Definition Customer service: when the company goes the extra mile to win the hearts of its customers! Definition of customer service, best practices and concrete solutions to optimize the customer experience and strengthen customer loyalty.
Software Freshdesk vs Zendesk: which tool should you choose for your customer support? Compare Freshdesk and Zendesk: features, AI, integrations, interface, pricing... The complete guide to choosing the best customer support solution.
Definition The 2025 service desk guide, to understand your customers and improve support Definition, best practices and comparison of the best ITSM tools: explore our comprehensive 2025 guide to optimizing your service desk.
Tip • April 30, 2025
How can you make your customer service more efficient with AI? Examples, tips and tools
No company would turn down a far more responsive and agile customer service. Artificial intelligence makes it possible! As in other professions, it can save you time... provided you know how to use it and have the right tools. Here's how.
Tip • April 28, 2025
Customer service outsourcing: a good idea?
Is your customer service department struggling to keep up? Outsourcing could well be the miracle solution. But is it really the right answer to your needs? We take a look at the advantages, disadvantages and best practices.
Software • March 14, 2025
Stay (always!) in touch with your customers with these 16 customer service software programs
Quality customer service guarantees customer satisfaction, and therefore loyalty! But your performance depends on choosing the right software.
Software • February 20, 2025
Enhance your users' experience with one of these 20 customer portal softwares
As companies strive to improve the customer experience, online customer portals are becoming increasingly common. But while they're handy, there are a plethora of solutions on the market. Which should you choose?
Tip • October 27, 2024
12 practical tips for dealing with difficult customers and improving customer satisfaction
How do you deal with a difficult customer? What techniques and software should you use? Stay tuned, we'll put you in touch with 12 solutions to make you more responsive!
Tip • February 23, 2021
How to maximize the benefits of customer service
How to get the best from customer service? Here you will find our list of suggestions to better satisfy your customers' needs and turn customer service into a key and value-added department for your company.
Freshdesk vs Zendesk: which tool should you choose for your customer support? Compare Freshdesk and Zendesk: features, AI, integrations, interface, pricing... The complete guide to choosing the best customer support solution.
Stay (always!) in touch with your customers with these 16 customer service software programs Quality customer service guarantees customer satisfaction, and therefore loyalty! But your performance depends on choosing the right software.
Enhance your users' experience with one of these 20 customer portal softwares As companies strive to improve the customer experience, online customer portals are becoming increasingly common. But while they're handy, there are a plethora of solutions on the market. Which should you choose?
