ShopView is a repair shop management platform built specifically for heavy-duty truck and trailer service providers. Designed by shop owners, it focuses on optimizing technician time, eliminating paperwork, and accelerating billing processes. Targeted at independent repair shops, fleet maintenance centers, and multi-location operations, ShopView helps increase billable hours, reduce downtime, and grow revenue by over 20%.

Its key strengths include real-time work order generation, fast invoicing, and actionable reporting—all integrated into a single, cloud-based system.

What are the key features of ShopView?

Fast work order creation and management

ShopView allows shops to build detailed work orders or estimates in under two minutes, helping technicians and service managers spend less time on administrative tasks.

• Pre-built job templates for recurring tasks.

• Auto-fill labor, parts, and customer data.

• Real-time technician updates and job progress tracking.

This significantly accelerates the service process and reduces errors from manual entry.

Instant invoicing and faster payments

Completed work orders can be converted to professional invoices in seconds, helping shops avoid billing delays.

• Generate and send invoices directly from the system.

• Integrate with accounting software for seamless reconciliation.

• Reduce the billing cycle from weeks to hours.

Faster invoicing means quicker cash flow and fewer administrative bottlenecks.

Advanced reporting and shop performance analytics

The platform transforms operational data into clear profitability insights, enabling shop owners to make better business decisions.

• Track billable time, technician utilization, and parts margin.

• Identify inefficiencies and revenue leakage.

• Customize dashboards for managers and owners.

Shops can see where they’re making or losing money in real time.

Real-time scheduling and workflow optimization

With ShopView’s drag-and-drop scheduler, shops can better organize jobs, manage technician workloads, and prevent bottlenecks.

• Assign jobs to available technicians by skill and availability.

• Get alerts for overdue or delayed tasks.

• Track job progress from intake to completion.

This leads to higher on-time delivery rates and improved customer satisfaction.

Cloud-based access on all devices

ShopView works across computers, tablets, and smartphones with automatic syncing, allowing technicians and office staff to stay aligned.

• Mobile-friendly interface for technicians in the shop or on the go.

• Centralized access to all shop data.

• No IT team required for setup or maintenance.

This makes it suitable for mobile repair teams and multi-location operations.

Role-specific tools for every shop position

Each role in the shop—owner, service manager, foreman, parts manager, or admin—gets tailored features to enhance efficiency.

• Owners: High-level KPIs and profitability metrics.

• Managers: Workflow, time tracking, and job status.

• Technicians: Work orders, time clock, and job history.

• Parts managers: Inventory tracking and parts ordering.

This ensures that every team member works smarter, not harder.

To summarize

ShopView offers significant operational and financial benefits for heavy-duty truck and trailer repair shops:

• Boost in billable time: On average, shops gain over $5,000/month in extra billed hours.

• Faster turnaround: Work orders and invoices processed in minutes, not days.

• Time savings: Over 1.5 hours saved daily per user through streamlined workflows.

• Data-driven growth: Owners and managers get full visibility into what drives profitability.

• Ease of use: Designed by shop professionals, ShopView can be used effectively on day one—no training required.

By consolidating scheduling, billing, technician tracking, parts inventory, and reporting into one platform, ShopView helps repair shops become faster, leaner, and more profitable, without the need to increase headcount or overhaul existing systems.