Smart Tribune: Leading Self-Service and Customer Autonomy Solution

Review Smart Tribune: Leading Self-Service and Customer Autonomy Solution - Appvizer

Who we are?

Smart Tribune is a SaaS editor of customer self-service solutions and an expert in digital customer relations. Our self-service technology is based on artificial intelligence to offer Internet users the possibility of solving their problems by themselves and to provide them with a fluid customer experience throughout the digital customer journey, thus improving conversion and helping to reduce the number of requests sent to customer services.

Smart Tribune's value proposition:

  • -40% fewer customer service requests
  • +20% increase in conversion rate on customer journeys
  • +10% increase in customer satisfaction with our solutions
  • +10% more SEO traffic generated

Smart Tribune:

  • 4 technological solutions: NLP Chatbot, Knowledge Base, Contextualized Help Box, Advisor Knowledge Base
  • Supports +150 key brands (Carrefour, Samsung, Total Energies, Homeserve, WWF, FFF, The Kooples, Clarins, Meetic, DPD, Guerlain...)
  • +More than 400 self-care projects completed
  • Multi-sector self-care expertise
  • 3,000,000+ web users find their answer autonomously every month thanks to our solutions
  • 35+ employees

Editor: Smart Tribune

Strengths of Smart Tribune

  • Selfcare and Digital Customer Relationship Consulting
  • SEO improvement
  • Solutions on the entire Self-service value chain

Smart Tribune customers

Samsung Carrefour Clarins WWF DPD The Kooples

Smart Tribune pricing and features

Plans & Pricing

Standard
Contact us

Features

Analytics
Activity Monitoring
Dashboards
Data Import/Export
Interactive Dashboard
KPI
Reports
Semantic Analysis
Statistics
Communication
Chatbot
Customer Support
Customer Community (Forum, FAQ)
Customer Support Dashboard
Escalation
Feedback & Customer Satisfaction
Standardized Responses
Web Design
Contact Form

Services

Integration & Interoperability
API, Web Service Restful APIs
Website (plugin, form)
Mobility
Mobile App
Responsive Web Interface (RWD) Application crafting to provide an optimal experience

Data hosted in the following countries: France

Integrations Smart Tribune

How to maximize the benefits of customer service
How to get the best from customer service? Here you will find our list of suggestions to better satisfy your customers' needs and turn customer service into a key and value-added department for your company.

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