Five9: in summary

Let's focus on customers

Five9 provides cloud call center solutions that allow your team to focus on delivering the best customer experience. Get the most out of your agents anywhere in the world thanks to its powerful analytics and AI-enhanced capabilities. This solution is an all-in-one assistant designed to automate and streamline your workflow so you have more time to dedicate to your customers.

The result? Supercharged support agents who can take on the most demanding requests and boost the number of calls they can take. Customise this tool to your needs to adapt to your customer and engage clients in the most effective way possible.

Spend more time doing what matters

With Five9, you're always one step ahead of your customers' expectations. Showcase your expertise and care with a warm and friendly approach while never compromising on efficiency. This solution offers:

  • An omnichannel toolset: be where your customers want you to be with an intelligent routing system and integration with social networks, SMS, email and phone
  • A unified vision of your clients: kee a record of all your interactions with customers in one single file so you can provide personalized assistance to everyone
  • An in-depth outlook on performance: review metrics and track results through interactive dashboards 

Its benefits

The help of a communications expert with a human touch

Strong automation and analytics to adapt to changing needs

An integrated cloud platform to keep everything in one place

Five9 - Screenshot 1
Five9 - Screenshot 1
Five9 - Screenshot 1
Five9 - Screenshot 2
Five9 - Screenshot 3

Five9: its rates and features

Core
Rate
On demand
Premium
Rate
On demand
Optimum
Rate
On demand
Ultimate
Rate
On demand
Analytics
Analytics
Analytics
Analytics
Behavioral Analysis
Behavioral Analysis
Behavioral Analysis
Behavioral Analysis
Communication
Communication
Communication
Communication
Call Recording
Call Recording
Call Recording
Call Recording
Customer Support
Customer Support
Customer Support
Customer Support
Live Chat
Live Chat
Live Chat
Live Chat
Security & Confidentiality
Security & Confidentiality
Security & Confidentiality
Security & Confidentiality
Secure Sockets Layer (SSL)
Secure Sockets Layer (SSL)
Secure Sockets Layer (SSL)
Secure Sockets Layer (SSL)
Support
Support
Support
Support
24/7 Support
24/7 Support
24/7 Support
24/7 Support

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Customer reviews about Five9

4.2
Based on +200 reviews
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Five9
4.2
Based on +200 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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