Tidio : All in-in-one AI customer servie platform
Tidio: in summary
Tidio is a comprehensive AI-powered customer service platform designed for small and medium-sized businesses. It brings together live chat, AI agents, automation tools, chatbot workflows, and help desk functionalities in one easy-to-use interface. The platform facilitates real-time, multichannel support across websites, email, and messaging platforms like WhatsApp, Instagram, and Facebook Messenger.
Built for scalability and global reach, Tidio features intuitive automation via drag-and-drop flow builders (Flows) and a conversational AI agent (Lyro) that can handle a wide range of customer inquiries. It integrates seamlessly with leading CMS and e-commerce systems, while supporting multiple languages for international teams. A 7-day free trial is available with no credit card required.
Live Chat
Sleek, lightweight widget for instant website engagement
Live message previews and quick-reply templates
Collect visitor data with customizable pre-chat forms
File sharing and downloadable chat transcripts
Option to ban users by IP and host chats on standalone pages
Lyro AI Agent
AI chatbot that resolves up to 64% of common queries
Learns from your website and documents to give personalized answers
Automates tasks like checking order status and applying discounts
Supports multiple languages with auto-detection
Seamlessly hands off to live agents when needed
Automation Flows
Visual builder for setting up tailored workflows
Combine triggers, actions, and conditions for intelligent automation
Reusable templates for efficiency and scale
Engage visitors proactively based on behavior
Help Desk & Ticketing
Unified inbox to manage all incoming messages
Ticket system with filters and prioritization
Route tickets by department for faster resolution
Built-in analytics to track performance and customer satisfaction
Multichannel Communication
Integrates with Instagram, WhatsApp, Messenger, and email
Unified inbox for streamlined communication
Real-time tracking of visitors and shopping carts
Supports multilingual conversations and pre-translated messages
Seamless Integrations
Works with Shopify, WooCommerce, BigCommerce, PrestaShop, and more
Compatible with builders like WordPress, Wix, Squarespace, and Weebly
Connects to CRM, email marketing, and analytics tools via Zapier and OpenAPI
Includes major platforms like HubSpot, Salesforce, Zendesk, Google Analytics, Mailchimp, Klaviyo, and many others
Use it with Shopify, WooCommerce, BigCommerce, PrestaShop, Shopware, Squarespace, Weebly, Wix, Ecwid by Lightspeed, Adobe Commerce, OpenCart, Joomla, Jimdo, Webydo, Drupal, Shift4Shop, Site123, Facebook Messenger, Instagram, WhatsApp, Klaviyo, Mailchimp, Omnisend, ActiveCampaign, MailerLite, Brevo (formerly Sendinblue), HubSpot, Pipedrive, Zendesk, Zendesk Sell, Agile CRM, Salesforce, Zoho CRM, Google Analytics, Google Tag Manager, Judge.me, Zapier, Tidio OpenAPI
Global Accessibility
Available in dozens of languages, with more translation options
Lyro supports English, Spanish, German, French, Portuguese, Italian, Polish, Dutch, and more
Serves users worldwide (excluding countries under international sanctions)
Company Snapshot
Founded in 2013
Headquartered in Szczecin, Poland, with offices in San Francisco and Warsaw
Team of ~180 employees
Raised $26.8M, including a $25M Series B in 2022
Annual revenue near $9.5M (as of Dec 2023)
Its benefits
Ease of use—no-code implementation, visual chatbot builder
Sleek design—lightweight, customizable chat widget
Powerful AI—resolve most of your tickets without a single click
Great ROI—affodable pricing, measurable impact
GDPR
Tidio - Resolve up to 64% of your tickets with AI customer service bots 
Tidio - Manage your workload from one dashboard 
Tidio - Talk to your visitors in real-time via live chat 
Tidio - Manage customer interactions with automation flows 
Tidio - Integrate it with more than 100 tols 
Tidio - Grow sales by providing AI product recommendations 
Tidio: its rates
Free
Free
Starter
€29.00
/month /10 users
Growth
€59.00
/month /10 users
Plus
€749.00
/month /10 users
Premium
€2,999.00
/month /50 users
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