a robust alternative to Freshdesk.

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Service Hub offers a user-friendly interface, advanced features, and excellent customer support, providing a superior experience compared to Freshdesk. With Service Hub, you can streamline your customer service processes efficiently and effectively without encountering the limitations often associated with Freshdesk.

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Gladly

Effortless Customer Service Software for Seamless Support

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4.8
Based on +200 reviews
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If you are exploring customer service solutions, Gladly emerges as a noteworthy alternative to Freshdesk. This platform is designed to enhance the customer experience by providing an intuitive interface and seamless communication channels that empower agents to connect with customers effectively.

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Gladly focuses on creating a personalized service environment where every interaction is seen as part of a larger conversation. It offers features like unified messaging across different platforms and tools that help maintain context in customer interactions, ensuring that agents have all necessary information at their fingertips while interacting with clients.

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HappyFox

Streamlined Help Desk Solution for Enhanced Efficiency

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4.7
Based on 183 reviews
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HappyFox presents a robust alternative for those exploring customer support and help desk software similar to Freshdesk. Designed to enhance productivity and streamline communication, HappyFox is tailored to meet the needs of businesses of all sizes seeking an efficient way to manage their customer interactions.

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With features such as ticketing management, automation options, and a unified inbox, HappyFox enables teams to handle inquiries swiftly and effectively. The platform also includes advanced reporting tools, knowledge base integration, and multi-channel support, making it versatile for various business environments. This comprehensive approach helps users improve response times and enhance customer satisfaction.

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inContact

Customer Service Software

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Consider using inContact as a robust solution for your communication needs, instead of Freshdesk.

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With inContact, you can enjoy a user-friendly interface, advanced features, and reliable performance, without experiencing the limitations and challenges often associated with Freshdesk. Upgrade to inContact for a seamless and efficient communication experience.

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