Cockpit de l'Expérience Client: in summary
Monitor and optimize your Customer’s Experience from your smartphone !
- Live global Customer Experience monitoring
- Customer Journey interactive mapping
- Automatic internal feedback
- Continuous improvement actions plan
- Spreading of a customer centric mindset
Unify all customer experience KPI in one place!
You have a global & unified view of your customer ‘s experience from your smartphone, with KPI from your call center, satisfaction survey, web site, customer journey… And if there is a problem, Elo !, your own personal customer satisfaction assistant send you an alert to act immediately.
Transform customers & internal feedbacks in value
Having on you smartphone the right information at the right time, with the ability to take action demultiplies the value of all the data: your sales reps can check the customer satisfaction before a meeting and send a direct feedback from the field in a glance, the marketing get a live feedback of their marketing campaigns & product launch…
Make the Customer Experience a reality!
Thanks to the mobile app, your customers are the closest from your heart, the whole organization has a direct acces to the customers, with the ability to share their voices (likes, comments…), to create a real and active customer centric culture.
Its benefits
Cockpit de l'Expérience Client: its rates and features
Standard Rate On demand | |
|---|---|
Analytics | Analytics |
KPI | |
Customer Support | Customer Support |
Feedback & Customer Satisfaction | |
Process & Workflow | Process & Workflow |
Performance Indicators | |
Sales Force Automation | Sales Force Automation |
Calls Management | |
Talent Management | Talent Management |
Employee Satisfaction | |
Testing | Testing |
Application Performance Indicator |
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