Nicereply: Customer Satisfaction Software

Review Nicereply: Customer Satisfaction Software - Appvizer

Online customer satisfaction survey software, including CSAT, Net Promoter Score (NPS) & Customer Effort Score (CES 2.0).

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide 
- Increase your survey response rates by 200% 
- See your data in your CRM and set triggers based on it 
- Get 3x more feedback without sending more emails 
- Customize both the look and content of your surveys 
- Set goals, track KPIs, generate reports and more...

Editor: Nicereply

Strengths of Nicereply

  • Get deeper understanding of your customers
  • Survey the right way
  • Choose what you want your customers to see

Nicereply demo and screenshots

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Nicereply customers

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Nicereply pricing and features

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A complete guide to calculating NPS
Is the Net Promoter Score the best indicator of customer satisfaction? Here is a complete guide on how to calculate and analyze your NPS to improve the quality of your customer service.

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