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Scorebuddy : Enhance Quality Management with Call Center Analytics

Scorebuddy : Enhance Quality Management with Call Center Analytics

Scorebuddy : Enhance Quality Management with Call Center Analytics

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4.5
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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Scorebuddy: in summary

Scorebuddy is a cutting-edge software designed for call centers aiming to enhance their quality management processes. Ideal for team leaders and quality assurance managers, it stands out with customizable scorecards, AI-driven analytics, and seamless integration capabilities.

What are the main features of Scorebuddy?

Customizable Scorecards

Scorebuddy offers customizable scorecards that allow call centers to tailor their evaluation criteria to their specific needs, ensuring precise performance tracking.

  • Create unique scorecards for different teams or campaigns.
  • Adjust scoring criteria on-the-fly to adapt to changing requirements.
  • Ensure consistent quality assessments with flexible templates.

AI-Driven Analytics

Leverage AI-driven analytics to gain deep insights into call performance and customer interactions, helping identify trends and areas for improvement.

  • Automatically analyze call data to spot patterns.
  • Access predictive insights that guide strategic decisions.
  • Enhance agent performance with data-backed feedback.

Seamless Integration Capabilities

Integrate Scorebuddy effortlessly into existing systems with its seamless integration capabilities, enhancing functionality without disrupting operations.

  • Connect with popular CRM and communication platforms.
  • Simplify workflows with API integrations.
  • Maintain data integrity and consistency across systems.

Scorebuddy: its rates

standard

Rate

On demand

Clients alternatives to Scorebuddy

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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Pricing on request

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Benefits of 8x8

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CloudTalk

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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Paid version from €25.00 /month

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With CloudTalk, you'll have access to a range of features that make managing your call center a breeze. From customizable call routing and IVR menus to real-time analytics and reporting, you'll have everything you need to provide top-notch service to your customers.

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Genesys PureCloud

All-in-one cloud contact center solution

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Paid version from €12.00 /month

Streamline your call center operations with this cloud-based software. Enjoy features like real-time analytics and omnichannel engagement.

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Get powerful insights into your customers' needs with real-time analytics. The omnichannel capabilities mean that your customers can reach you on their preferred platform, making it easier to engage with them.

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Benefits of Genesys PureCloud

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Customer reviews about Scorebuddy

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4.5
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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