Okdesk.com: Best offer for your field service automation

Review Okdesk.com: Best offer for your field service automation - Appvizer

We spent more than 15 years in developing enterprise help desks before founding Okdesk.com a solution that really meets b2b requirements for field service automation & fleet management integrators.

Our platform keeps focus on service contracts and equipment maintenance but at the same time keeping all the advantages of a great communication hub as other popular help desks.

In Okdesk you can easily:

  • Create service contracts and attach to them such information as customer contact details and locations, store private and public notes, attach documents, images, and many more.

  • Manage related to your service contracts equipment (serial numbers, location, maintenance history, generate QR-codes, create maintenance checklists, run knowledge base for each item etc).

  • Get notifications of warranty works, shift times and dates with a drag-and-drop dispatch grid in smart calendar. Send job information to your field workers through mobile app.

  • Track clients, equipment and technicians online

  • Use mobile applications for technicians.

  • Use mobile applications for clients. Yes we have different bunches of mobile apps. for everyone.

  • Our functional API provides various integration options with any soft 

Editor: Okdesk

Strengths of Okdesk.com

Okdesk.com demo and screenshots

Okdesk.com customers

No customer reference

Okdesk.com pricing and features

Plans & Pricing

START
TOUT-EN-UN
15 /month /user
28 /month /user

Facturation trimestrielle

Facturation trimestrielle

Features

Application Customization
Debranding
Domain Name Mapping
Modules
Software Layout & Themes
Application Settings
Dashboard
Data Import & Export (CSV, XLS)
Data Sharing Rules
Groups
Management of Rights
Multi-company
Multiple Currencies Management Ability to manage multiple currencies
User Management
Articles & Products
Composite Articles
Computerized Maintenance Management System
Grouping of Articles
Nomenclature
Billing & Invoicing
Contract Management
Subscription Management
Collaboration
Add Notes by Email
Appointment Scheduling
Calendar Syncing
Collaborative Review
Content Publishing & Sharing
Conversations and Posts Collaborative discussions between team members
Create Tasks by Email
Event Scheduling
Group Management
Knowledge Base, Wiki
Managing Attachments
Note Taking Management of a task list and note-taking
Notes Sharing
Planning Overview
Private Connections Between Users
Task Management
Time Management
Voice Entry
Credential Management
Automatic Login to Accounts
Centralized Management of SaaS Subscriptions
Grouping Credentials
List of Site Visitors
Management of Access Rights for Readers, Reader Groups and Profiles
Multi-company Management
Password Generation
Password Sharing
People and Vehicle Counts
Customer Support
Communications History
Customer Profile
Customer Support Dashboard
Feedback & Customer Satisfaction
Live Chat
Recurrent Issues Management
Service Quality Management
Ticketing
Document Management
Document Electronic Signature
Document Templates
Email document as an attachment
Full Document Search
Shared Folders
Process & Workflow
Automatic Actions
Drag&Drop Process Editor
Form Editor
Performance Indicators
Priority Management
Problem Resolutions
Process Instant Go Live
Publishing Approval
Real-Time Editing
Task Management & Alerts
Validation Process
Project Management
Automatic incident creation
Availability Analysis
Custom task statuses
Demand Management
Issue Management
Prioritizing
Priority Management
Project Geolocation
Recurring Tasks
Resource Allocation
Resource Management Human Resources management
Task Planning Tasks roll out in order to organize the project
Services Management
Authorised Representative & Service Provider Management
Client Portal
Customer Service Reports
Intervention Receipt
Interventions Management
Interventions Report
Request for Intervention
Service Scheduling
Services Configuration
Tour Organization
Stocks
Field Management
Inventory
Web Design
Web Apps Creation
Custom Domain Name

Services

Integration & Interoperability
API, Web Service Restful APIs
Webhooks

Data hosted in the following countries: Germany, Luxembourg

Everything you need to know about preventive maintenance
What type of maintenance is the best for you? What are the differences between predictive and preventive maintenance? Which tool to choose to organize maintenance operations in an industrial company? Appvizer answers your questions in this article.

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