Call center software works by integrating multiple communication channels into a single platform, enabling agents to handle customer interactions efficiently. The software supports features like automatic call distribution, interactive voice response, and call recording, which help agents provide better customer service.
Call Center Software
Call center software is sales and customer management tools and unified communications systems designed to improve customer interaction and workforce optimization. Using this type of software can help your company thrive and create higher customer loyalty. Here you can also find our top software picks for contact center, in order to establish long-lasting customer relations and proactive customer service.
Our selection of 17 call center software
Streamline customer support with an intuitive software that optimizes communication, tracks metrics, and automates workflows.
RingCentral Centre de Contact is a powerful tool that allows businesses to provide exceptional customer service by centralizing communication channels, integrating with popular CRMs, and providing real-time analytics. With features like IVR, call routing, and chatbots, agents can handle inquiries quickly and efficiently.
Read our analysis about RingCentral Centre de Contact Learn more To RingCentral Centre de Contact product page
Paid version from €12.00 /month
Streamline your call center operations with this cloud-based software. Enjoy features like real-time analytics and omnichannel engagement.
Get powerful insights into your customers' needs with real-time analytics. The omnichannel capabilities mean that your customers can reach you on their preferred platform, making it easier to engage with them.
Read our analysis about Genesys PureCloud Learn more To Genesys PureCloud product page
Pricing on request
Boost your customer service with software that streamlines communication, automates tasks, and provides real-time analytics.
Diabolocom's Customer Service software allows you to manage all customer interactions in one place, including calls, emails, and social media. Automated workflows and intelligent routing ensure efficient handling of inquiries. With real-time analytics, you can monitor performance and make data-driven decisions to improve customer satisfaction.
Read our analysis about Diabolocom Learn more To Diabolocom product page
Pricing on request
Boost call center productivity with intelligent software that streamlines operations and maximizes agent efficiency.
With advanced features like auto-dialing, call recording, and real-time analytics, this call center software simplifies the management of large call volumes while providing valuable insights for performance improvement.
Read our analysis about Dialfire Learn more To Dialfire product page
Pricing on request
Streamline your call center operations with this software's advanced tools for call routing, queuing, and monitoring.
Boost your team's productivity with features like customizable call scripts, real-time reporting, and integration with popular CRM platforms. Plus, the software's cloud-based architecture ensures easy scalability and flexibility.
Read our analysis about Nextiva Call Center Learn more To Nextiva Call Center product page
Pricing on request
Boost your customer service with this call center software. Manage calls, track performance and improve customer satisfaction.
This software offers a user-friendly interface, advanced reporting tools and seamless integration with other systems. Its features include call routing, IVR, call recording, and real-time monitoring. With ZIWO, you can streamline your call center operations and provide exceptional customer service.
Read our analysis about ZIWO Learn more To ZIWO product page
Paid version from €25.00 /month
Streamline your call center operations with powerful software designed to improve efficiency and customer satisfaction. Manage calls, track performance, and optimize workflows all in one place.
With CloudTalk, you'll have access to a range of features that make managing your call center a breeze. From customizable call routing and IVR menus to real-time analytics and reporting, you'll have everything you need to provide top-notch service to your customers.
Read our analysis about CloudTalk Learn more To CloudTalk product page
Paid version from $19.00 /month
Streamline call center operations with advanced software that offers call routing, IVR, and call monitoring.
Freshdesk Contact Center enables call center agents to handle calls efficiently with features such as call recording, real-time analytics, and automatic call distribution. Improve customer service and satisfaction with this powerful software.
Read our analysis about Freshdesk Contact Center Learn more To Freshdesk Contact Center product page
Pricing on request
Streamline your call center operations with advanced software features such as call routing, IVR, and call recording.
With this software, you can easily manage your call center's agents and customers, monitor call quality, and access real-time analytics to make data-driven decisions. Its user-friendly interface and customizable settings make it an ideal solution for businesses of all sizes.
Read our analysis about 8x8 Learn more To 8x8 product page
Pricing on request
WhatsApp Messenger is a widely used messaging application that allows you to connect with friends, family, and colleagues across the globe.
It offers a seamless and secure communication platform, enabling users to send messages, make voice and video calls, share photos and videos, and much more, all within a user-friendly interface. Stay connected with your contacts in real-time through instant messaging.
Read our analysis about Whatsapp Learn more To Whatsapp product page
Pricing on request
Cloud-based call center software with advanced call routing and analytics tools for better customer service.
Dialpad's call center software enables businesses to route calls based on agent skills and availability, monitor performance with real-time analytics, and integrate with popular CRMs for a seamless workflow. Its intuitive interface and customizable features make it easy to manage customer interactions and improve overall call center efficiency.
Read our analysis about Dialpad Learn more To Dialpad product page
Pricing on request
Streamline call center operations with cloud-based software that offers advanced reporting, call routing, and IVR capabilities.
With customizable dashboards and real-time analytics, this software helps managers optimize call center performance. Its intuitive interface and seamless integration with other systems make it a top choice for businesses of all sizes.
Read our analysis about Five9 Learn more To Five9 product page
Paid version from $75.00 /month
Streamline customer communication with this call center software. Boost productivity with advanced routing and reporting features.
This software provides a comprehensive solution for managing customer interactions. The advanced routing system ensures that calls are directed to the right agent, while the reporting features provide valuable insights into call center performance.
Read our analysis about Talkdesk Learn more To Talkdesk product page
Pricing on request
Improve customer experience with efficient call handling, call routing, and call monitoring capabilities.
Reduce wait times and increase first call resolution rates with advanced analytics and reporting features. Customize your call center operations with easy-to-use tools and integrations.
Read our analysis about KIAMO Learn more To KIAMO product page
Pricing on request
Streamline your call center operations with software that provides real-time insights, automates repetitive tasks, and enables seamless communication.
CXone's advanced analytics tools help identify trends and optimize resource allocation. Its intelligent routing system ensures customers are connected to the right agent, while its collaboration features facilitate team communication and knowledge sharing.
Read our analysis about CXone Learn more To CXone product page
Pricing on request
Cloud-based call center software that offers advanced routing, real-time analytics, and seamless integration with CRM systems.
With Amazon Connect, you can easily manage your call center operations from anywhere, thanks to its cloud-based infrastructure. The software provides advanced routing capabilities that ensure customers are connected to the right agent quickly. Real-time analytics help you monitor performance and make data-driven decisions to improve customer satisfaction.
Read our analysis about Amazon Connect Learn more To Amazon Connect product page
Paid version from $26.00 /month
Streamline your call center operations with powerful software that manages calls and customer interactions with ease.
Grasshopper's call center software offers advanced features such as call routing, call queuing, and call monitoring to ensure that your agents can handle customer inquiries efficiently. With a user-friendly interface and customizable options, you can tailor the software to meet the unique needs of your business.
Read our analysis about Grasshopper Learn more To Grasshopper product page
Call Center software: purchase guide
A complete guide to call center software
Call center software is a commercial management tool, designed for very small businesses and SMEs that want to move towards a more ambitious future.
A prospect or customer who waits too long or feels unwelcome may not keep doing business with you. Take care of customer relations by improving your contact center and your phone customer service.
What is call center software?
Call center software is designed to provide unified communications, develop a telemarketing strategy, and improve customer management processes. It provides the link between IT and the phone center which allows you to make phone calls with a single click and improve sales management procedures.
With a call center software, you can set up pre-recorded messages (Interactive Voice Server) in order to route requests as efficiently as possible to the right person. Moreover, you can supervise your employees' training, record conversations to analyze the exchange, then suggest areas for improvement.
What are the features of a good call center software?
There are a large number of CRM tools and prospecting software, but they do not all have the same level of performance. Before you start, try to determine your company's needs so that you don't invest in software that is too complex. To guide you, here are some features that most call center software have:
- Phone integration: It provides you with a one-click connection thanks to predictive or progressive dialling. Don't waste any more time dialling numbers.
- Multi-site management: Your company is spread over several web domains? No problem, the call center software allows you to manage all of your websites in one place.
- Listening and real-time surveillance: Pay attention to your employees' answers and provide guidance without the customer being able to hear your voice.
- Segmentation of contact lists to better understand your core target audience.
- Automation: Programmed reminders, call logging and conversation recording
- Real-time performance analysis
- Access to prospect and customer files: obtain the history of conversations already carried out for a personalized approach.
- VoIP support, integration with your other software solutions or CRM tools.
Why are call center software an asset for your company?
Phone support and hotline services are essential to most companies. It can convey a positive or negative brand image but can also be a performance tool. If you can't process all requests quickly, you may disappoint some of your customers or miss deals to close with new prospects. Most large companies have understood the importance of welcoming their customers. By choosing a call center software, you benefit from:
- More agile commercial activity or customer management processes.
- Clearer, more efficient, and professional contact management solutions.
- Greater efficiency of your sales or administrative teams.
- Better collaboration through information sharing and permanent access to customer and prospect records.
- More competitiveness by answering more phone calls.
- Unified communications by following protocols.
- A more efficient appointment scheduling.
- Direct marketing actions and sales processes that reach their targets.
SaaS vs in-house Solutions
Both call center software solutions have their advantages and disadvantages. We would tend to advocate for SaaS solutions because it is faster to get started and technical support is provided. SaaS also has the advantage of being constantly updated and highly scalable.
However, you must agree to place all your company's data on a remote platform that can never fully guarantee infallible security. Nevertheless, many efforts have been made to offer a very high level of security, and modern cloud hosts offer secure protocols.
Best Cloud-based Call Center Software
Our final piece of advice: test it! Testing a solution is the best thing to do before investing in call center software. Many publishers give you access to a free trial period. Feel free to try several of them in order to choose the most appropriate one.
Call Center softwares: Q&A
When looking for call center software, look for features like call routing, IVR, call recording, analytics, and integrations with third-party tools. These features help improve agent productivity, streamline workflows, and enhance the overall customer experience.
Call center software can help your company in many ways, including reducing call wait times, improving agent performance, increasing customer satisfaction, and enhancing brand reputation. By implementing a call center software, your company can streamline customer service operations and improve overall efficiency.
The best call center software options are those that offer a range of features to improve agent performance, streamline workflows, and enhance the customer experience. Some of the top options include Five9, Zendesk, Freshcaller, and Talkdesk.
There are several free call center software alternatives available, including Zoho Desk, Bitrix24, and HubSpot CRM. While these options may not offer all the features of paid software, they can be a good starting point for small businesses or those on a tight budget.
