Cockpit de l'Expérience Client: Cockpit App: Customer Experience live monitoring

Monitor and optimize your Customer’s Experience from your smartphone !

  • Live global Customer Experience monitoring
  • Customer Journey interactive mapping
  • Automatic internal feedback
  • Continuous improvement actions plan
  • Spreading of a customer centric mindset

Unify all customer experience KPI in one place!

You have a global & unified view of your customer ‘s experience from your smartphone, with KPI from your call center, satisfaction survey, web site, customer journey… And if there is a problem, Elo !, your own personal customer satisfaction assistant send you an alert to act immediately.

Transform customers & internal feedbacks in value

Having on you smartphone the right information at the right time, with the ability to take action demultiplies the value of all the data: your sales reps can check the customer satisfaction before a meeting and send a direct feedback from the field in a glance, the marketing get a live feedback of their marketing campaigns & product launch…

Make the Customer Experience a reality!

Thanks to the mobile app, your customers are the closest from your heart, the whole organization has a direct acces to the customers, with the ability to share their voices (likes, comments…), to create a real and active customer centric culture.

Editor: Eloquant

Strengths of Cockpit de l'Expérience Client

  • Certifications: ISO 27001

Cockpit de l'Expérience Client demo and screenshots

Cockpit de l'Expérience Client customers

No customer reference

Cockpit de l'Expérience Client pricing and features

Plans & Pricing

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Features

Analytics
KPI
Customer Support
Feedback & Customer Satisfaction
Process & Workflow
Performance Indicators
Sales Force Automation
Calls Management On-screen display of information related to an incoming call
Talent Management
Employee Satisfaction
Testing
Application Performance Indicator

Data hosted in the following countries: France