easiware: A solution to manage and centralize customer interactions

easiware enables brands and public players to manage, centralize and personalize their daily customer relationship.

The platform enables you to centralize and consolidate customer insights, effectively handle incoming requests, drive customer satisfaction and deliver a memorable end-to-end customer experience across all channels. The easiware platform is the essential partner for day-to-day customer service teams. The solution centralizes all the information and features they need to process and customize customer interactions in order to meet productivity goals as well as improve customer satisfaction, thus loyalty. The solution also automates a large number of manual tasks from customer requests priorization to customer knowledge consolidation within a single client profile. 

Today, over 400 (love) brands around the world use easiware to better support their customers, build loyalty and promote each sales opportunity with an adapted and effective customer relationship. Here are a few easiware customers: Fnac Darty, Meetic, Galeries Lafayettes, Etam Group, Voyage Privé, Caudalie, Nuxe, Printemps, Promod, Bonduelle, Michel et Augustin, Dargal, Rians, Engie, Vitogaz, SNCF, Thomas Cook, Effia, MisterFly, Onepark, ...

Editor: EASIWARE SAS

Strengths of easiware

  • All in one platform for customer interactions management
  • Offline and online: covers all channels, including stores
  • AI applied to customer relations - semantic analysis

easiware demo and screenshots

easiware customers

easiware pricing and features

Plans & Pricing

BtoB
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Features

Analytics
Activity Monitoring
Custom Charts
Dashboards
KPI
Net Promoter Score (NPS)
Objectives Management
Semantic Analysis
Shared Dashboards and Reports
Verbatim Analysis
Collaboration
Conversations and Posts Collaborative discussions between team members
Intranet/Community
Knowledge Base, Wiki
News Feed
Note Taking Management of a task list and note-taking
Shared Calendars
Task Management
Customer Support
Case Management
Claims Management
Communications History
Customer Community (Forum, FAQ)
Customer Interface
Customer Profile
Customer Support Dashboard
Escalation
Feedback & Customer Satisfaction
Help Desk
Live Chat
Queue Management
Recurrent Issues Management
Standardized Responses
Ticketing
Tickets Allocation
Document Management
Document Library
Document Sharing (Files)
Marketing Automation
Campaigns Management
Campaigns Reports Clics, ROI
Email Templates
Mass Email
SMS campaign

Services

Integration & Interoperability
API, Web Service Restful APIs
Social Networks Integration
Telecom Network
Website (plugin, form)
Mobility
Mobile App

Data hosted in the following countries: France