JIRA Service Management: in summary
What is Jira Service Desk?
Jira Service Desk is a customer service management software that increases your company's productivity through the rapid resolution of requests.
Based on Atlassian's Jira workflow engine, Jira Service Desk provides a collaborative and flexible platform, a low-cost knowledge base, easy to configure and scale, highly flexible, and with a powerful user experience.
Features of Jira Service Desk
- Jira Service Desk makes the resolution of customer requests fast and accountable.
- All the tools you need to strengthen your team.
- Configure advanced SLA metrics and generate real-time performance reports.
- Provides a modern and powerful user experience.
- Helps your customers help themselves with a smart, self-service knowledge base.
- Intuitive customer portal requires no training.
- Real-time reporting.
- Centralises customer relations.
JIRA Service Management: its rates and features
standard Rate On demand | |
|---|---|
Customer Support | Customer Support |
Customer Community (Forum, FAQ) | |
Customer Profile | |
Customer Support Dashboard | |
Help Desk | |
Live Chat | |
Queue Management | |
Recurrent Issues Management | |
More features |
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