Salesforce Sales Cloud: The world's number 1 CRM

The world's leading web-based GRC

Salesforce is the world's leading and most popular web-based CRM solution. This very well integrated solution gives you access to comprehensive, up-to-date data and offers the best standards of security. Sales Cloud allows you to efficiently manage your entire sales cycle, with many added benefits such as collaboration between sales teams.

Salesforce.com products generate results quickly and easily. Without any software or material to install, you will be up and running in no time, and will be able to witness the benefits for your business. You will find everything you need to transform your company into a social and collaborative business, in order to create a new relationship between your clients and your employees.

Salesforce offers different editions ranging from the amazing contacts manager (accounts management, opportunities, leads, task tracking, synchronisation with messaging service) to the comprehensive commercial and marketing management solution:

  • Marketing campaign management
  • Customizable dashboards
  • Product and price management
  • Management of workflows and personalization of processes

In addition to impressive functionalities, the top-of-the-range Sales Cloud CRMs offer a high level of services:

  • Develop satellite CRM applications
  • Native and API integration with other online applications
  • 24/7 Support, unlimited online training

Salesforce has many competitors

Since it was launched in 2004, Salesforce has become extremely successful and has taken the lead of the web-based CRM market. Currently, there are dozens of efficient CRMs on the market such as Zoho CRM, Nelis, Oryanoo CRM, YellowBox, and many more. Salesforce is a CRM which is particularly suited to large scale businesses. Other more versatile solutions might be better suited and less costly for small and medium-sized businesses.

Editor: Salesforce

Strengths of Salesforce Sales Cloud

  • Certifications: ISO 27001, TRUSTe, ISO 27018, PCI-DSS

Salesforce Sales Cloud demo and screenshots

Salesforce Sales Cloud customers

No customer reference

Salesforce Sales Cloud pricing and features

Plans & Pricing

SalesforceIQ CRM Starter
Lightning Professional
Lightning Enterprise
Lightning Unlimited
25 /month /user
65 /month /user
125 /month /user
300 /month /user

Features

Analytics
Dashboards
Reports
Forecasting
Application Settings
Multiple Currencies Management Ability to manage multiple currencies
Management of Rights
Territory management
Basics
Maximum Users
Collaboration
Extranet
Knowledge Base, Wiki
Note Taking Management of a task list and note-taking
Intranet/Community
Communication
Chat Box / Instant Messaging Live discussion via a Webchat
Customer Support
Case Management
Document Management
Document Sharing (Files)
Import
Guarantee
Data Loss Insurance
SLA higher than 99.5% Service Level Agreement (SLA). It defines the level of service expected by users in percentage of uptime activity
Marketing Automation
Email Templates
Email Tracking
Campaigns Management
Mass Email
Process & Workflow
Automatic Actions
Task Management & Alerts
Procurement
Contract Management
Incoming Quotes Management
Inventory Management
Supplier Order Management
Sales Force Automation
Account Management Management of company information
Contact Management Editing and follow-up of contacts for a given company
Lead Management Managing prospective customers from generation of leads to their conversion into sales and long-term relationships.
Opportunity Management Deal that can possibly be gained following the qualification of a lead
Sales Process and Pipeline Customer life cycle management

Services

Integration & Interoperability
Social Networks Integration
Web Browser Extension
Website (plugin, form)
API, Web Service Restful APIs
Mobility
Mobile App
Offline Mode
Responsive Web Interface (RWD) Application crafting to provide an optimal experience
Security & Confidentiality
Access Restriction on IP Addresses
Advanced Encryption Standard (AES)
Antispam
Audits & Certificates (SAS 70, ISO 27001/2, TRUSTe)
Daily Backups
Data Loss Prevention (DLP) Control sensitive business data with built-in DLP policies based on regulatory standards such as PII and PCI, which help to identify, monitor, and protect sensitive data through deep content analysis.
Geographic Data Redundancy
Personal Encryption Certificate
Secure Sockets Layer (SSL)
Strict Internal Access Controls
Two-Factor Authentication
Support
Configuration Support
Dedicated Account Manager
On-site Training
24/7 Support
Online Training (Webinar)
Community (FAQ, Forum)
Help Desk (Phone, Email, Ticket, Chat)
Knowledge Base (tutorials, demos)

Data hosted in the following countries: Japan, France, United States of America (USA)

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