LeapXpert is a communication governance platform tailored for enterprises that need to manage and monitor employee-client conversations across popular messaging apps and voice channels. Built primarily for highly regulated industries such as financial services, legal, and insurance, LeapXpert enables compliant and auditable communication without disrupting client engagement. It supports integration with WhatsApp, iMessage, WeChat, SMS, and voice, making it a powerful tool for ensuring regulatory compliance while maintaining professional communication standards.

What are the main features of LeapXpert?

Federated messaging orchestration across channels

LeapXpert’s Federated Messaging Orchestration Platform (FMOP™) allows businesses to unify and govern communication from multiple messaging apps within a single platform.

• Cross-platform integration with WhatsApp, iMessage, WeChat, SMS, and more

• Real-time visibility into client conversations for compliance oversight

• Enterprise-level controls for managing communication flows centrally

Comprehensive communication capture and recordkeeping

The platform captures all employee-client interactions to ensure traceability and compliance with global recordkeeping regulations.

• Full message and voice archiving, including media files

• Automated data retention policies aligned with legal and compliance requirements

• Detailed audit trails for internal reviews and regulatory inspections

Native integration with Microsoft Teams

LeapXpert enables external communication directly from Microsoft Teams while ensuring compliance.

• Send and receive messages via WhatsApp, iMessage, SMS from within Teams

• Record and archive conversations without disrupting workflows

• Enhance collaboration with a fully compliant external messaging layer

Single professional identity for client communication

Employees use a unified business number for all external interactions, ensuring consistency and simplifying compliance.

• One number across apps, SMS, and calls

• Eliminates the use of personal devices or accounts

• Professional and reliable client engagement channel

Why choose LeapXpert?

• Built for regulatory compliance: Tailored for industries with strict communication governance needs, ensuring regulatory alignment.

• High transparency and oversight: Gives compliance and legal teams full visibility into business communications.

• Improves operational efficiency: Allows frontline teams to engage clients via familiar apps without compliance concerns.

• Seamless tech integration: Works within existing enterprise systems like Microsoft Teams and CRM tools.

• Reduces communication risk: Minimizes the risks of shadow messaging and policy breaches.