search Where Thought Leaders go for Growth

Customer Success Software

Customer Success software enables SaaS software publishers to ensure the adoption of their solutions by their customers under the best conditions. They facilitate customer portfolio retention by improving the satisfaction and attrition rate of its customers.

Customer Success : related categories

Our selection of 8 customer success software

Zoho Desk

Transform Your Customer Service with Contextual Awareness

star star star star star-half-outlined
4.6
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
check-circle Free version
check-circle Free trial
check-circle Free demo

Paid version from €7.00 /month

Streamline customer support with a comprehensive software solution. Automate ticket management, prioritize inquiries, and personalize customer interactions.

chevron-right See more details See less details

Increase customer satisfaction with Zoho Desk's collaborative platform. Utilize AI-powered analytics to identify trends, monitor agent performance, and optimize workflows. Customizable reports and integrations with popular apps provide a seamless customer experience.

Read our analysis about Zoho Desk

Benefits of Zoho Desk

check Supercharge your team with contextual AI

check Manage tickets and everything else in one place

check Empower every agent to delight every customer

Learn more

To Zoho Desk product page

Planhat

Optimize Your Customer Success with Leading CRM Solution

star star star star star-half-outlined
4.7
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Manage customer relationships with ease using this powerful software. Gain valuable insights into customer behavior and track engagement metrics.

chevron-right See more details See less details

With this software, you can create customized customer success plans, monitor customer health scores, and automate customer communications. Its intuitive dashboard allows for easy collaboration and seamless team communication.

Read our analysis about Planhat
Learn more

To Planhat product page

Gainsight

Customer Satisfaction Software

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost customer satisfaction with this software that tracks customer data and provides insights to optimize customer success.

chevron-right See more details See less details

This software helps businesses improve customer satisfaction by tracking customer data, providing insights on customer behavior, and optimizing customer success strategies. With its intuitive interface and customizable features, businesses can easily manage customer relationships and drive growth.

Read our analysis about Gainsight
Learn more

To Gainsight product page

Totango

All-in-one Customer OS

star star star star star-half-outlined
4.2
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost customer engagement and retention with this powerful software. Track user behavior, analyze data, and deliver personalized experiences.

chevron-right See more details See less details

With this customer success software, you can easily monitor customer health scores, identify at-risk users, and proactively address issues. Use data-driven insights to optimize your customer journey and drive growth for your business.

Read our analysis about Totango
Learn more

To Totango product page

FROGED

The fastest way to improve customer onboarding & retention

star star star star star-half-outlined
4.5
Based on 106 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from €69.00 /month

Boost customer satisfaction with our customer success software. Track customer behavior, automate actions, and provide personalized support.

chevron-right See more details See less details

With our customer success software, you can track customer behavior in real-time, monitor usage patterns, and identify areas for improvement. Automate actions based on customer behavior and provide personalized support to increase customer satisfaction and loyalty.

Read our analysis about FROGED

Benefits of FROGED

check Easy to install and to use / Powerful features

check Stunning support team / Affordable for everyone

check +2k Integrations / Public Roadmap

Learn more

To FROGED product page

Strikedeck

Comprehensive Customer Success Solution

star star star star star-half-outlined
4.5
Based on 96 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost customer success with advanced analytics, automation, and engagement tools.

chevron-right See more details See less details

Strikedeck's software offers a comprehensive suite of tools to help businesses improve customer success. With advanced analytics, automation, and engagement features, businesses can gain valuable insights, automate processes, and engage with customers in meaningful ways.

Read our analysis about Strikedeck
Learn more

To Strikedeck product page

Visence

Your new favorite way to interact with SaaS users

No user review
check-circle Free version
check-circle Free trial
check-circle Free demo

Paid version from €39.00 /month

A platform designed to optimize customer success through actionable insights and automation.

chevron-right See more details See less details

Visence stands out as a comprehensive Customer Success platform, dedicated to boosting client satisfaction and loyalty. It achieves this by providing actionable insights into customer behavior, engagement patterns, and satisfaction levels. Furthermore, Visence automates routine tasks, allowing teams to focus on strategies that enhance customer relationships. Tailored for businesses aiming to improve client retention and growth, this software offers a pivotal tool for achieving outstanding customer success outcomes.

Read our analysis about Visence

Benefits of Visence

check Dedicated to SMB's

check User-Friendly Interface

check Powerful contact segmentation & support features

Learn more

To Visence product page

ChurnZero

Customer Engagement Software

star star star star star-half-outlined
4.7
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost customer satisfaction with this Customer Success software that helps track and analyze customer behavior and engagement.

chevron-right See more details See less details

With this software, you can easily monitor customer health scores, set up automated alerts to prevent churn, and communicate with customers through multiple channels. Additionally, the software offers a variety of customizable reports to help you optimize your customer success strategy.

Read our analysis about ChurnZero
Learn more

To ChurnZero product page

Customer Success softwares: Q&A

How does a customer success software work?

chevron-right

Customer success software helps businesses manage customer relationships by tracking customer behavior and providing insights for customer retention. It helps in identifying customers’ pain points and offering solutions to improve their experience with the company.

What features should I look for when looking for customer success software?

chevron-right

Look for features such as customer engagement analytics, customer segmentation, customer onboarding tools, and customer communication channels that allow businesses to communicate with their clients through multiple channels, including email, chat, and social media.

What are the benefits of customer success for my company?

chevron-right

Customer success helps businesses in retaining customers, increasing revenue, and improving brand reputation. It also helps in identifying upsell and cross-sell opportunities and improving overall customer satisfaction, leading to higher customer lifetime value.

What are the best customer success software options?

chevron-right

Some of the best customer success software options include Gainsight, Totango, UserIQ, and ChurnZero. These platforms offer a range of features such as customer health scoring, customer engagement analytics, and customer communication channels, among others.

What are the free customer success software alternatives I could try?

chevron-right

Some of the free customer success software alternatives include HubSpot CRM, Zoho CRM, and Freshworks CRM. While these platforms offer limited features, they can be a good starting point for businesses that are just starting with customer success management.