Crisp: Conversational Platform for SMB's

Join 100,000 other companies who already use Crisp to manage their customer relationship


Crisp is a 100% online multi-channel customer relationship management software (no installation required) centralizing many innovative features

  1. A shared inbox 🍰 within your company to centralize exchanges with your customers and allow greater transparency between the different services. This inbox allows you to centralize messages from:
    1. Facebook Messenger
    2. emails
    3. SMS
    4. Twitter DM
    5. Live Chat
    6. Line Messenger
    7. Telegram
  2. A Javascript SDK and very open APIs to fully personalize the customer experience related to your tools.
  3. A CRM 👩💻 integrated in the solution to allow you to centralize your data
  4. A knowledge base également (also known as helpdesk) to allow your users to find the answer to their question by themselves (and thus unburden your teams of boring questions)
  5. An emailing tool - to send automated newsletter and email sequences based on your users' interactions
  6. A chatbot to automate your customer relationship, even when your teams are sleeping
  7. Numerous integrations - so you can continue to use the apps you like
  8. Much more than just a live chat, the software also offers remote control of the users' screen, making audio and video calls without additional plugin or the possibility of assigning tags to users. to be able to create groups of users with the same behavior.

Crisp is a French company 🇫🇷, based in Nantes, existing since 2015.

The company also offers iOS and Android mobile apps to enable customers to provide a seamless experience, even when you're at the pool or at the seaside.

The advantages of Crisp

Crisp allows you to significantly increase the overall performance of your business by taking advantage of the following features:

  • Automation of repetitive tasks while preserving the human being at the center of all exchanges;
  • Centralization of customer data;
  • Cost reduction
  • A net increase in the number of new leads
  • Software designed for small and medium-sized businesses

Editor: Crisp

Strengths of Crisp

  • Dedicated to SMB's
  • Data Centralization
  • Task Automation

Crisp demo and screenshots

Crisp customers

No customer reference

Crisp pricing and features

Plans & Pricing

Basic
Pro
Unlimited
0
25 /month
95 /month

Features

Analytics
Filters
Application Customization
Software Layout & Themes
Debranding
Collaboration
Screen Sharing
Notes Sharing
Communication
Push Notifications
Mention Collaborators @mention to tag someone
Shared Inbox
Chatbot
SMS Short Message System
VoIP Calls Phone conversations
Customer Support
Live Chat
Help Desk
Marketing Automation
Custom Response
Facebook Applications
Social Networks Hub
Twitter Applications
Auto-Response (Emails)
Automatic Campaign Trigger (trigger, birthday, satisfaction...)
Campaigns Management
Reviews & Feedbacks
Customer Review Management
Sales Force Automation
Contact Management Editing and follow-up of contacts for a given company
Web Design
Google Analytics Tracker

Services

Integration & Interoperability
API, Web Service Restful APIs
SDK Software Development Kit
Mobility
Mobile App
Support
24/7 Support
Knowledge Base (tutorials, demos)

Data hosted in the following countries: Netherlands