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Call Center software

Call center software is sales and customer management tools and unified communications systems designed to improve customer interaction and workforce optimization. Using this type of software can help your company thrive and create higher customer loyalty.


Here you can also find our top software picks for contact center, in order to establish long-lasting customer relations and proactive customer service.

Need any advice? Discover all our articles of Call Center
Professional group
Sales & Customer Management
Operations Management
Sales & Customer Management
Human Resources (HR)
Accounting & Finance
Marketing
Collaboration
IT Services
Communications
Technology
Construction
Transport
Analytics
Legal
Education
Health
Recreational Activities
Association Management
Commercial
Services
Agriculture
Art
Media
Government
Corporation
Manufacturing
Law
Finance
Category
Call Center
Call Center
Customer relationship management
Customer Support
Customer Service
Customer Experience
Sales Force Automation
Pricing Optimization
Customer Success Software
Sales Enablement
Sales Management
Sales Intelligence
Contact Management
Point of Sale (POS)
Reservation & Booking
Customer Engagement
Product Configurator
Data Extraction
Predictive Lead Scoring
Customer Satisfaction
Membership Management
Ticketing
Inside Sales
Quoting
Proposal Management
Customer Loyalty
Contact Center
Help Desk
Commission
Sales Forecasting
Configure Price Quote (CPQ)
iPad POS
Customer Reference Management
Lead Management

Compare software systems of Call Center

Genesys PureCloud

All-in-one cloud contact center solution
Learn more about Genesys PureCloud
Communication
Support
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Integration & Interoperability
Telephony
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CloudTalk

Intelligent Phone System for support and sales team
Learn more about CloudTalk
Communication
Support
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Integration & Interoperability
Telephony
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Aircall

The Phone System Built for Modern Businesses
Learn more about Aircall
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ZIWO

Contact Center Software
Learn more about ZIWO
Communication
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Telephony
Customer Support
Dialfire

The smart cloud dialer
Learn more about Dialfire
Communication
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Telephony
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Ringover

2 reviews

A 100% Cloud communication solution
Learn more about Ringover
Communication
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Sales Cloud

The world's number 1 CRM
Learn more about Sales Cloud
Communication
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Integration & Interoperability
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Service Cloud

Customer Service Software to Build Customer Loyalty
Learn more about Service Cloud
Communication
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Diabolocom

100% cloud-based contact center solution.
Learn more about Diabolocom
Communication
Support
Security & Confidentiality
Integration & Interoperability
Telephony
Customer Support
Amazon Connect

Simple cloud-based contact center solution
Learn more about Amazon Connect
Communication
Support
Security & Confidentiality
Integration & Interoperability
Telephony
Customer Support
8x8

Call, meet, chat, share, work better.
Learn more about 8x8
Communication
Support
Security & Confidentiality
Integration & Interoperability
Telephony
Customer Support
Five9

Expert Cloud Contact Centre Provider
Learn more about Five9
Communication
Support
Security & Confidentiality
Integration & Interoperability
Telephony
Customer Support
Talkdesk

Stay Ahead of Customers' Expectations
Learn more about Talkdesk
Communication
Support
Security & Confidentiality
Integration & Interoperability
Telephony
Customer Support
Dialpad

Turn Conversations Into Opportunities
Learn more about Dialpad
Communication
Support
Security & Confidentiality
Integration & Interoperability
Telephony
Customer Support
CXone

Innovative cloud contact center platform
Learn more about CXone
Communication
Support
Security & Confidentiality
Integration & Interoperability
Telephony
Customer Support
Grasshopper

Separate personal and business calls
Learn more about Grasshopper
Communication
Support
Security & Confidentiality
Integration & Interoperability
Telephony
Customer Support
KIAMO

The cross-channel software for contact centers
Learn more about KIAMO
Communication
Support
Security & Confidentiality
Integration & Interoperability
Telephony
Customer Support
RingCentral Engage Digital

A unified omni-digital platform
Learn more about RingCentral Engage Digital
Communication
Support
Security & Confidentiality
Integration & Interoperability
Telephony
Customer Support
NUACOM

Cloud Phone System for Modern Businesses
Learn more about NUACOM
Communication
Support
Security & Confidentiality
Integration & Interoperability
Telephony
Customer Support
CallHippo

Grow through virtual numbers
Learn more about CallHippo
Communication
Support
Security & Confidentiality
Integration & Interoperability
Telephony
Customer Support

Call Center: purchase guide

A complete guide to call center software

Call center software is a commercial management tool, designed for very small businesses and SMEs that want to move towards a more ambitious future. 

A prospect or customer who waits too long or feels unwelcome may not keep doing business with you. Take care of customer relations by improving your contact center and your phone customer service

What is call center software?

Call center software is designed to provide unified communications, develop a telemarketing strategy, and improve customer management processes. It provides the link between IT and the phone center which allows you to make phone calls with a single click and improve sales management procedures

With a call center software, you can set up pre-recorded messages (Interactive Voice Server) in order to route requests as efficiently as possible to the right person. Moreover, you can supervise your employees' training, record conversations to analyze the exchange, then suggest areas for improvement

What are the features of a good call center software? 

There are a large number of CRM tools and prospecting software, but they do not all have the same level of performance. Before you start, try to determine your company's needs so that you don't invest in software that is too complex. To guide you, here are some features that most call center software have:

  • Phone integration: It provides you with a one-click connection thanks to predictive or progressive dialling. Don't waste any more time dialling numbers. 
  • Multi-site management: Your company is spread over several web domains? No problem, the call center software allows you to manage all of your websites in one place. 
  • Listening and real-time surveillance: Pay attention to your employees' answers and provide guidance without the customer being able to hear your voice.
  • Segmentation of contact lists to better understand your core target audience.
  • Automation: Programmed reminders, call logging and conversation recording
  • Real-time performance analysis
  • Access to prospect and customer files: obtain the history of conversations already carried out for a personalized approach.
  • VoIP support, integration with your other software solutions or CRM tools. 

Why are call center software an asset for your company?

Phone support and hotline services are essential to most companies. It can convey a positive or negative brand image but can also be a performance tool. If you can't process all requests quickly, you may disappoint some of your customers or miss deals to close with new prospects. Most large companies have understood the importance of welcoming their customers. By choosing a call center software, you benefit from:

  • More agile commercial activity or customer management processes.
  • Clearer, more efficient, and professional contact management solutions.
  • Greater efficiency of your sales or administrative teams.
  • Better collaboration through information sharing and permanent access to customer and prospect records.
  • More competitiveness by answering more phone calls.
  • Unified communications by following protocols.
  • A more efficient appointment scheduling.
  • Direct marketing actions and sales processes that reach their targets.

SaaS vs in-house Solutions

Both call center software solutions have their advantages and disadvantages. We would tend to advocate for SaaS solutions because it is faster to get started and technical support is provided. SaaS also has the advantage of being constantly updated and highly scalable

However, you must agree to place all your company's data on a remote platform that can never fully guarantee infallible security. Nevertheless, many efforts have been made to offer a very high level of security, and modern cloud hosts offer secure protocols.

Best Cloud-based Call Center Software

Our final piece of advice: test it! Testing a solution is the best thing to do before investing in call center software. Many publishers give you access to a free trial period. Feel free to try several of them in order to choose the most appropriate one.