Review Five9: Expert Cloud Contact Centre Provider - Appvizer
Presentation of Five9

Let's focus on customers

Five9 provides cloud call center solutions that allow your team to focus on delivering the best customer experience. Get the most out of your agents anywhere in the world thanks to its powerful analytics and AI-enhanced capabilities. This solution is an all-in-one assistant designed to automate and streamline your workflow so you have more time to dedicate to your customers.

The result? Supercharged support agents who can take on the most demanding requests and boost the number of calls they can take. Customise this tool to your needs to adapt to your customer and engage clients in the most effective way possible.

Spend more time doing what matters

With Five9, you're always one step ahead of your customers' expectations. Showcase your expertise and care with a warm and friendly approach while never compromising on efficiency. This solution offers:

  • An omnichannel toolset: be where your customers want you to be with an intelligent routing system and integration with social networks, SMS, email and phone
  • A unified vision of your clients: kee a record of all your interactions with customers in one single file so you can provide personalized assistance to everyone
  • An in-depth outlook on performance: review metrics and track results through interactive dashboards 

Advantages of Five9

  • The help of a communications expert with a human touch
  • Strong automation and analytics to adapt to changing needs
  • An integrated cloud platform to keep everything in one place
Information on Five9
Software edited by Five9
List of the available languages: English
Five9-Five9 Dashboard
Five9-Five9 Dashboard
Five9-Five9 Command Center
Five9-Five9 Workflow

Prices and features of Five9

Core
Rate

On demand

Analytics

Behavioral Analysis

Communication

Call Recording

Customer Support

Live Chat

Security & Confidentiality

Secure Sockets Layer (SSL)

Support

24/7 Support
Premium
Rate

On demand

Analytics

Behavioral Analysis

Communication

Call Recording

Customer Support

Live Chat

Security & Confidentiality

Secure Sockets Layer (SSL)

Support

24/7 Support
Optimum
Rate

On demand

Analytics

Behavioral Analysis

Communication

Call Recording

Customer Support

Live Chat

Security & Confidentiality

Secure Sockets Layer (SSL)

Support

24/7 Support
Ultimate
Rate

On demand

Analytics

Behavioral Analysis

Communication

Call Recording

Customer Support

Live Chat

Security & Confidentiality

Secure Sockets Layer (SSL)

Support

24/7 Support

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