Customer Experience Software

Customer experience analysis software is customer relationship software that analyzes the behaviors or proactive feedback from customers of a store or service. Whether via a form sent by email or an in-store questionnaire (on a touchpad for example) it is possible to collect the opinions of people who are potential consumers of your products or services. On the other hand, it is more difficult to analyze the results of these surveys, especially when they are opinions expressed in open fields. Customer experience analysis software is designed to effectively address this issue. CX is becoming increasingly important in customer relations.

Professional group :
Sales & Customer Management
Operations Management
Human Resources (HR)
Marketing
IT Services
Collaboration
Accounting & Finance
Communications
Analytics
Recreational Activities
Technology
Services
Construction Management
Finance
Education
Association Management
Transport
Commercial
Legal
Health
Impact
Media
Manufacturing
Agriculture
Government (BF)
Category :
Customer Experience
Customer relationship management
Call Center
Customer Support
Customer Service
Sales Force Automation
Customer Success
Sales Management
Sales Enablement
Pricing Optimization
Point of Sale (POS)
Sales Intelligence
Customer Engagement
Data Extraction
Help Desk
Reservation & Booking
Ticketing
Contact Management
Customer Loyalty
Membership Management
Product Configurator
Sales Forecasting
Predictive Lead Scoring
Customer Satisfaction
Customer Prospecting
Quoting
Lead Management
Partner Management

Our selection of 9 customer experience software

Free versionFree trialFree demo

Paid version from $15.00 /month

Streamlines customer service with ticketing, automation, and multi-channel support.

Freshdesk enhances customer support experiences with advanced ticketing functionality, automation tools for streamlining operations, and support across multiple channels. This platform enables businesses to manage queries more efficiently, improve agent productivity, and deliver personalized service. Its analytics feature assists in tracking performance and customer satisfaction levels. Ideal for companies looking to elevate their customer service game.

Read our analysis about Freshdesk Benefits of Freshdesk

Transparent pricing

Intuitive UI

24/7 assistance

Learn more To Freshdesk product page
Contact
Free versionFree trialFree demo

Paid version from €75.00 /month

Streamline customer support with intuitive software that prioritizes efficiency and organization.

With advanced features like automated case routing and customizable workflows, this software maximizes productivity and promotes customer satisfaction. Its user-friendly interface simplifies communication and enhances team collaboration, allowing for seamless issue resolution.

Read our analysis about Service Cloud Benefits of Service Cloud

Complete customer history with Salesforce integration

Artificial Intelligence can anticipate an activity

Scalable platform from 1 to 10 thousand users

Learn more To Service Cloud product page
Contact

Boost your sales team's productivity with this sales enablement software. Streamline content management, automate tasks, and improve collaboration.

With this software, you can easily organise and share sales collateral, track engagement, and receive real-time analytics. Its powerful automation features ensure faster and more efficient workflows.

Read our analysis about Seismic Benefits of Seismic

Increases revenue through efficient task management

AI-powered content creation and analytics

Boosts team confidence and customer satisfaction

Learn more To Seismic product page
Contact

Streamline customer interactions and boost satisfaction with our CX software.

Our software simplifies customer engagement, providing a centralized dashboard for managing interactions, tracking feedback, and analyzing data. With our CX software, you'll have the tools you need to optimize the customer experience and drive business growth.

Read our analysis about Cockpit de l'Expérience Client
Learn more To Cockpit de l'Expérience Client product page
Contact
Free versionFree trialFree demo

Pricing on request

This software streamlines customer experience by mapping out customer journeys and touchpoints, visualizing data, and facilitating collaboration among teams.

Smaply helps businesses understand their customers better by identifying pain points and opportunities for improvement. It also allows for customization of customer journey maps and provides analytics for insights into customer behavior. Overall, Smaply is a comprehensive tool for enhancing customer experience.

Read our analysis about Smaply Benefits of Smaply

easy collaboration with your team and stakeholders

professional exports in PDF, PNG, Powerpoint and Excel

dedicated customer support

Learn more To Smaply product page
Contact
Free versionFree trialFree demo

Pricing on request

Revolutionize your customer experience with this software that streamlines all interactions in one place.

Say goodbye to scattered customer data and hello to personalized experiences with automated workflows and real-time insights.

Read our analysis about Sprinklr Benefits of Sprinklr

Unified Front Office Platform

Integrated platform

Collaborative platform

Learn more To Sprinklr product page
Contact
Free versionFree trialFree demo

Paid version from €0.00 /month

Enhance customer experience with real-time delivery updates and personalized messages.

Keep customers informed with automatic notifications, delivery tracking, and customizable messaging. Improve retention and loyalty with Shipup's customer experience software.

Read our analysis about Shipup Benefits of Shipup

Highly customizable

User-friendly - Drag&drop solution

Learn more To Shipup product page
Contact
Free versionFree trialFree demo

Paid version from €189.00 /year

Improve customer experience with our software that tracks customer feedback, analyzes data, and generates reports.

Hubicus Groupe BVA helps businesses enhance customer satisfaction by providing real-time feedback analysis, personalized surveys, and customizable dashboards. Its AI-powered analytics generate comprehensive reports that help businesses optimize their customer experience.

Read our analysis about Hubicus Groupe BVA Benefits of Hubicus Groupe BVA

Real-Time

Do It Yourself / Do It For Me

360° view of the quality

Learn more To Hubicus Groupe BVA product page
Contact
Free versionFree trialFree demo

Pricing on request

Boost your customer experience with advanced engagement tools that analyze data and personalize campaigns for maximum impact.

Mapp Engage offers a range of features to optimize customer engagement, including real-time data analysis, segmentation and personalization, and multichannel campaign management. With powerful automation tools, you can create and deliver targeted campaigns that resonate with your customers, driving conversions and boosting loyalty.

Read our analysis about Mapp Engage
Learn more To Mapp Engage product page
Contact

Customer Experience software: purchase guide

Practical guide: how customer experience management works

Digital experience is essential in the process of improving a company's competitiveness. It facilitates customer involvement but also and above all brand loyalty. We just need to keep in mind that it is 7 times more difficult to acquire a new customer than to retain it.

The management of the customer experience cannot be done only on the instinct of the company managers. No one better than the person directly concerned will be able to tell you what the degree of satisfaction drawn from the experience is. Give the customer a voice through the feedback and find a direct touch point to have a perfect understanding of your value to the consumer. To do this, there are two ways to gather this knowledge:

  • Collect data left by customers (purchases, abandonments, sponsorships, etc.)
    Gathering customer opinions through forms, surveys or feedback

The customer experience software must be able to analyze this data and identify the specific actions to be taken to improve the customer experience in order to purchase or retain a purchase.

What is the customer experience software for?

The customer experience software is a customer relationship solution that analyzes customer behavior and/or feedback from a store or service.

Through an email form or an in-store questionnaire (touch panel, for example) you can collect the opinions of your customers and people who are potential consumers of your products or services.

However, you should know that if it is very easy to retrieve data, analyzing it is a little more difficult, especially when it comes to free opinions or answers to open questions. The user experience software is designed to effectively respond to this type of problem. The user experience is increasingly important in customer relations.

Advantages of using customer experience management software

  • In the short term: customer satisfaction, positive perceptions, better internal communication, corporate communication, etc.
  • In the medium to long term: customer loyalty, acquisition of new customers, increase in turnover, optimization of the company's brand image, etc.

Optimal customer experience will be a proactive strategy, as a service focused on the customer will anticipate the needs and expectations, increasing the effectiveness of the experience and the desire to be with you. Build a virtuous circle!

Why use Customer Experience software?

Measuring the true customer experience requires accurate metrics. This is one of the biggest benefits you can get from a customer satisfaction tool.

KPIs are all about marketing a company. Customer Experience Management Software helps companies determine how each point of interaction contributes to the overall experience and, consequently, to customer satisfaction and loyalty. 

Knowing the path of customers and prospects, the strengths and weaknesses of your product or service, and what is said about your brand will allow you to respond to the needs of your target audience and gain competitiveness. 
 

Software to enhance the customer experience

RingCentral Engage

It is an omnichannel platform designed to manage consumer loyalty. - Ring Central Company is an omnichannel solution that allows the collection of opinions and centralizes communications with customers and potential customers.

  • Identify immediate ideas and trends.
  • Support sales promoters with real data.
  • Send alerts to employees.

PureCloud

PureCloud is an all-in-one solution cloud-based, Genesys PureCloud is a contact center software that helps manage and understand customer interactions. It provides your employees with tools they can manage, from a single, intuitive and easy-to-use platform, across all communication services:

  • voice,
  • chat
  • e-mail,
  • social media, etc.

Customer Experience softwares: Q&A

Customer experience software collects and analyzes customer data to improve interactions with customers. It typically includes features such as feedback surveys, customer journey mapping, and sentiment analysis to help businesses understand what their customers want and need.

When looking for customer experience software, consider features such as real-time analytics, personalized communication tools, and integrations with other software systems. Look for software that can help you track customer interactions across multiple channels and provide insights into customer behavior.

Investing in customer experience software can help improve customer satisfaction, increase customer loyalty, and drive business growth. By understanding your customers' needs and preferences, you can tailor your products and services to meet their expectations and deliver a better overall experience.

There are many customer experience software options on the market, including Salesforce, Zendesk, and HubSpot. Each software has its own unique features and benefits, so it's important to evaluate your business needs and choose the software that best fits your requirements.

Some free customer experience software alternatives include SurveyMonkey, Google Forms, and Hootsuite. While these options may not have all the features of paid software, they can still provide valuable insights into your customers' needs and preferences.