Eloquant, Customer Relationship Solutions

Cockpit de l'Expérience Client

Cockpit App: Customer Experience live monitoring
Presentation of Cockpit de l'Expérience Client

Monitor and optimize your Customer’s Experience from your smartphone !

  • Live global Customer Experience monitoring
  • Customer Journey interactive mapping
  • Automatic internal feedback
  • Continuous improvement actions plan
  • Spreading of a customer centric mindset

Unify all customer experience KPI in one place!

You have a global & unified view of your customer ‘s experience from your smartphone, with KPI from your call center, satisfaction survey, web site, customer journey… And if there is a problem, Elo !, your own personal customer satisfaction assistant send you an alert to act immediately.

Transform customers & internal feedbacks in value

Having on you smartphone the right information at the right time, with the ability to take action demultiplies the value of all the data: your sales reps can check the customer satisfaction before a meeting and send a direct feedback from the field in a glance, the marketing get a live feedback of their marketing campaigns & product launch…

Make the Customer Experience a reality!

Thanks to the mobile app, your customers are the closest from your heart, the whole organization has a direct acces to the customers, with the ability to share their voices (likes, comments…), to create a real and active customer centric culture.

Advantages of Cockpit de l'Expérience Client

  • Certifications:ISO 27001
Information on Cockpit de l'Expérience Client
Software edited by Eloquant
Data stored in the following countries: France
List of the available languages: English, French, German
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It is possible to have the details for an indicator
All customer relationship in a mobile application
Access by login and password
Performance indicators with targets
internal chat to discuss a subject (KPI, verbatim ...)
Monitoring the customer journey
The customer journey by product, sector, shop ...
All can view customer data
The evolution of performance over time
The verbatim accessed and filterable by profile
Monitoring the performance of the call center satisfaction surveys
The idea box 2.0
The indicators monitored in real Temp
tailored customer experience
Internal lift from the app

Prices and features of Cockpit de l'Expérience Client

Standard
Rate

On demand

Analytics

KPI

Customer Support

Feedback & Customer Satisfaction

Process & Workflow

Performance Indicators

Sales Force Automation

Calls Management

Talent Management

Employee Satisfaction

Testing

Application Performance Indicator

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