mfr is a cloud-based field service management software designed for small to mid-sized businesses operating in installation, maintenance, or technical services. Developed by Simplias GmbH, mfr aims to streamline both office and field operations through integrated digital tools. It supports dispatchers, back-office staff, and field technicians by offering solutions for planning, resource management, quoting, invoicing, and performance monitoring.

Companies in industries such as HVAC, facility services, energy, and infrastructure (e.g. Daikin, Vitronet) use mfr to improve process efficiency, reduce manual work, and increase visibility across their teams. Notable benefits include real-time order handling, automated workflows, and consistent tracking of KPIs for better business control.

What are the key features of mfr?

End-to-end digital workflows from quotation to invoicing

mfr simplifies and connects office and field service operations by offering a full digital process chain:

• Quoting and order management: Office teams can generate quotes, manage orders, and set up maintenance contracts all within the platform.

• Invoicing: The system enables seamless online invoicing, reducing manual tasks and billing delays.

• Integrated workflow automation speeds up administrative processes and reduces entry errors.

This feature is particularly useful for service teams that deal with both planned maintenance and spontaneous repair tasks.

Scheduling and dispatching with real-time coordination

A central scheduler allows office teams to plan field technician assignments efficiently:

• View technician availability and assign tasks based on skills or location.

• Track task status in real time and adjust schedules on the fly.

• Avoid overlapping appointments and reduce travel time with optimized planning.

This level of control supports better resource utilization and faster customer response times.

Mobile technician app for streamlined field operations

Field staff access mfr through a dedicated app that supports key mobile workflows:

• Receive job details, capture notes, photos, and signatures on site.

• Log work hours and used materials directly in the system.

• Sync automatically with office systems for real-time data availability.

The app helps technicians execute tasks faster and ensures accurate reporting without extra admin work.

Time tracking and GPS location monitoring

mfr provides tools for transparent time and location management:

• Technicians can track working hours and travel time using the app.

• GPS features allow the office to monitor technician locations and optimize routing.

• Enables reliable data collection for payroll and project costing.

This improves accountability and makes reporting more reliable for internal and external stakeholders.

Centralized performance monitoring and management tools

Managers can access relevant KPIs and operational data to guide decision-making:

• Track service performance across teams and locations.

• Analyze job durations, resource usage, and contract status.

• Identify inefficiencies and optimize based on data, not assumptions.

By offering insights from real-time operations, mfr supports long-term service optimization and growth.

API access for system integrations

To support system landscapes with multiple tools, mfr offers API access:

• Integrate with ERP, CRM, or accounting systems.

• Exchange data between tools without manual entry.

• Build scalable workflows tailored to your tech stack.

This makes mfr adaptable for businesses with existing digital infrastructure.

To summarize

mfr helps service companies improve operational efficiency and team productivity through a tightly integrated field service platform. Key benefits that users frequently report include:

• Faster job execution and better task coordination across office and field teams.

• Improved customer satisfaction through real-time updates and reduced delays.

• Lower administrative workload thanks to digital workflows and mobile tools.

• More informed business decisions enabled by consistent KPI monitoring and reporting.

With its modular structure and cloud-first approach, mfr enables service providers to modernize operations without the complexity often associated with legacy systems.