Ruby Virtual Receptionist Services is a leading provider of professional call answering solutions for businesses of all sizes. Our highly trained receptionists act as an extension of your team, answering calls, handling customer inquiries, and ensuring every caller receives a personalized and professional experience. With Ruby, you can focus on running your business while we take care of your incoming calls.

Key Features

1. Live Call Answering

Our team of friendly and professional receptionists answer your calls in real-time, providing a human touch to your customer interactions. Whether it's taking messages, providing basic information, or transferring calls, our receptionists handle every call with care and professionalism.

2. Customized Call Handling

We understand that every business has unique requirements. With Ruby, you can customize how your calls are handled based on your specific instructions. We follow your call script, gather essential information, and ensure that your callers receive the assistance they need.

3. Appointment Scheduling

Let Ruby take care of scheduling appointments and managing your calendar. Our receptionists can access your scheduling software or online calendar to book appointments, update availability, and send confirmations to both you and your customers, saving you time and effort.

4. Message Taking and Call Routing

Never miss an important message or opportunity again. Ruby receptionists accurately and efficiently take messages, ensuring you receive all the necessary details. We can also route urgent calls to the appropriate team members or escalate them based on your instructions, keeping you connected and responsive.

5. Bilingual Receptionists

Expand your customer reach with our bilingual receptionists who can provide support in multiple languages. Whether your callers speak English, Spanish, or any other language, our team is ready to assist, creating a seamless experience for your diverse customer base.

6. Detailed Call Summaries and Reporting

Stay informed about your call activity and monitor your customer interactions with Ruby's detailed call summaries and reporting. Access call logs, review call metrics, and gain valuable insights to improve your business operations and customer service.

Benefits

• Professional Image: Impress your callers with a dedicated team of professional receptionists who deliver exceptional customer service on your behalf.
• Improved Efficiency: Free up your time by offloading call handling tasks to Ruby, allowing you to focus on core business activities.
• Enhanced Customer Experience: Ensure every caller receives a warm and personalized experience, enhancing customer satisfaction and loyalty.
• Cost Savings: Eliminate the need for hiring and training in-house receptionists, saving on overhead costs while still maintaining excellent customer support.