Freshcaller: Call center software for startups and small teams

What is Freshcaller?

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers,  Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.
 

Why Freshcaller?

  • Absolutely Zero Hardware
  • No need to invest heavily on phone hardware for your call center.
  • Absurdly Easy Setup
  • A web browser and working internet connection is enough to run your call center.
  • Astonishingly Affordable Software
  • Kick-start your journey with a pay-as-you-grow plan. Our success lies in your growth.
     

What makes us unique?

Refreshing User Experience
A simple, clean product helps you adapt to Freshcaller with almost zero learning for everyone involved. Think about having a solution, where your team does not need training and can start calling immediately.

Pay-as-you-grow plan
You can start using Freshcaller with a $0 agent licensing plan. You would only have to pay for your phone charges. Combined with the fact that businesses do not have to invest in any hardware or install any software, Freshcaller is ideal to get started.

Top Features

Multi-level IVR: Ability to have nested IVR’s to give a comprehensive array of options to your callers

Smart Escalations: Customize how to route your calls when your agents are busy or unavailable

Business hour based routing: Run a 24*7 geographically distributed call center across different time zones through our routing options

Call Masking: Alter how your phone number appears on your customer’s handsets and endear yourselves by appearing local even with a global support team

Call Monitoring & Barging: Supervise all your phone calls real-time with our live dashboard

Call Recording: Choose to record your phone conversations with your customers. Your recordings will be available forever in your call log page.

Editor: Freshworks

Strengths of Freshcaller

  • Built for support, sales teams and modern businesses
  • IVR, smart escalations, holiday routing
  • Queue callback and GDPR Certification
  • Certifications: GDPR

Freshcaller demo and screenshots

Freshcaller customers

No customer reference

Freshcaller pricing and features

Plans & Pricing

Sprout
Blossom
Garden
Estate
0
19 /month /user
40 /month /user
59 /month /user

+ pay per minute

+ pay per minute

+ pay per minute

Features

Analytics
Activity Monitoring
Dashboards
Reports
Statistics
Collaboration
Note Taking Management of a task list and note-taking
Notes Sharing
Task Management
Communication
Push-To-Talk (PTT) Calls
Shared Contacts Contacts viewed and updated by multiple people
VoIP Calls Phone conversations
Automatic Reply and Forwarding Answering machine and automatic email/call forwarding
Call Recording
Call Transfer to Mobile Device
Voice Mailbox Voicemail hosted and accessible via your browser
Development
Android App Development
Telephony
Blacklist
Call Forwarding Call forwarding to a colleague
Call Queue Management
Calls Comments and Notes
Incoming Line Management
Phone Call Routing
Phone Hours
Rent Local and Toll Free Phone Numbers
Shared Call Log
Call Center Opening Hours
Call Transfer
Simultaneous Call Management
Web Browsing
Chrome (All Versions)

Services

Integration & Interoperability
Mac OS
Windows OS
Web Browser Extension

Data hosted in the following countries: Australia, United States of America (USA)