Zoho CRM: Online CRM to manage sales, marketing and support

Review Zoho CRM: Online CRM to manage sales, marketing and support - Appvizer

Zoho CRM caters to businesses of all sizes

Zoho CRM is an online customer relationship management application offering an impressive range of features at a very competitive price. This makes it affordable for small businesses, without leaving behind mid-sized and large-scale/enterprise business models. Zoho CRM has advanced customization features that match the requirements of the depth and scale growing businesses are in need of.

Detect anomalies and gather actionable insights from your data using Zia, an AI- powered sales assistant. Stay connected in real time with your team and customers on-the-go with Zoho CRM’s omnichannel platform. Add, modify and sync data from your mobile to your desktop. Track social media engagement and  convert website visitors into prospects through LIVE Chat.

Zoho CRM presents a simple and entirely adjustable (fields and modules) interface. The homepage offers an overview of current sales opportunities and statistics. The administrator can set a default view of this page, which each employee can then customize according to his/her way of working by simply dragging and dropping the widgets (lead lists, current and projected turnover, dashboard and reports, etc).

With over 15 years of industry presence and expertise, Zoho is the only vendor with more over 40+ in-built productivity tools. Integrate with Zoho’s app suite [documents, calendar, messaging, data management system] and more than 300 third-party extensions and integrations [inclusive of telephony apps]

For over 150,000 businesses worldwide, Zoho CRM is the most efficient and affordable salesforce alternative. 

Zoho CRM starts at just $12/user/month billed annually. 

Pay only for what you need. No hidden costs.

Available in 26 languages.

More Features

  • Advanced data encryption to secure information
  • 24/7 customer support plans - Live Chat, Toll Free Calls and more
  • Quick Onboarding
  • Customizable dashboards, forecasting and segmentation features
  • Drag and drop widgets on your homepage. SDKs available for in-depth customization

Editor: Zoho Corp

Strengths of Zoho CRM

  • Automation
  • Omnichannel
  • Customization
  • Certifications: GDPR, ISO 27001

Zoho CRM demo and screenshots

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Zoho CRM customers

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Other features of Zoho CRM

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Zoho CRM pricing and features

Plans & Pricing

12 /month /user
20 /month /user
35 /month /user
45 /month /user

Gratuit pour 3 utilisateurs



Application Customization
Software Layout & Themes
User Group Interface
Domain Name Mapping
Add Notes by Email
Knowledge Base, Wiki
Meeting Management
Meeting Report
News Feed
Planning Overview
Shared Calendars
Task Management
Voice Entry
Process & Workflow
Automatic Actions
Process Instant Go Live
Task Management & Alerts
Sales Force Automation
Access to a Collaborative Database of BtoB Contacts Source of targeted contacts that can be used for sales purpose
Automated Reminders Notification in order to call back a prospect or a customer
BtoB Approach
BtoC Approach
Business Proposition Customer engagement via product positioning (price, competition, decision making, etc.)
Calls Management On-screen display of information related to an incoming call
Commissioning of Sales Representatives
Contact Management Editing and follow-up of contacts for a given company
Custom Quote
Customer File Import
Customer Geolocation Location of individuals or companies on a map
Customer Portfolio Groups of customers
Events History and Follow-Up Account Activity & History
Lead Management Managing prospective customers from generation of leads to their conversion into sales and long-term relationships.
Lead Scoring Prospect qualification
Monitoring and Collection of Social Data Analysis of what Internet users say on social networks
Opportunity Management Deal that can possibly be gained following the qualification of a lead
Quote Proposal Avoidance
Route Optimization
Sales Forecasting Future sales numbers based on statistics
Sales Lead Lifecycle Management
Sales Process and Pipeline Customer life cycle management
Sales Report Conversion rate, team performance, best sales
Sales Script Display of the sales script in the input area
Salespeople Management
Segments / Populations Possibility to group contacts by type
Standardized Mail Allows you to save an email as a standardized response and use it over and over again
Tracking of Sales Proposals Tracking of sales offers that informs you whether or not the document you sent has been read.


Integration & Interoperability
API, Web Service Restful APIs
Linux OS
Mac OS
Telecom Network
Web Browser Extension
Windows OS
Credit Card
Debit Card
Mobile App
Community (FAQ, Forum)
Knowledge Base (tutorials, demos)
Help Desk (Phone, Email, Ticket, Chat)
Dedicated Account Manager

Data hosted in the following countries: Ireland, Netherlands

Integrations Zoho CRM

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