Who we are?
Smart Tribune is a SaaS editor of customer self-service solutions and an expert in digital customer relations. Our self-service technology is based on artificial intelligence to offer Internet users the possibility of solving their problems by themselves and to provide them with a fluid customer experience throughout the digital customer journey, thus improving conversion and helping to reduce the number of requests sent to customer services.
Smart Tribune's value proposition:
- -40% fewer customer service requests
- +20% increase in conversion rate on customer journeys
- +10% increase in customer satisfaction with our solutions
- +10% more SEO traffic generated
Smart Tribune:
- 4 technological solutions: NLP Chatbot, Knowledge Base, Contextualized Help Box, Advisor Knowledge Base
- Supports +150 key brands (Carrefour, Samsung, Total Energies, Homeserve, WWF, FFF, The Kooples, Clarins, Meetic, DPD, Guerlain...)
- +More than 400 self-care projects completed
- Multi-sector self-care expertise
- 3,000,000+ web users find their answer autonomously every month thanks to our solutions
- 35+ employees
Editor: Smart Tribune
Strengths of Smart Tribune
- Selfcare and Digital Customer Relationship Consulting
- SEO improvement
- Solutions on the entire Self-service value chain
Smart Tribune customers
