e-bot7 is a software that uses Artificial Intelligence to automate customer service. Its objective is to improve the efficiency of customer service operations.
AI to improve and customize customer services
The technology used by e-bot7 analyzes the history of customer requests. Then it classifies these requests for assistance, and sends them to the employee that has the most qualifications to solve the customer's problem. The software can also send automated responses for repetitive and recurring requests. Finally, it helps companies manage new prospects, from making new contacts to taking appointments, and this increases the conversion rate. The platform ultimately helps reduce costs and saves time through lower average handling times (AHT) and automation.
- reduces the average handling time
- generates automatic responses to recurring requests
- reduces costs
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