Cockpit de l'Expérience Client: in summary

Monitor and optimize your Customer’s Experience from your smartphone !

  • Live global Customer Experience monitoring
  • Customer Journey interactive mapping
  • Automatic internal feedback
  • Continuous improvement actions plan
  • Spreading of a customer centric mindset

Unify all customer experience KPI in one place!

You have a global & unified view of your customer ‘s experience from your smartphone, with KPI from your call center, satisfaction survey, web site, customer journey… And if there is a problem, Elo !, your own personal customer satisfaction assistant send you an alert to act immediately.

Transform customers & internal feedbacks in value

Having on you smartphone the right information at the right time, with the ability to take action demultiplies the value of all the data: your sales reps can check the customer satisfaction before a meeting and send a direct feedback from the field in a glance, the marketing get a live feedback of their marketing campaigns & product launch…

Make the Customer Experience a reality!

Thanks to the mobile app, your customers are the closest from your heart, the whole organization has a direct acces to the customers, with the ability to share their voices (likes, comments…), to create a real and active customer centric culture.

Its benefits

Certifications:ISO 27001

Cockpit de l'Expérience Client - Video
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Cockpit de l'Expérience Client - It is possible to have the details for an indicator
Cockpit de l'Expérience Client - All customer relationship in a mobile application
Cockpit de l'Expérience Client - Access by login and password
Cockpit de l'Expérience Client - Performance indicators with targets
Cockpit de l'Expérience Client - internal chat to discuss a subject (KPI, verbatim ...)
Cockpit de l'Expérience Client - Monitoring the customer journey
Cockpit de l'Expérience Client - The customer journey by product, sector, shop ...
Cockpit de l'Expérience Client - All can view customer data
Cockpit de l'Expérience Client - The evolution of performance over time
Cockpit de l'Expérience Client - The verbatim accessed and filterable by profile
Cockpit de l'Expérience Client - Monitoring the performance of the call center satisfaction surveys
Cockpit de l'Expérience Client - The idea box 2.0
Cockpit de l'Expérience Client - The indicators monitored in real Temp
Cockpit de l'Expérience Client - tailored customer experience
Cockpit de l'Expérience Client - Internal lift from the app

Cockpit de l'Expérience Client: its rates and features

Standard
Rate
On demand

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