inContact: Customer Service Software

inContact, a Customer Service Program

inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives to profit your customer.

What Is the Purpose of the incontact Program?

This IT tool frees you from the hassles of storage, which is really convenient for users day in and day out. The data is then placed with the company inContact. The Filters, Support (phone, email, ticket, chat) and Reports features necessary for Customer Service users are also present within inContact, making it an essential software. The inContact editor makes your life easier by taking care of the maintenance and updates of your software. Whether you work on Linux, Mac or Windows, inContact will be accessible, simply with your browser.

Other Customer Service software exists: check them out in the Compare section

Editor: inContact

Strengths of inContact

inContact customers

No customer reference

inContact pricing and features

Plans & Pricing

standard
Contact us

Features

Customer Support
Communications History
Customer Community (Forum, FAQ)
Customer Profile
Help Desk
Live Chat

Services

Support
24/7 Support
Help Desk (Phone, Email, Ticket, Chat)
Online Training (Webinar)

User reviews about inContact

Articles and tutorials related to inContact

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How to get the best from customer service? Here you will find our list of suggestions to better satisfy your customers' needs and turn customer service into a key and value-added department for your company.
Do you feel like your business is lacking in something? Could it be the distance between you and your clients? In order to run a sustainable, profitable business you must have customers that are impressed by the services you offer and thus, will be willing to return in the future. Neglecting those who keep your enterprise running is not a very smart move. On the other hand, choosing to invest in software that is sure to improve your productivity and your reputation... now that's a very smart move! See what information and software suggestions we have to offer right here.   

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