Deskpro is a versatile customer support software designed for businesses that prioritize efficient communication and exceptional service. It's ideal for teams aiming for seamless coordination and offers unique features like ticket management, multichannel support, and an intuitive reporting dashboard.

What are the main features of Deskpro?

Efficient Ticket Management

Maximize your support team's efficiency with Deskpro's robust ticket management system. It allows for streamlined handling of customer inquiries and seamless collaboration across departments.

• Organize and prioritize support requests easily.
• Automate ticket assignments with smart rules.
• Integrate with CRM for enhanced customer insights.

Multichannel Support Integration

Deliver exceptional service by unifying communication channels. Deskpro's multichannel support integrates email, chat, phone, and social media into a single platform.

• Respond to customers across multiple channels without delay.
• Centralize communication for easy management.
• Ensure consistent service quality regardless of the platform.

Intuitive Reporting and Analytics

Gain deep insights into your support operations with Deskpro's powerful reporting tools, designed to help you make data-driven decisions.

• Access detailed reports on team performance.
• Identify trends and areas for improvement quickly.
• Create custom dashboards to visualize key metrics.

Customizable Help Centers

Empower your customers to help themselves with Deskpro's customizable help centers, offering immediate access to resources and solutions.

• Design and implement branded self-service portals.
• Provide searchable knowledge bases and FAQs.
• Reduce ticket volume by enhancing customer autonomy.

Collaboration and Team Management Tools

Enhance team productivity and communication with Deskpro's integrated collaboration features that keep your support teams connected.

• Facilitate internal discussions with built-in chat.
• Share and store important files easily.
• Track team schedules and workload efficiently.