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Customer Experience Software

Customer experience analysis software is customer relationship software that analyzes the behaviors or proactive feedback from customers of a store or service.Whether via a form sent by email or an in-store questionnaire (on a touchpad for example) it is possible to collect the opinions of people who are potential consumers of your products or services.On the other hand, it is more difficult to analyze the results of these surveys, especially when they are opinions expressed in open fields. Customer experience analysis software is designed to effectively address this issue. CX is becoming increasingly important in customer relations.

Customer Experience : related categories

Our selection of 49 customer experience software

Seismic

Sales Enablement Software to Boost Business Performance

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4.7
Based on +200 reviews
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Boost your sales team's productivity with this sales enablement software. Streamline content management, automate tasks, and improve collaboration.

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With this software, you can easily organise and share sales collateral, track engagement, and receive real-time analytics. Its powerful automation features ensure faster and more efficient workflows.

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Benefits of Seismic

check Increases revenue through efficient task management

check AI-powered content creation and analytics

check Boosts team confidence and customer satisfaction

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Service Cloud

Customer Service Software to Build Customer Loyalty

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4.4
Based on +200 reviews
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Paid version from €75.00 /month

Streamline customer support with intuitive software that prioritizes efficiency and organization.

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With advanced features like automated case routing and customizable workflows, this software maximizes productivity and promotes customer satisfaction. Its user-friendly interface simplifies communication and enhances team collaboration, allowing for seamless issue resolution.

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Benefits of Service Cloud

check Complete customer history with Salesforce integration

check Artificial Intelligence can anticipate an activity

check Scalable platform from 1 to 10 thousand users

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Salesforce Data Cloud

Revolutionize Data Management in the Cloud

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5.0
Based on 3 reviews
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Powerful customer data integration, advanced analytics, and personalized engagement tools enhance customer experiences and optimize business decision-making.

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Salesforce Data Cloud offers robust capabilities for integrating diverse customer data sources, enabling businesses to gain deep insights through advanced analytics. With tools designed for personalized engagement, it helps tailor customer interactions and foster long-lasting relationships. This solution streamlines data management processes, ensuring that organizations can effectively harness valuable insights to drive strategic decisions and improve overall customer satisfaction.

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Gourmetmiles

Culinary Loyalty Program Solution with Gourmetmiles

No user review
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Pricing on request

Enhance customer experience with a powerful software that tracks dining patterns, preferences, and feedback.

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Gourmetmiles is a customer experience software that helps businesses understand their customers better. With its advanced tracking system, it records dining patterns, preferences, and feedback to provide valuable insights. This leads to a more personalized experience, increased customer loyalty, and better revenue.

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Inline Manual

Enhance Learning with Guided Software Instruction

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4.5
Based on 53 reviews
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Streamline your customer experience with intuitive software that guides users through your product or service.

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Inline Manual's interactive tutorials can be easily created and edited to ensure your users have the best experience possible.

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Spring

Streamline Development with an Agile Framework

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4.7
Based on 86 reviews
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Pricing on request

Streamline customer interactions with intuitive tools that enhance engagement and optimize workflows.

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Our customer experience software provides a comprehensive suite of features to help you manage your customer interactions more effectively. From personalized messaging to automated workflows, our intuitive tools make it easy to provide a seamless and satisfying customer experience.

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Mopinion

Enhance Customer Feedback with Advanced Analytics Solutions

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4.2
Based on 80 reviews
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Improve customer experience with this software that gathers feedback and insights from multiple channels, including email and social media.

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"This software provides a comprehensive solution for businesses to gather and analyze customer feedback from various sources. With its user-friendly interface, it enables businesses to gain valuable insights into their customers' needs and preferences, leading to improved customer experience and ultimately increased customer loyalty.

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Viavoo

Enhance Customer Insights with Advanced Feedback Analytics

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3.5
Based on 2 reviews
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Enhance customer experience with real-time analysis and insights.

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Viavoo provides advanced analytics tools to monitor and understand customer behavior, preferences, and feedback. This software allows businesses to optimize their customer experience by identifying pain points and improving customer satisfaction. With its real-time analysis and insights, businesses can take action to improve customer retention and loyalty.

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Moxtra

Efficient Team Collaboration and Communication Tool

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4.7
Based on 66 reviews
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Boost customer satisfaction with personalized experiences, seamless communication, and easy collaboration.

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Moxtra's customer experience software offers a centralized platform for customer engagement, allowing you to deliver personalized service across multiple channels. With features like voice and video calls, screen sharing, and document collaboration, you can streamline communication and enhance productivity.

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Natero

Advanced Customer Success Analytics Platform

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Pricing on request

Boost customer satisfaction with advanced analytics and personalized insights.

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Natero's robust analytics and AI-powered insights help businesses understand customer behavior and preferences, enabling personalized interactions and proactive issue resolution. Improved customer satisfaction and retention are just a few benefits of this powerful CX software.

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Parature

Streamline Customer Support with Enhanced Help Desk Software

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This software optimizes customer experience with efficient ticket management, chat support, and knowledgebase resources.

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Parature streamlines customer interactions with automated ticket routing, real-time chat, and customizable knowledgebase articles. Its intuitive interface empowers agents to resolve issues quickly and provide top-notch service.

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We Love Customers

Boost Customer Loyalty with Advanced Engagement Solutions

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5.0
Based on 2 reviews
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Enhance customer experience with our software. Automate feedback collection, analyze data, and generate insights to improve satisfaction.

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Our software simplifies the process of collecting customer feedback, analyzing data, and generating actionable insights to improve satisfaction. With automated surveys and sentiment analysis, you'll gain a deep understanding of your customers' needs and preferences. Use the insights to make informed decisions and enhance their experience.

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Qualtrics Vocalize

Enhance Feedback Management with Insightful Analytics

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Pricing on request

Enhance customer satisfaction with advanced analytics and reporting tools, customizable surveys, and real-time feedback management.

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Qualtrics Vocalize empowers businesses to capture customer feedback at every touchpoint, analyze data with AI-powered tools, and take action to improve the customer experience. With intuitive dashboards and reporting, businesses can identify trends and areas for improvement, while also tracking progress over time.

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Questar

Optimize Workflow with Leading Project Management Software

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Improve customer experience with this software's intuitive interface, customizable surveys, and powerful analytics.

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With Questar, businesses can easily collect and analyze customer feedback to identify areas for improvement. The software's user-friendly interface allows for quick creation of personalized surveys, and the robust analytics provide valuable insights to drive business decisions.

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RapidSpike

Enhance Website Performance with Monitoring Tools

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4.8
Based on 45 reviews
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Improve customer experience with real-time website monitoring and analytics.

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RapidSpike offers advanced website monitoring and analytics to help improve customer experience. With real-time monitoring, you can identify issues before they affect your customers. Analyze user behavior and optimize your site for maximum engagement.

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Show Roomer

Streamline Virtual Showrooms for Optimal Sales ROI

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Pricing on request

Streamline your customer experience with software designed to optimize sales and customer satisfaction.

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With features like real-time inventory updates, automated recommendations, and customer feedback analysis, this software empowers businesses to provide a seamless shopping experience.

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Rhombus

Comprehensive Analytics for Retail Success

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4.6
Based on +200 reviews
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Enhance customer experience with our software. Automate customer feedback and analyze data to improve your business.

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Rhombus is a powerful tool for businesses looking to improve customer satisfaction. With our software, you can automate feedback collection and analyze customer data to gain insights into your business. This allows you to make data-driven decisions and improve your customer experience.

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Cockpit de l'Expérience Client

Optimize Customer Experiences with Advanced Customer Feedback

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Pricing on request

Streamline customer interactions and boost satisfaction with our CX software.

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Our software simplifies customer engagement, providing a centralized dashboard for managing interactions, tracking feedback, and analyzing data. With our CX software, you'll have the tools you need to optimize the customer experience and drive business growth.

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Servmetrics

Effortless Data Analytics for Enhanced Business Insights

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1.0
Based on 1 reviews
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Enhance customer experience with software that measures and analyzes feedback, tracks loyalty and satisfaction, and identifies areas for improvement.

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The software enables businesses to gather customer feedback across multiple channels, analyze the data using customizable metrics, and track customer loyalty and satisfaction scores over time. It also provides actionable insights to help businesses improve customer experience and increase retention rates.

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Smaply

Optimize Customer Experiences with Journey Mapping Software

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4.4
Based on 97 reviews
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This software streamlines customer experience by mapping out customer journeys and touchpoints, visualizing data, and facilitating collaboration among teams.

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Smaply helps businesses understand their customers better by identifying pain points and opportunities for improvement. It also allows for customization of customer journey maps and provides analytics for insights into customer behavior. Overall, Smaply is a comprehensive tool for enhancing customer experience.

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Benefits of Smaply

check easy collaboration with your team and stakeholders

check professional exports in PDF, PNG, Powerpoint and Excel

check dedicated customer support

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Customer Experience software: purchase guide

Practical Guide: How Customer Experience Management Works

Digital experience is no longer optional — it’s the front line of your business. In an era where switching to a competitor is just a click away, customer experience (CX) can make or break your brand. But here's the kicker: it's 7x more expensive to acquire a new customer than to keep an existing one.

That’s why CX management is more than a buzzword — it’s a growth engine. And it starts by shifting your focus from what you think customers feel to what they actually experience.

Let’s break down how to do this effectively, the tools that can help, and the benefits you can expect.

Getting Concrete: How to Understand What Your Customers Really Feel

It’s tempting to rely on gut feelings or one-off complaints, but great CX starts with real, actionable data. That data typically falls into two buckets:

Behavioral data – This is what customers do. Every interaction — a purchase, a drop-off, a refund, a help request — leaves a trail of intent. Patterns here reveal friction points, hesitations, or moments of delight.

Feedback data – This is what customers say. Think surveys, reviews, live chat ratings, NPS scores, social media mentions, or open-text feedback. It tells you how people perceive your service — and sometimes, where it went wrong.

But the real insight comes when you combine both. When you understand what people are doing and why, you unlock a 360° view of their journey. That’s where CX management software steps in — helping you not just collect this data but actually make sense of it, highlight what matters, and recommend what to do next.

Choosing the Right Tool: What to Look For

There are dozens of CX tools out there — from full-blown enterprise platforms to nimble, niche solutions. Here’s what you really want to focus on:

Ease of integration
Your CX tool should connect effortlessly to your CRM, customer support platform, and marketing automation systems. If it can’t talk to your existing stack, it’ll become a silo — and silos kill insight.

Real-time data processing
You don’t want reports about what went wrong last month. The best tools offer live dashboards, alerts, and insights — so you can fix issues as they happen, not after the damage is done.

Multichannel capabilities
Your customers live across email, chat, SMS, social, and phone — so your CX tool should, too. A multichannel view ensures you don’t miss important signals just because they didn’t come through your main inbox.

Custom reporting & dashboards
Data is only useful if it’s understood. You want dashboards that are customizable for each team — marketing sees trends, product sees bugs, support sees resolution rates — all from the same source of truth.

Scalability and usability
Don’t just think about today’s use case. Can the tool grow with you? Is it intuitive enough that your team actually wants to use it? Simplicity drives adoption, which drives results.

Benefits You Can Expect

Customer experience management isn’t just a feel-good initiative — it delivers real, measurable business outcomes across your entire funnel. Here’s what you can expect, both immediately and as your CX strategy matures.

Short-Term Gains

1. More Engaged, Satisfied Customers
Happy customers don’t just smile — they stay longer, buy more, and cost less to serve. With smoother onboarding, faster response times, and tailored experiences, you eliminate friction and meet expectations before they become frustrations.

2. Faster Issue Resolution
When your team can spot patterns in complaints or feedback instantly, they can resolve issues before they escalate. Automated routing, AI-based ticket prioritization, and real-time alerts mean your customers get help when they need it — not two days later.

3. Better Internal Communication
CX tools unify customer data across teams. Marketing, sales, and support work from the same source of truth, reducing silos and enabling smarter collaboration. This clarity leads to faster decisions and better execution on customer needs.

4. Increased Operational Efficiency
Less guesswork, fewer duplicated tasks, and more automation mean your team spends more time improving experiences and less time managing chaos.

Long-Term Wins

1. Higher Retention and Customer Lifetime Value (CLV)
When you consistently deliver great experiences, customers stick around. They trust you, return more often, and are more receptive to cross-sells and upsells. This increases their value over time — and your revenue with it.

2. Better Conversion Rates
A smooth experience removes doubt during critical decision points. Whether it’s a prospect navigating your website or a trial user considering upgrade, great CX reduces drop-off and nudges them toward the finish line.

3. Lower Cost to Serve
The more intuitive and proactive your experience, the fewer support tickets you receive. FAQs, onboarding guides, and product education reduce reactive support and free up your team for higher-impact work.

4. Brand Advocacy and Word-of-Mouth Growth
Exceptional experiences turn customers into promoters. They leave glowing reviews, recommend you to peers, and amplify your brand on social channels — giving you a customer acquisition channel you don’t have to pay for.

5. Competitive Differentiation
In markets where products look similar and pricing is tight, CX becomes your edge. When customers remember how easy, fast, or personal your service was — that’s what keeps them loyal.

Software to Enhance the Customer Experience

Here are some top tools to consider, each with unique strengths to support your CX strategy:

Software Key Features Strengths Free Version / Trial Starting Price
Seismic Sales enablement, content automation, performance analytics Boosts sales productivity, great for team collaboration Free version, free trial, demo available Pricing on request
Service Cloud Ticketing, automation, case management Optimized for fast, organized support Free trial, demo available From €75.00/month
Salesforce Data Cloud Customer data unification, analytics, personalization Advanced decision-making and segmentation Free version, trial, demo Pricing on request
Gourmetmiles Loyalty tracking, dining behavior analysis Ideal for restaurants or hospitality Free version, trial, demo Pricing on request
Inline Manual In-app guidance, product walkthroughs, training flows Great for onboarding and product education Free version, trial, demo Pricing on request

Final Thoughts

Customer experience is not a one-time fix. It’s an evolving process, built on listening, adapting, and acting with purpose. With the right tools and strategy, you don’t just solve problems — you build loyalty, drive growth, and turn your customers into your biggest advocates.

Ready to start managing experience like a pro? Choose your software wisely, align your teams, and keep your customer at the center — always.

Customer Experience softwares: Q&A

How does a customer experience software work?

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Customer experience software collects and analyzes customer data to improve interactions with customers. It typically includes features such as feedback surveys, customer journey mapping, and sentiment analysis to help businesses understand what their customers want and need.

What features should I look for when looking for customer experience software?

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When looking for customer experience software, consider features such as real-time analytics, personalized communication tools, and integrations with other software systems. Look for software that can help you track customer interactions across multiple channels and provide insights into customer behavior.

What are the benefits of customer experience for my company?

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Investing in customer experience software can help improve customer satisfaction, increase customer loyalty, and drive business growth. By understanding your customers' needs and preferences, you can tailor your products and services to meet their expectations and deliver a better overall experience.

What are the best customer experience software options?

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There are many customer experience software options on the market, including Salesforce, Zendesk, and HubSpot. Each software has its own unique features and benefits, so it's important to evaluate your business needs and choose the software that best fits your requirements.

What are the free customer experience software alternatives I could try?

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Some free customer experience software alternatives include SurveyMonkey, Google Forms, and Hootsuite. While these options may not have all the features of paid software, they can still provide valuable insights into your customers' needs and preferences.