Call Center Software

Call center software is sales and customer management tools and unified communications systems designed to improve customer interaction and workforce optimization. Using this type of software can help your company thrive and create higher customer loyalty. Here you can also find our top software picks for contact center, in order to establish long-lasting customer relations and proactive customer service.

Professional group :
Sales & Customer Management
Operations Management
Accounting & Finance
Human Resources (HR)
Marketing
Communications
Technology
Collaboration
IT Services
Construction
Transport
Analytics
Education
Recreational Activities
Legal
Health
Association Management
Commercial
Services
Agriculture
Art
Media
Government
Corporation
Manufacturing
Law
Finance
Impact
Category :
Call Center
Customer relationship management
Customer Support
Customer Service
Sales Force Automation
Customer Experience
Customer Success
Sales Enablement
Pricing Optimization
Point of Sale (POS)
Sales Management
Customer Engagement
Help Desk
Reservation & Booking
Sales Intelligence
Contact Management
Sales Forecasting
Ticketing
Product Configurator
Customer Loyalty
Data Extraction
Predictive Lead Scoring
Customer Satisfaction
Membership Management
Inside Sales
Quoting
Proposal Management
Contact Center
Commission
Configure Price Quote (CPQ)
iPad POS
Customer Reference Management
Lead Management
Ticketing softwares
Customer Prospecting
Payment Terminals

Our selection of 15 call center software

Genesys PureCloud
No user review
All-in-one cloud contact center solution
Learn more about Genesys PureCloud

Features

Communication
Support
Security & Confidentiality
Integration & Interoperability
Customer Support
Telephony
8x8
No user review
Call, meet, chat, share, work better.
Learn more about 8x8

Features

Communication
Support
Security & Confidentiality
Integration & Interoperability
Customer Support
Telephony
RingCentral Centre de Contact
4.8
Based on 12 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
Deliver great customer and employees experiences
Learn more about RingCentral Centre de Contact

Features

Communication
Support
Security & Confidentiality
Integration & Interoperability
Customer Support
Telephony
Dialfire
4.8
Based on 30 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
The smart cloud dialer
Learn more about Dialfire

Features

Communication
Support
Security & Confidentiality
Integration & Interoperability
Customer Support
Telephony
Nextiva Call Center
4.3
Based on 192 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
The VoIP system for small business
Learn more about Nextiva Call Center

Features

Communication
Support
Security & Confidentiality
Integration & Interoperability
Customer Support
Telephony
ZIWO
4.7
Based on 183 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
Contact Center Software
Learn more about ZIWO

Features

Communication
Support
Security & Confidentiality
Integration & Interoperability
Customer Support
Telephony
CloudTalk
4.4
Based on +200 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
Intelligent Phone System for support and sales team
Learn more about CloudTalk

Features

Communication
Support
Security & Confidentiality
Integration & Interoperability
Customer Support
Telephony
Freshdesk Contact Center
3.8
Based on 84 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
Call center software for startups and small teams
Learn more about Freshdesk Contact Center

Features

Communication
Support
Security & Confidentiality
Integration & Interoperability
Customer Support
Telephony
Dialpad
4.4
Based on +200 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
Turn Conversations Into Opportunities
Learn more about Dialpad

Features

Communication
Support
Security & Confidentiality
Integration & Interoperability
Customer Support
Telephony
Five9
4.2
Based on +200 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
Expert Cloud Contact Centre Provider
Learn more about Five9

Features

Communication
Support
Security & Confidentiality
Integration & Interoperability
Customer Support
Telephony
Talkdesk
4.5
Based on +200 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
Stay Ahead of Customers' Expectations
Learn more about Talkdesk

Features

Communication
Support
Security & Confidentiality
Integration & Interoperability
Customer Support
Telephony
KIAMO
4.2
Based on 5 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
The cross-channel software for contact centers
Learn more about KIAMO

Features

Communication
Support
Security & Confidentiality
Integration & Interoperability
Customer Support
Telephony
CXone
No user review
Innovative cloud contact center platform
Learn more about CXone

Features

Communication
Support
Security & Confidentiality
Integration & Interoperability
Customer Support
Telephony
Amazon Connect
3.0
Based on 3 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
Simple cloud-based contact center solution
Learn more about Amazon Connect

Features

Communication
Support
Security & Confidentiality
Integration & Interoperability
Customer Support
Telephony
Grasshopper
4.4
Based on +200 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
Separate personal and business calls
Learn more about Grasshopper

Features

Communication
Support
Security & Confidentiality
Integration & Interoperability
Customer Support
Telephony

Call Center software: purchase guide

A complete guide to call center software

Call center software is a commercial management tool, designed for very small businesses and SMEs that want to move towards a more ambitious future. 

A prospect or customer who waits too long or feels unwelcome may not keep doing business with you. Take care of customer relations by improving your contact center and your phone customer service

What is call center software?

Call center software is designed to provide unified communications, develop a telemarketing strategy, and improve customer management processes. It provides the link between IT and the phone center which allows you to make phone calls with a single click and improve sales management procedures

With a call center software, you can set up pre-recorded messages (Interactive Voice Server) in order to route requests as efficiently as possible to the right person. Moreover, you can supervise your employees' training, record conversations to analyze the exchange, then suggest areas for improvement

What are the features of a good call center software? 

There are a large number of CRM tools and prospecting software, but they do not all have the same level of performance. Before you start, try to determine your company's needs so that you don't invest in software that is too complex. To guide you, here are some features that most call center software have:

  • Phone integration: It provides you with a one-click connection thanks to predictive or progressive dialling. Don't waste any more time dialling numbers. 
  • Multi-site management: Your company is spread over several web domains? No problem, the call center software allows you to manage all of your websites in one place. 
  • Listening and real-time surveillance: Pay attention to your employees' answers and provide guidance without the customer being able to hear your voice.
  • Segmentation of contact lists to better understand your core target audience.
  • Automation: Programmed reminders, call logging and conversation recording
  • Real-time performance analysis
  • Access to prospect and customer files: obtain the history of conversations already carried out for a personalized approach.
  • VoIP support, integration with your other software solutions or CRM tools. 

Why are call center software an asset for your company?

Phone support and hotline services are essential to most companies. It can convey a positive or negative brand image but can also be a performance tool. If you can't process all requests quickly, you may disappoint some of your customers or miss deals to close with new prospects. Most large companies have understood the importance of welcoming their customers. By choosing a call center software, you benefit from:

  • More agile commercial activity or customer management processes.
  • Clearer, more efficient, and professional contact management solutions.
  • Greater efficiency of your sales or administrative teams.
  • Better collaboration through information sharing and permanent access to customer and prospect records.
  • More competitiveness by answering more phone calls.
  • Unified communications by following protocols.
  • A more efficient appointment scheduling.
  • Direct marketing actions and sales processes that reach their targets.

SaaS vs in-house Solutions

Both call center software solutions have their advantages and disadvantages. We would tend to advocate for SaaS solutions because it is faster to get started and technical support is provided. SaaS also has the advantage of being constantly updated and highly scalable

However, you must agree to place all your company's data on a remote platform that can never fully guarantee infallible security. Nevertheless, many efforts have been made to offer a very high level of security, and modern cloud hosts offer secure protocols.

Best Cloud-based Call Center Software

Our final piece of advice: test it! Testing a solution is the best thing to do before investing in call center software. Many publishers give you access to a free trial period. Feel free to try several of them in order to choose the most appropriate one.