PetWave is a cloud-based management platform designed specifically for pet grooming salons, daycare facilities, and mobile grooming businesses. It consolidates booking, client management, point-of-sale, and analytics into a single system, eliminating the need for multiple disconnected tools. Ideal for independent groomers, multi-location salons, and daycare operators, it helps reduce no-shows, increase retail sales, and save staff time through automation.

Key benefits include a unified pet-focused CRM, two-tap online booking, and real-time analytics tailored to pet care workflows. By streamlining operations from booking to checkout, PetWave allows grooming professionals to focus more on pet care and less on administrative tasks.

What are the key features of PetWave?

two-tap online booking

PetWave enables clients to book services in under 30 seconds via a mobile-friendly widget.

• Works 24/7 without staff intervention.

• Automatically stores and retrieves complete pet history for returning clients.

• Reduces booking errors and phone-based scheduling.

pet-centric crm

The platform stores detailed pet profiles, including temperament notes, service history, photos, and veterinary records.

• Accessible during booking, check-in, and grooming stages.

• Helps staff anticipate special needs, such as matting risk or medical alerts.

• Provides a consistent experience for recurring clients.

retail-friendly point of sale

PetWave’s integrated POS supports add-on retail and service sales during checkout.

• Allows quick addition of upsell items like treatments or grooming extras.

• No extra hardware required for basic functionality.

• Supports card-on-file payments to speed up transactions.

simple four-step workflow

The system organizes daily operations into four connected stages:

1. Book – Online scheduling with instant confirmation.

2. Check-in QR – Contactless check-in with automatic pet profile sync.

3. Groom – Access to pet history, service notes, and preferences.

4. Checkout & Review – Integrated payment processing and automated review requests.

real-time analytics and marketing automation

PetWave provides performance dashboards and customer engagement tools.

• Tracks revenue, no-show rates, and retail sales trends.

• Sends automated reminders, follow-ups, and promotions.

• Integrates with email and SMS marketing platforms.

integration with popular tools

PetWave connects with widely used services to reduce double entry and maintain workflow continuity.

• Stripe for payment processing.

• Xero and QuickBooks for accounting and reporting.

• Google Calendar for schedule synchronization.

• Mailchimp and Twilio for client communication.

To summarize

PetWave’s benefits for grooming and daycare businesses include:

• Lower no-show rates through deposits and automated reminders.

• Increased retail revenue with built-in POS and upselling tools.

• Time savings from a unified booking, CRM, and payment platform.

• Better client relationships via detailed pet history and personalized service.

• Improved decision-making through real-time analytics and reporting.