in summary is the benchmark omnichannel SaaS platform for managing returns, repairs and after-sales services in Europe.

Our initial observation is simple: after-sales service is often the last link in the shopping experience, with little or no optimization on the part of retailers, impacting customer satisfaction and representing significant operational costs.'s vision is that self-care is the future of assistance. To support this vision, we have set ourselves the mission of simplifying the after-sales experience for customers and employees, supporting our customers in reducing their operational costs and ecological footprint.

The platform is based on 3 pillars:

  • An omnichannel intake portal
  • A flow management backoffice that automates returns procedures thanks to its connection to all after-sales players (over 200 suppliers, repairers, carriers and connected warehouses).
  • A datalake that aggregates returns data to enrich customer and product data

The solution is currently deployed with some of the world's leading retailers: FNAC Darty, Carrefour, Auchan, Leclerc, La Redoute, Maison du Monde.

Its benefits

Simplicity and ergonomics

Connection with all stakeholders of the return chain

Omnichannel (stores & ecommerce websites)

Certifications:GDPR - Video
null - Screenshot 1 - Screenshot 2 its rates

On demand

Clients alternatives to

Customer reviews about

Based on 30 reviews

Appvizer Community Reviews (0)

No reviews, be the first to submit yours.
Based on 30 reviews