E-DEAL: The CRM publisher with more than 90.000 users

In recent years, E-DEAL has revolutionized the world of CRM.Innovation, simplicity and openness are the values of E-DEAL.Every day, our teams strive to translate them into our solution.

E-DEAL CRM: Sales, Support and Marketing Features

E-DEAL is a platform that enables all sales, marketing and customer support levers to be activated. By bringing together all your contacts' data in a single platform, E-DEAL offers you the opportunity to gain a thorough knowledge of your customers. This allows you to offer them an exceptional experience that they will not find in your competitors.

E-DEAL CRM’s modular design enables sales and marketing teams to build flexible, scalable and comprehensive customer relations. Because the modules are flexible and complementary, the solution is implemented gradually in line with the development of the company’s needs. Daily, E-DEAL CRM is used by 90,000 people across 26 countries worldwide. Because we propose a different vision of the Customer Relationship, in just a few years we became the leader of the CRM in France. Founded in 1998, the E-DEAL group is now present in France and Spain. It has more than 300 clients in the Banking, Mutual & Insurance, Social Housing, Industry, Services, Tourism & Transportation, Distribution, Communities and Consular Organizations sectors.

1. Sales Automation

Build your customer database as soon as an opportunity is detected. The customizable sales cycle allows you to track these opportunities throughout the conversion funnel: prospecting, deal in progress, signature, cross-selling, etc.

2. Customer Support

Offer your customers a space that allows them to find help quickly without incurring too much cost on your side. The E-DEAL Support module allows you to receive requests, plan support, solve problems and develop a rich knowledge base. Quality support and the most effective way to build customer loyalty.

3. Marketing Automation

Optimize and automate the engagement and retention of your customers and prospects with multi-channel marketing campaigns that leverage all your CRM data. No marketing action is more powerful than that carried out by a tool integrated into your CRM. Mail, Website, telephone, SMS, social networks: be present everywhere without losing a single piece of information from your customers.

E-Deal or Salesforce: Which One to Choose?

Unlike Salesforce, E-DEAL is a very flexible CRM that easily adapts to your business, internal processes and methods without the need to use a consulting firm.

E-Deal Is One of the World Leaders in Online CRM

Every day, E-DEAL CRM is used by 90,000 people in 26 countries around the world.

As we offer a different approach to Customer Relationship Management, in just a few years we have become the leader in CRM in France.

Founded in 1998, the E-DEAL group is now present in France and Spain. It has more than 300 clients in the Banking, Mutual & Insurance, Social Housing, Industry, Services, Tourism & Transport, Distribution, Communities and Consular Organisations sectors.

Editor: E-Deal

Strengths of E-DEAL

  • Certifications: ISO 9001, GDPR

E-DEAL demo and screenshots

E-DEAL customers

No customer reference

E-DEAL pricing and features

Plans & Pricing

SaaS
Contact us

Features

Customer Support
Case Management
Claims Management
Customer Community (Forum, FAQ)
Customer Interface
Customer Profile
Customer Support Dashboard
Escalation
Feedback & Customer Satisfaction
Help Desk
Lead Detection
Queue Management
Solution Management
Standardized Responses
Ticketing
Tickets Allocation
Marketing Automation
Automatic Campaign Trigger (trigger, birthday, satisfaction...)
Campaign Scheduling
Campaigns Management
Campaigns Reports Clics, ROI
Direct Mail Advertising
Email Designer/Builder Drag & Drop / WYSIWYG email editor
Email Error Management Wrong address, NPAI
Email Templates
Email Tracking
Emails Scheduling
Mass Email
Opt-out / Unsubscribe Management
Population Targeting Segmentation & profiling
Responsive Email Adaptive emails; messages adapt to the size of the screen
SMS campaign
Scenario Management
Sender Custom IP & Domain Configuration of the SPF, DKIM, DMARC to authenticate the sender of the message
Social Networks Hub
Spam Complaints Management
Transactional Messaging
Transactional SMS
Unsubscribe Page
Sales Force Automation
Access to a Collaborative Database of BtoB Contacts Source of targeted contacts that can be used for sales purpose
Account Management Management of company information
Automated Reminders Notification in order to call back a prospect or a customer
BtoB Approach
BtoC Approach
Business Proposition Customer engagement via product positioning (price, competition, decision making, etc.)
Calls Management On-screen display of information related to an incoming call
Contact Management Editing and follow-up of contacts for a given company
Customer File Import
Customer Geolocation Location of individuals or companies on a map
Customer Portfolio Groups of customers
Events History and Follow-Up Account Activity & History
Lead Management Managing prospective customers from generation of leads to their conversion into sales and long-term relationships.
Lead Scoring Prospect qualification
Opportunity Management Deal that can possibly be gained following the qualification of a lead
Product Catalog Catalog of products for sale
Prospection
Quote Proposal Avoidance
Sales Forecasting Future sales numbers based on statistics
Sales Lead Lifecycle Management
Sales Process and Pipeline Customer life cycle management
Sales Report Conversion rate, team performance, best sales
Salespeople Management
Segments / Populations Possibility to group contacts by type
Standardized Mail Allows you to save an email as a standardized response and use it over and over again

Services

Integration & Interoperability
API, Web Service Restful APIs
Active Directory (AD) Integration
LDAP
Linux OS
Mac OS
SMTP
Social Networks Integration
Telecom Network
Website (plugin, form)
Windows OS
Security & Confidentiality
Daily Backups
Geographic Data Redundancy
SFTP SSH File Transfer Protocol or Secured File Transfer Protocol
Secure Sockets Layer (SSL)
Single Sign-On (SSO)
Strict Internal Access Controls
Total Data Reversibility
Support
Configuration Support
Dedicated Account Manager
Help Desk (Phone, Email, Ticket, Chat)
Knowledge Base (tutorials, demos)
On-site Training
Online Training (Webinar)

Data hosted in the following countries: France