Vivocha is designed to enhance customer interactions, catering to businesses seeking to boost their online customer service experience. Key features include real-time chat, video support, and co-browsing, setting Vivocha apart in the crowded customer engagement space.

What are the main features of Vivocha?

Real-Time Customer Interaction

Enhance your customer service with Vivocha's powerful real-time interaction tools. This feature allows businesses to efficiently manage customer queries and provide timely assistance, ultimately boosting customer satisfaction.

• Live chat functionality for instant communication.
• Video support for a personalized customer service experience.
• Voice calls directly from the web interface.

Integrated Co-Browsing Technology

Vivocha offers a unique co-browsing feature, enabling support agents to browse web pages in tandem with customers. This improves understanding and troubleshooting accuracy.

• Simultaneous navigation and annotation on customer screens.
• Secure session sharing without needing downloads or plugins.
• Guided assistance for filling forms or navigating portals.

Omnichannel Communication

Unify customer interactions with Vivocha's omnichannel platform, which integrates various communication channels for a seamless service experience.

• Centralized dashboard for managing emails, chats, and calls.
• Social media integration for a wider customer reach.
• Sync with CRM tools for streamlined communication.