Kore.AI is an enterprise‑grade conversational AI platform designed to build, deploy, and manage intelligent virtual assistants (IVAs) and AI agents. It targets mid‑to‑large organizations across industries (customer service, IT operations, HR, banking, healthcare, retail), offering both no‑code and pro‑code approaches to meet diverse technical capabilities. With features such as multi‑channel support, agent orchestration, advanced NLU, and enterprise governance, Kore.AI aims to accelerate digital transformation and improve efficiency in both customer-facing and internal workflows.

What are the main features of Kore.AI?

Conversational agent design and orchestration

Kore.AI enables you to design intelligent agents (chatbots, voice bots, hybrid agents) and coordinate them in workflows.

• Visual conversation editors (drag‑and‑drop) let non‑developers map dialogs, intents, entities, and fallback logic.
• Agents can call “tools” (i.e. backend actions, APIs) as part of dialog nodes, enabling dynamic responses and real‑world actions.
• Orchestration across multiple agents allows switching contexts or domains during a conversation (agentic orchestration).
• Prebuilt templates accelerate development for common use cases (e.g. password reset, FAQ, order tracking).

Natural Language Understanding & contextual intelligence

Kore.AI uses multi‑engine NLU and advanced techniques to interpret user requests and maintain context.

• Intent recognition, entity extraction, sentiment analysis, and contextual awareness across message turns.
• Ability to handle interruptions, clarification prompts, and conversational repair (asking follow‑ups) to maintain natural dialogue flow.
• Agent “teachability” where interactions feed back into model refinement over time.

Multi‑channel / omnichannel deployment

Kore.AI supports deployment of agents across multiple communication channels and touchpoints.

• Channels include web chat, mobile apps, messaging platforms, voice/IVR, SMS, email, social media, and more.
• Seamless handoffs between channels: e.g. a user starts in web chat, escalates to voice, or switches to messaging, with context preserved.
• Integrations with contact center systems (e.g. Genesys, NICE, Salesforce Service Cloud) to blend bot + human interaction.

Data & search / knowledge integration

Agents can query internal systems and documents to provide accurate and up‑to‑date responses.

• Built‑in “Search + Data AI” layer supports retrieval across enterprise data sources, unstructured documents, wikis, CRM, and external systems.
• Hybrid “agentic RAG” (retrieval augmented generation) allows combining structured search with generative AI responses.
• Over 100 prebuilt connectors make it easier to link data sources and business systems.

Analytics, monitoring & continuous improvement

Kore.AI provides tools to monitor, analyze, and refine agent performance over time.

• Dashboards for tracking usage metrics: resolution rate, fallback rate, user satisfaction, error logs, etc.
• Conversation analytics, intent gap analysis, sentiment trends, and root‑cause detection to surface areas for improvement.
• Versioning, auditing, event tracing, and real-time logs to debug issues and track changes.

Security, governance, and enterprise controls

To ensure compliance and control in large organizations, Kore.AI includes governance features.

• Role-based access control (RBAC), permissioning, version control, environment separation (dev/test/prod).
• Audit trails, policy guardrails, compliance frameworks support, and controls over risky operations.
• Flexible deployment — cloud, on-premises, or hybrid — to meet data residency and security requirements.

Why choose Kore.AI?

• Enterprise readiness at scale — Kore.AI is built for complex, multi‑domain use cases in large organizations, not just basic chatbots.
• Flexibility across tech stack and deployment models — you are not locked into a single LLM, data store, or mode; Kore.AI supports no-code, low-code, and pro-code approaches.
• Deep observability and governance — built-in tracing, audit logs, versioning, and monitoring help enterprises maintain control and compliance.
• Strong user reviews and analyst recognition — Kore.AI holds a rating of ~4.7/5 on G2 and has been cited as a leader in conversational AI assessments.
• Rapid time to value via templates and accelerators — prebuilt solutions enable faster deployment for common use cases (IT helpdesk, HR, customer service).
• Continuous improvement through analytics and feedback loops — you can monitor performance and iterate agents based on real usage data.