Amazon Connect : Simple cloud-based contact center solution
Amazon Connect: in summary
What is Amazon Connect?
Released in 2017, Amazon Connect by Amazon has quickly reached the top of the customer relationship software market. This platform is a self-service, cloud based contact center service that focuses on improving interactions between companies and their customers.
Why switch to Amazon Connect?
Moving to the cloud will be one of the best decisions you can make. This contact center software will be able to provide you with a wide range of solutions for all of your problems. Its main goal is to improve customer relationship and workforce management. It does so by utilizing numerous functionalities such as: natural language flows, inbound and outbound calls, contact flow engine, skill-based routing, and their visual dashboards. All of these features will help your company increase agent productivity and customer care. Callers will be able to resolve customers’ issues in more effectively and efficiently with the data Amazon Connect captures in real time and on premise. This will be extremely beneficial for your customers, and ultimately for you to grow your company into the best of its ability.
Benefits:
- People without any technological experience can manage the dashboards due to its easy to use database.
- You do not have to commit to any subscriptions. Customers pay by the minute for any usage.
- Incredibly reliable, elastic, and scalable because Amazon Connect is hosted on AWS, which is operating in various locations worldwide.
- Can be used with multiple integrations (CRM, API, WFM, etc.) or you can build custom ones due to its open platform.
Its benefits
Scalability
Interactive voice
Skills-based routing
Amazon Connect: its rates
Standard
Rate
On demand
Clients alternatives to Amazon Connect
Streamline your call center operations with advanced software features such as call routing, IVR, and call recording.
See more details See less details
With this software, you can easily manage your call center's agents and customers, monitor call quality, and access real-time analytics to make data-driven decisions. Its user-friendly interface and customizable settings make it an ideal solution for businesses of all sizes.
Read our analysis about 8x8Benefits of 8x8
Advanced analytics for better decisions & customer encounter
Integration with famous third-party apps boosts productivity
Flexible, customizable platform to suit business needs
To 8x8 product page
Streamline your call center operations with powerful software designed to improve efficiency and customer satisfaction. Manage calls, track performance, and optimize workflows all in one place.
See more details See less details
With CloudTalk, you'll have access to a range of features that make managing your call center a breeze. From customizable call routing and IVR menus to real-time analytics and reporting, you'll have everything you need to provide top-notch service to your customers.
Read our analysis about CloudTalkBenefits of CloudTalk
CloudTalk seamlessly integrates with over 25+ business tools
50+ powerful call centre features, 140+ phone numbers
CloudTalk Plan starts with 25€ per user/month
To CloudTalk product page
Streamline your call center operations with this cloud-based software. Enjoy features like real-time analytics and omnichannel engagement.
See more details See less details
Get powerful insights into your customers' needs with real-time analytics. The omnichannel capabilities mean that your customers can reach you on their preferred platform, making it easier to engage with them.
Read our analysis about Genesys PureCloudBenefits of Genesys PureCloud
Native omnichannel platform
Speech-Enabled IVR
Workforce optimisation system
To Genesys PureCloud product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.