The Helper Bees is a software platform designed for insurance carriers, particularly in the long-term care and Medicare Advantage sectors, to streamline the delivery of non-medical in-home support services. Focused on helping aging populations remain in their homes longer, the platform integrates a nationwide provider network with digital tools for care coordination, claims management, and regulatory compliance. It aims to reduce administrative complexity while improving the quality and accessibility of care.

What are the main features of The Helper Bees?

Comprehensive provider network

The platform includes a vetted network of over 20,000 in-home service providers:

• Covers personal care, home safety modifications, meal delivery, transportation, and companionship.

• Ensures timely, localized service delivery for members across the U.S.

• Supports customized service selection based on individual needs.

Regulatory administration platform

A centralized system helps insurance plans manage compliance requirements:

• Tracks all service encounters and provider activities.

• Generates detailed reports to meet state and federal regulations.

• Enhances transparency and simplifies audit preparation.

Care Concierge services

The Helper Bees offers dedicated concierge support for members and caregivers:

• Assists with scheduling and service coordination.

• Serves as a bridge between members, providers, and insurers.

• Ensures adherence to care plans and addresses member questions or concerns.

Digital invoicing and claims management

Built-in financial tools streamline reimbursement and reduce administrative overhead:

• Supports both in-home and facility-based care billing.

• Digitizes invoicing to minimize errors and delays.

• Accelerates claims processing and improves payer-provider collaboration.

Aging-in-place marketplace

An online self-service portal gives members control over their care options:

• Allows users to browse, select, and manage non-medical services.

• Encourages greater independence and engagement in health planning.

• Reduces the administrative burden on care teams.

Why choose The Helper Bees?

• Scalable service model: Supports insurance plans in expanding in-home care programs quickly and efficiently.

• Improved member satisfaction: Personalized concierge services and self-service tools enhance the care experience.

• Built-in compliance tools: Centralized reporting ensures readiness for regulatory audits and reviews.

• Administrative efficiency: Digital workflows reduce manual tasks and improve payment turnaround.

• Actionable insights: Reporting tools provide data to evaluate performance and optimize care strategies.