easiware: A solution to manage and centralize customer interactions

Review easiware: A solution to manage and centralize customer interactions - Appvizer

easiware enables brands and public players to manage, centralize and personalize their daily customer relationship.

The platform enables you to centralize and consolidate customer insights, effectively handle incoming requests, drive customer satisfaction and deliver a memorable end-to-end customer experience across all channels. The easiware platform is the essential partner for day-to-day customer service teams. The solution centralizes all the information and features they need to process and customize customer interactions in order to meet productivity goals as well as improve customer satisfaction, thus loyalty. The solution also automates a large number of manual tasks from customer requests priorization to customer knowledge consolidation within a single client profile. 

Today, over 400 (love) brands around the world use easiware to better support their customers, build loyalty and promote each sales opportunity with an adapted and effective customer relationship. Here are a few easiware customers: Fnac Darty, Meetic, Galeries Lafayettes, Etam Group, Voyage Privé, Caudalie, Nuxe, Printemps, Promod, Bonduelle, Michel et Augustin, Dargal, Rians, Engie, Vitogaz, SNCF, Thomas Cook, Effia, MisterFly, Onepark, ...


Strengths of easiware

  • All in one platform for customer interactions management
  • Offline and online: covers all channels, including stores
  • AI applied to customer relations - semantic analysis
  • Certifications: GDPR

easiware demo and screenshots

easiware-accueil_rapports easiware-Flux_sociaux

easiware customers


easiware pricing and features

Plans & Pricing

Standard à partir de
34 /month /user


Activity Monitoring
Custom Charts
Data Deduplication
Net Promoter Score (NPS)
Objectives Management
Shared Dashboards and Reports
Conversations and Posts Collaborative discussions between team members
Knowledge Base, Wiki
News Feed
Note Taking Management of a task list and note-taking
Shared Calendars
Task Management
Customer Support
Case Management
Claims Management
Communications History
Customer Community (Forum, FAQ)
Customer Interface
Customer Profile
Customer Support Dashboard
Feedback & Customer Satisfaction
Help Desk
Live Chat
Queue Management
Recurrent Issues Management
Service Quality Management
Standardized Responses
Support Opening Hours
Tickets Allocation
Document Management
Document Library
Document Sharing (Files)
Marketing Automation
Campaigns Management
Campaigns Reports Clics, ROI
Email Templates
Facebook Applications
Mass Email
SMS campaign
Twitter Applications


Integration & Interoperability
API, Web Service Restful APIs
OData Protocol
Social Networks Integration
Telecom Network
Website (plugin, form)
Mobile App

Data hosted in the following countries: France

Integrations easiware

How to maximize the benefits of customer service
How to get the best from customer service? Here you will find our list of suggestions to better satisfy your customers' needs and turn customer service into a key and value-added department for your company.

Alternatives to easiware

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