Jamespot Support technique: Provide your customers with innovative technical support

In the age of collaborative and digital technology, having a quality customer service has become a strategic imperative that can make the difference between your offer and that of your competitors.

That's why our teams have developed a solution dedicated to technical support and customer relations: Jamespot Technical support.

With the Jamespot Technical Support solution, fully manage the support process within a single tool, from opening the ticket to closing it.

The system also provides you with statistics and reports that make it easy to track your support management.

With Jamespot Enterprise Social Network applications, build a collaborative knowledge base and knowledge base.

With the semantic detection system, users are not likely to ask the same question twice. When the question is submitted, the system proposes similar questions and answers.

Editor: Jamespot

Strengths of Jamespot Support technique

Jamespot Support technique demo and screenshots

Jamespot Support technique customers

No customer reference

Jamespot Support technique pricing and features

Plans & Pricing

Tarif Unique
45 /month /user

Prix par membre de l'équipe support

Features

Collaboration
Content Publishing & Sharing
Conversations and Posts Collaborative discussions between team members
Event Scheduling
Extranet
Group Management
Intranet/Community
Knowledge Base, Wiki
Managing Attachments
Meeting Management
Meeting Report
News Feed
Private Connections Between Users
Surveys and FAQ
Task Management
Customer Support
Customer Community (Forum, FAQ)
Customer Interface
Customer Profile
Customer Support Dashboard
Escalation
Help Desk
Live Chat
Ticketing
Tickets Allocation

Services

Mobility
Mobile App
Security & Confidentiality
Advanced Encryption Standard (AES)
Daily Backups
Geographic Data Redundancy
Secure Sockets Layer (SSL)
Strict Internal Access Controls
Support
Configuration Support
Help Desk (Phone, Email, Ticket, Chat)
Knowledge Base (tutorials, demos)
On-site Training
Online Training (Webinar)

Data hosted in the following countries: France