Nixxis : Streamlined Contact Center Management Platform
Nixxis: in summary
Nixxis is designed for businesses aiming to enhance their customer interaction and service management. Targeted at contact centers, it stands out with its omni-channel integration, advanced call routing, and analytics-driven insights, offering a seamless experience across multiple communication platforms.
What are the main features of Nixxis?
Omni-channel Integration
Nixxis provides comprehensive omni-channel integration, allowing contact centers to unify customer interactions across various platforms to enhance customer satisfaction and streamline operations.
- Handle communications through voice, email, chat, and social media from a single dashboard.
- Simplify management by having all interactions available in one place.
- Improve efficiency with synchronized multi-channel support.
Advanced Call Routing
With its advanced call routing feature, Nixxis ensures that calls are directed to the most suitable agents, optimizing customer service and improving resolution times.
- Utilize skill-based routing to connect customers with agents best suited to address their issues.
- Enable priority queuing to manage high-value customer calls effectively.
- Implement dynamic call distribution to reduce wait times and enhance agent productivity.
Analytics-driven Insights
Nixxis leverages analytics-driven insights to empower businesses with data, helping them make informed decisions to improve service quality and efficiency.
- Track performance with real-time dashboards and reporting tools.
- Identify trends and patterns to continuously improve customer interaction strategies.
- Leverage predictive analytics to anticipate customer needs and enhance satisfaction.
Nixxis: its rates
Starter
Rate
On demand
Essential
€39.90
/month /user
Professional
€49.90
/month /user
Enterprise
Rate
On demand
Clients alternatives to Nixxis
Telecom software for seamless communication. Features include voice and video calls, messaging, and call routing.
See more details See less details
With Ringover, users can easily make and receive calls, no matter where they are located. The software offers a variety of communication options, including messaging and video calls, as well as call routing to ensure calls are always answered. Its user-friendly interface makes it easy to manage contacts and track call history.
Read our analysis about RingoverTo Ringover product page
Cloud-based platform offering multi-channel communication, real-time analytics, automated workflows, and seamless integration with existing CRM systems for effective customer engagement.
See more details See less details
GoContact is a robust cloud-based contact center solution designed to enhance customer engagement through multi-channel communication. It offers real-time analytics to track performance metrics, automated workflows for efficient task management, and seamless integration capabilities with popular CRM systems. These features empower businesses to improve response times and deliver personalized experiences, all while streamlining operations and maximizing productivity in customer service environments.
Read our analysis about GoContactTo GoContact product page
Streamline your call center operations with advanced software features such as call routing, IVR, and call recording.
See more details See less details
With this software, you can easily manage your call center's agents and customers, monitor call quality, and access real-time analytics to make data-driven decisions. Its user-friendly interface and customizable settings make it an ideal solution for businesses of all sizes.
Read our analysis about 8x8Benefits of 8x8
Advanced analytics for better decisions & customer encounter
Integration with famous third-party apps boosts productivity
Flexible, customizable platform to suit business needs
To 8x8 product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.