Shipup: in summary

Shipup is a solution dedicated to enhance e-merchants delivery experience

A customer-centric tracking solution awarded many times:

  • Deliver 2018 - "Game changer" award
  • Connected Retail Nightshow 2018 - Best customer support innovation
  • St*rt me up 2018/2019 Fevad & KPMG's direcroy - Shipup idientifed as one of the most innovative and competitive eComerce solution

Shipup offers your customers a unique and customized delivery experience via several features:

  • Proactive notifications - Notify and reassure your clients in real time
    • Track your packages in real time
    • Send proactive and customized notifications to your customers during delivery
    • Foster a new marketing tool: a 70% open rate for your notifications and 30% click
  • Tracking page - Engage and retain your customers
    • Create your own branded tracking page on your website
    • Use our powerful drag and drop builder
    • Increase your customer retention
  • Cut down your support
    • Anticipate incidents during delivery.
    • Reduce your customer tickets by half.
    • Ease your customer support’s life.
  • Clients feedbacks - Limit your churn
    • Collect your customers’ feedbacks as soon as they get their packages.
    • Create alerts for your customer support.
    • Turn possible detractors into ambassadors.
  • Transporters dashboard - Enhance your QoS measurement
    • Centralize all your packages tracked in real time within a unique platform
    • Ease your reporting using multi-criteria filters : incidents, volume, ...
    • Connected with +50 transporters
  • Zendesk & Gorgias integration - Boost your call-center's efficiency
    • Facilitate the sharing of information to your customer support
    • Get notified on Zendesk or Gorgias when an incident occurs
    • Find your customers’ delivery information directly on Zendesk

Reliable solution - Proven track record

Shipup has been working on its solution for 2 years in order to have evermore impact for their clients :

  • Lower customer support contact rate (down to -50% )
  • Boost customer satisfaction (+7 pts NPS)
  • Trafic growth (up to +5% )
  • Fidelity increase, incremental sales (up to +10% )

Shipup, an easy solution to implement

  • Various integrations available (Shopify, Magento, Prestashop, ...) so you do not have to develop anything
  • User-friendly solution usable by anyone: management or operatives, marketing, customer support, logistics

Our clients

Birchbox, Eve mattress, A.P.C, Ssense, Volcom, Cheerz, Chantelle, Feed, ...

Its benefits

Highly customizable

User-friendly - Drag&drop solution

Certifications:GDPR

Shipup - Discover Shipup
Shipup - Video 1
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Shipup: its rates and features

Essai 14 jours
Free
Standard
Rate
On demand
Analytics
Analytics
Dashboards
Dashboards
Data Deduplication
Data Deduplication
Interactive Dashboard
Interactive Dashboard
KPI
KPI
Net Promoter Score (NPS)
Net Promoter Score (NPS)
Application Customization
Application Customization
Debranding
Debranding
Software Layout & Themes
Software Layout & Themes

Clients alternatives to Shipup

Customer reviews about Shipup

5.0
Based on 3 reviews
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Shipup
5.0
Based on 3 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.