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Sharpen : Efficient Call Center Solution for Enhanced Engagement

Sharpen : Efficient Call Center Solution for Enhanced Engagement

Sharpen : Efficient Call Center Solution for Enhanced Engagement

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4.3
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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Sharpen: in summary

Sharpen is a robust call center solution designed for businesses seeking to improve customer engagement and streamline agent performance. Its standout features include intelligent call routing, real-time analytics, and seamless integration with CRM systems, setting it apart in the competitive landscape.

What are the main features of Sharpen?

Intelligent Call Routing

Boost customer satisfaction by directing queries to the right agent every time. Sharpen's intelligent call routing leverages advanced algorithms to connect customers with the best-suited agents based on skill set and availability.

  • Skill-based routing for precise match
  • Priority handling for urgent issues
  • Dynamic re-routing to minimize wait times

Real-time Analytics

Drive performance improvements with real-time insights. Sharpen offers comprehensive analytics tools that empower managers to track call center metrics and agent productivity.

  • Live dashboards for tracking key metrics
  • Detailed reports to inform strategic decisions
  • Customizable alerts for proactive management

Seamless CRM Integration

Maintain a seamless flow of information between systems. Sharpen integrates effortlessly with popular CRM platforms, ensuring that every interaction is recorded and easy for agents to access.

  • Bi-directional data synchronization
  • Unified customer profiles for deeper insights
  • Automated updates to keep data current
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Sharpen: its rates

standard

Rate

On demand

Clients alternatives to Sharpen

8x8

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star star star star star-half-outlined
4.3
Based on 6 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Pricing on request

Streamline your call center operations with advanced software features such as call routing, IVR, and call recording.

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With this software, you can easily manage your call center's agents and customers, monitor call quality, and access real-time analytics to make data-driven decisions. Its user-friendly interface and customizable settings make it an ideal solution for businesses of all sizes.

Read our analysis about 8x8

Benefits of 8x8

check Advanced analytics for better decisions & customer encounter

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To 8x8 product page

CloudTalk

Intelligent Phone System for support and sales team

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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from €25.00 /month

Streamline your call center operations with powerful software designed to improve efficiency and customer satisfaction. Manage calls, track performance, and optimize workflows all in one place.

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With CloudTalk, you'll have access to a range of features that make managing your call center a breeze. From customizable call routing and IVR menus to real-time analytics and reporting, you'll have everything you need to provide top-notch service to your customers.

Read our analysis about CloudTalk

Benefits of CloudTalk

check CloudTalk seamlessly integrates with over 25+ business tools

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check CloudTalk Plan starts with 25€ per user/month

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To CloudTalk product page

Genesys PureCloud

All-in-one cloud contact center solution

No user review
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Paid version from €12.00 /month

Streamline your call center operations with this cloud-based software. Enjoy features like real-time analytics and omnichannel engagement.

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Get powerful insights into your customers' needs with real-time analytics. The omnichannel capabilities mean that your customers can reach you on their preferred platform, making it easier to engage with them.

Read our analysis about Genesys PureCloud

Benefits of Genesys PureCloud

check Native omnichannel platform

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To Genesys PureCloud product page

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Customer reviews about Sharpen

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4.3
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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