Botpress is an open-source AI agent platform for building, deploying, and managing intelligent conversational agents across chat, voice, and web interfaces. Designed for developers and enterprise teams, it enables the creation of autonomous AI agents that can understand, reason, and act through natural language, leveraging tools like LLMs (Large Language Models), APIs, and proprietary data.

Botpress combines visual flow builders, multi-channel integrations, and modular logic with a developer-first approach. It is particularly suited for use cases like customer support automation, internal service agents, and AI assistants in complex workflows—without requiring teams to build LLM infrastructure from scratch.

What are the main features of Botpress?

Autonomous AI agent architecture

Botpress enables the development of AI agents capable of autonomous decision-making and contextual conversation handling.

• Uses large language models (LLMs) for understanding and reasoning

• Supports tool use, including calling APIs and accessing databases

• Manages short- and long-term memory for multi-turn conversations

Agents built in Botpress can navigate complex dialogues, ask clarifying questions, and take actions on behalf of users.

Visual development environment with full flexibility

Botpress provides a graphical interface for building agent logic, while also allowing direct code-level customization.

• Visual flow editor to manage conversation logic and decision trees

• Native support for JavaScript and custom components

• Ability to define conditional logic, fallback handling, and side effects

This makes the platform accessible to low-code teams and powerful for developers who need custom behavior.

Built-in NLU and knowledge integration

The platform integrates its own NLU engine and supports grounding agents with external or proprietary knowledge.

• Embed knowledge bases, FAQs, or documents into the agent’s reasoning

• Fine-tune how the agent interprets user inputs

• Combine structured and unstructured knowledge sources

This allows organizations to create agents that respond with relevance, accuracy, and consistency.

Multi-channel deployment and integration

Botpress agents can be deployed across various messaging platforms and embedded directly into websites or apps.

• Supports web chat, WhatsApp, Messenger, Microsoft Teams, and more

• Easily integrates with CRMs, internal tools, or backend APIs

• Fully hosted or self-hosted deployment options

Teams can use a single agent design across all channels with minimal configuration overhead.

Observability and agent analytics

The platform includes monitoring and debugging tools to optimize agent behavior and user experience.

• Session replay and logs for tracing agent decisions

• Track conversation success rates, fallback frequency, and handover points

• Debug complex agent flows with test environments and runtime feedback

This helps ensure continuous improvement of AI agents in production.

Why choose Botpress?

• Open-source and developer-first: Designed to give full control and transparency, with enterprise-grade extensibility

• Modular, agent-oriented architecture: Build agents that reason, use tools, and improve over time

• Visual and code-based design: Supports both no-code prototyping and advanced logic customization

• Multi-channel and API-native: Works across platforms and integrates easily with business systems

• No need to build your own LLM stack: Use pre-integrated LLMs with structured agent control

Botpress is particularly suited for teams that want to move beyond simple chatbots and develop intelligent, action-oriented agents that can operate reliably in complex real-world environments.